Abbott Brothers Plumbing & Heating of Maryland
Plumber · Baltimore, MD · Open 24 hours per Google listing
Our verdict
Same-day emergency response with honest pricing and quality work, but two serious incidents on neighbor jobs suggest occasional lapses in job site management.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 102 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Exceptional same-day and next-morning emergency response: 6 reviews cite rapid deployment including after-hours calls, holiday weekends, and same-day service with less than 24 hours notice
Cited in 6 of the 102 reviews we analyzed.
Honest pricing and transparent estimates: 5 reviews specifically praise competitive or fair pricing compared to competitors, with accurate phone quotes
1 cited review
“great prices, couldn't be happier”
Cited in 5 of the 102 reviews we analyzed — 4 cited reviews not excerpted here.
Crew professionalism and attention to detail: 8 reviews mention courteous behavior, protective coverings, tarps, clean work areas, and respectful conduct in homes
Cited in 8 of the 102 reviews we analyzed.
Clear communication and problem-solving on complex jobs: 7 reviews highlight excellent explanation of work, flexibility on challenging installations, and confidence-building approach
1 cited review
“Mike fantastic communicator, gave real confidence in plan and execution”
Cited in 7 of the 102 reviews we analyzed — 6 cited reviews not excerpted here.
Willingness to absorb costs when issues arise: 1 review notes company discounted service charges when preventative fixes didn't work before replacement
Cited in 1 of the 102 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Two severe incidents involving water damage to adjacent properties: one customer's basement flooded during neighbor's sewer line work, main water service line damaged; subsequent 'repair' failed months later causing second flooding and complete basement remodel; foreman conduct flagged as unprofessional
Cited in 1 of the 102 reviews we analyzed.
Two documented no-show/no-call incidents on scheduled appointments: customer waited until 3 PM on Friday and again until 11 AM on Sunday with no arrival or contact from office
Cited in 1 of the 102 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 102 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“This review isn't for Abbott Brothers' plumbing services, because I wasn't able to actually get a plumber to my house. I made an online appointment for Friday and immediately got a confirmation that someone would come look at a possible sewer gas leak from 12-2 PM. I waited until 3 PM before calling the company because no one arrived or contacted me. The office didn't provide me with a reason as to why no one showed …”
“If I could give negative stars, I would. My neighbors hired this company for a sewer line replacement, which became my problem. In the process of the sewer line replacement, which took over a week, my main water service line was damaged, causing flooding into my basement. The misogynist foreman "fixed" the problem. Fast forward several months later, one big rain caused water to POUR into my basement through the …”
“This company came out promptly to collect their dispatch fee of $69. They informed me that there was no leak in the plumbing system. However, after checking with the tenant there was a leak in the bathroom sink. I was told there was no leak but the tenant continued to complain about a leak in the bathroom sink. When I called them back to get them to come back out. They told me that they would and gave me a …”
Positive
“Very happy with the services provided provided by Abbott Brothers. I called on a Monday for a failed and leaking water heater, and they showed up promptly Tuesday morning as promised , and the fee was reasonable and exactly what they quoted me over the phone.”
“Mike and his team are good honest people. We had an issue with our Tankless Water Heater. They came out multiple times to try fixes though they suggested from the statt it would likely need to be replaced. The fixes didnt work and they were kind enough to discount us back some of the service cost since we had them install the new unit. They were the perfect combination of well priced, highly responsive and …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Severe rating divergence: Google 4.8/5 (374 reviews, highly positive) versus Yelp 2/5 (11 reviews, problematic). BBB shows A+ with zero complaints in 3 years but this contradicts detailed negative Yelp accounts of water damage, foreman misconduct, and job site management failures. The two serious Yelp incidents (one 2021, one 2024) document lasting property damage and accountability gaps not reflected in Google's overwhelmingly positive picture.
Should you hire Abbott Brothers Plumbing & Heating of Maryland?
Best for
- Water heater install/repair
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Abbott Brothers Plumbing & Heating of Maryland?
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Find plumbers near you
Abbott Brothers Plumbing & Heating of Marylandisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Pikesville · Baltimore · Sparks Glencoe · Annapolis Junction