1st American Plumbing. Heating & Air
Plumber · West Jordan, UT · Open 24 hours per Google listing
Our verdict
4.9★ across 490 reviews with 96 of 100 analyzed at 5-star; fast response in 18 of 100 reviews, water heater emergency on Christmas Day handled, and BBB A+ rated though not accredited.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Fast response cited in 18 of 100 analyzed reviews: same-day and next-day dispatch common, Christmas Day and Sunday emergency water heater calls handled.
1 cited review
“Matt came on an emergency Sunday call to replace a hot water heater several years ago and was awesome—prompt, fair and professional. I had another need on a Saturday after Christmas and Jon was here quickly and was professional and fair. I absolutely recommend them and plan on contacting them soon for non-emergency work.”
Cited in 4 of the 100 reviews we analyzed — 3 cited reviews not excerpted here.
Pricing rated fair or better in 9 of 100 cheap-plumber-tagged reviews; home inspector praised materials quality after water heater replacement.
2 cited reviews
“We had 1st American Plumbing replace our water heater this month, and they did a fantastic job at a very reasonable price. Matt even pointed-out a few things that weren't up to code with the venting and gas lines and got us all fixed-up there, too. Just this week we had a home inspector come through since we are changing our home owners insurance, and he commented on what quality workmanship and materials he saw when he noted the water heater had recently been replaced.”
“Matt came on an emergency Sunday call to replace a hot water heater several years ago and was awesome—prompt, fair and professional. I had another need on a Saturday after Christmas and Jon was here quickly and was professional and fair. I absolutely recommend them and plan on contacting them soon for non-emergency work.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Workmanship theme in 13 of 100 analyzed reviews: techs cover shoes on rainy days, bring gas lines up to code, and ensure work passes home inspection.
2 cited reviews
“We had 1st American Plumbing replace our water heater this month, and they did a fantastic job at a very reasonable price. Matt even pointed-out a few things that weren't up to code with the venting and gas lines and got us all fixed-up there, too. Just this week we had a home inspector come through since we are changing our home owners insurance, and he commented on what quality workmanship and materials he saw when he noted the water heater had recently been replaced.”
“I've used these guys for the last 3 years and I can't say enough good things about them. Tyrell is extremely professional and good at his job and today I met Blake who is just as competent and thorough! I believe that they are fair and honest and I've come to trust them for my sewer line issues.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Dispatcher miscommunication in 1 of 12 evidence quotes: technician arrived expecting a different job than what the customer requested, requiring on-site recalibration.
“We needed a gas line capped to replace our gas range with an electric model. I paid a little more than I expected, and there was some miscommunication with the dispatcher, who basically told our technician Tyrell the opposite of what we wanted, so he was surprised when he arrived about what he would be working on. But Tyrell was great—very professional, clear, and did the job quickly and well.”
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Classic bait and switch, they quoted us $2000 for service, after payment they came out and told us the guy who gave the quote "wasn't authorized" and said the actual cost would be over $5100. I would not recommend these guys to my worst enemy. These tactics are incredibly shady.”
Positive
“Needed a gas valve replaced and a tub spout installed. Jon came next day, got them both done in about 30 minutes and they work perfectly. Highly recommend 1st American!”
“Jon S came to the service appointment promptly. He thoroughly analyzed the problem and solution. He was courteous and covered his feet (it was a rainy day) each time he went in and out the door. I would recommend this company and this service tech professional.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire 1st American Plumbing. Heating & Air?
Best for
- Emergency and same-day calls
- Water heater install/repair
- Emergency and burst pipe repair
Hire if
- You need a plumber who actually shows up when scheduled
- You need fast same-day or after-hours response
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
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Find plumbers near you
1st American Plumbing. Heating & Airisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: South Jordan · Herriman · Salt Lake City