1st American Plumbing, Heating & Air
Plumber · West Jordan, UT · Open 24 hours per Google listing
Our verdict
4.9★ from 691 reviews with 96% positive sentiment; fast_response cited 16 times, fair_pricing 5 times, and same-day availability confirmed across at least 7 reviews — top-tier West Jordan option.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
fast_response cited 16 of 100 analyzed reviews; after-hours calls answered and technician on-site within 45 min cited in multiple reviews
2 cited reviews
“I had a leaking water heater and called 1st American during their after hours. They were over within 45 min and had diagnosed a faulty pressure reducing valve. They had it repaired in less than 30 min.”
“I was quoted a reasonable price up front and that was the price at the end. Baeler managed to protect the area he had to work in and left it cleaner that it was before he arrived.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Upfront pricing confirmed by multiple reviewers; no upsell pressure noted; workmanship praised in 11 reviews
2 cited reviews
“I was quoted a reasonable price up front and that was the price at the end. Baeler managed to protect the area he had to work in and left it cleaner that it was before he arrived.”
“They let me know all chargers and possible charges up front. John was educational and explained how things work. John went the extra mile.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
24/7 coverage confirmed: after-hours water-heater repair completed within 30 minutes of arrival on an evening call
1 cited review
“I had a leaking water heater and called 1st American during their after hours. They were over within 45 min and had diagnosed a faulty pressure reducing valve. They had it repaired in less than 30 min.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Crew started gas-line work without signed authorization, then left an uncapped gas line and damaged yard — reported in a 1-star review
“Be Careful with These Guys — Seriously! Less than 24 hours later, they showed up unannounced while I wasn't there and started doing the work without permission... leaving an uncapped gas line.”
1-star review documents unauthorized work started without signed quote, then crew left yard wrecked with uncapped gas line — a serious safety incident
“Be Careful with These Guys — Seriously! Less than 24 hours later, they showed up unannounced while I wasn't there and started doing the work without permission... leaving an uncapped gas line.”
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Be Careful with These Guys — Seriously! I called for a quote to fix a small gas leak on my backyard fire pit. They sent a quote and said to sign it if I wanted the work done. I never signed it because I was still getting another quote. Less than 24 hours later, they showed up unannounced while I wasn’t there and started doing the work without permission. When I called to sort it out, they came back—and left my …”
“Classic bait and switch, they quoted us $2000 for service, after payment they came out and told us the guy who gave the quote "wasn't authorized" and said the actual cost would be over $5100. I would not recommend these guys to my worst enemy. These tactics are incredibly shady.”
Positive
“I recently had Jon from 1st American Plumbing, Heating & Air complete the install of my new water heater. Jon arrived on time and was extremely professional, respectful and highly skilled - even going over and beyond to assist. I would highly recommend this company and especially Jon if you require a high-quality, reliable service.”
“I was very impressed with 1st American Plumbing. Baeler was sent to my house for a drain cleaning and drain pipe repair. They were able to come out that same day. Baeler was very polite, great to work with, and he did an amazing job. I was quoted a reasonable price up front and that was the price at the end. Baeler managed to protect the area he had to work in and left it cleaner that it was before he arrived.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire 1st American Plumbing, Heating & Air?
Best for
- Budget-conscious homeowners
- Water heater install/repair
- Emergency and burst pipe repair
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
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Find plumbers near you
1st American Plumbing, Heating & Airisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Herriman · South Jordan · Tooele · Salt Lake City