5 Star Plumbing and Drains, Inc
Plumber · Brandon, FL · Open 24 hours per Google listing
Our verdict
Jose-led shop (341 reviews / 4.9 stars) known for tankless water heater diagnostics — flipped a voided warranty back on, sourced an expensive overnight part free, and saved a customer from a $43,000 cast-iron repipe pitched by another firm.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #2 of 15 plumbers we've reviewed in Brandon, FL · compare all →
Our opinion, based on the 93 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Tankless water heater warranty reinstated within 24 hours after another plumber voided it with misinformation — Jose sourced an expensive part overnight at no charge
1 cited review
“Jose evaluated my malfunctioning tankless water heater as a 2nd opinion. He quickly managed to reinstate my warranty (that the 1st opinion plumber had voided due to misinformation)”
Second-opinion saved $43,000 — cameraed pipes that a previous company claimed were 'cracked, broken or collapsed' and found no problems
1 cited review
“After nearly getting SCAMMED FOR $43000 to replace all of our cast iron pipes... we called Five Star for a second opinion. They snaked our drains to clear the obstruction and camera-ed our pipes and saw no problems”
Holiday and weekend emergency response confirmed — late-weekend plumbing emergency answered with quick dispatch
1 cited review
“My plumbing emergency happened late on the weekend and I received a quick response”
What reviewers report — the concerns
We looked for patterns of complaints in the 93reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Critical
“Worst experience with a plumber ever. If you are reading this, just move on and pick someone more qualified. I needed evaluation on a main waterline to be moved. This dude didn't do his due diligence and dig far enough to realize I already had a waterline in the same path. Over 4k later and more in damages to my yard and he tells me sorry.”
“My neighborhood's maintenance staff (Rising View) hired Five Star to come out and fix a leak from the shower drain in my house. When they came to work on it, they snaked the shower and both toilets. The staff member accused me of flushing cat litter down my toilet, something I have never done, and then showed me a picture of the "cat litter" in my drain. It wasn't cat litter. It wasn't even the right color. The …”
“I would not recommend this company at all! Called them two weeks ago and had them put to unclog a drain that exploded out the basement toilet I paid $195 to have it cleaned and sure enough two weeks later we've got water shooting out the basement toilet again. I called and they told me there is no guarantee they just cleared the line, had they ran a camera they'd know the root issue. I was never given the option …”
Positive
“Great service! Quick to respond and reliable. Our service repairman, Aiden, did an excellent job. Highly recommend.”
“Always top notch service! Aiden was prompt, took care of replacing the valve in my shower and kept me informed as the work progressed. Thank you Jose and team!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2025.
Across platforms
Should you hire 5 Star Plumbing and Drains, Inc?
Best for
- Emergency and same-day calls
- Water heater install/repair
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own 5 Star Plumbing and Drains, Inc?
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Nearby: Brandon · Plant City · Mulberry · Sun City Center