1-Tom-Plumber

Very professional came and fixed my mom’s toilet was nice and explained everything he was doing before he did the work. I highly recommend this company to anyone that need plumbing done. 😊

We recently used him for a plumbing issue and couldn’t be happier. Nick responded quickly, showed up when he said he would, and took the time to walk us through what was going on before starting the repair. The pricing was transparent with no surprises. You can tell he truly cares about doing the job right. It’s such a relief to find someone dependable and trustworthy. Highly recommend!

I would absolutely recommend this plumber! Nick was awesome and very knowledgeable for the job he did today. You are very lucky to have an employee as polite and friendly to your customers. Thank you for a very pleasant person arriving at our door during our delema especially on a holiday weekend.

5 Stars for the pre-appointment communication and the professionalism of your technician Joseph "Rooky" Duncan. And your Service Vehicle looks great too! Nice wrap job! However, I wasn't hiring you for your service vehicle graphics! 0 Stars for $$$. I had already removed my toilet, cleaned up the old wax ring, identified, and fixed the issue. All I needed was the toilet "reinstalled"..."professionally". I even supplied a new Wax Ring and a new braided connector hose. They wanted $379 for a 15-20 minute job and I was supplying all the hardware! I reached out to a local licensed plumber that I was referred to, and he did it for $100 & I gave him a $25 Tip! Saved me $250! Lesson learned, get an estimate over the phone before you have them come out and "blind side" you!

DO NOT HIRE! STAY AWAY! (Read More...) I hired this company to fix a leak in a toilet at my Airbnb. The plumber came out, removed the toilet from the floor, located the leak, and charged me around $400 to repair it. That part was fine. The real issue came afterward. Without telling us in advance, the plumber left the property with the toilet completely removed from the floor, sitting unattached in the bathroom. The leak was fixed, but the toilet was left out of the ground, and the bathroom was unusable. We only discovered this after he had already left. Because we had Airbnb guests arriving that weekend, this put us in an impossible position. A bathroom without a functioning toilet is not something we can offer guests, and canceling the reservation would have cost us money and impacted our listing. When we called to ask why the toilet was left out, we were told the floor had been damp underneath it. But we were also told the toilet itself was fine and the leak had been repaired; it had simply not been reinstalled. To get it reinstalled, we were quoted an additional charge of roughly $800. So we ended up in a situation where a plumber removed the toilet to fix a leak, left it disconnected without any warning, and then the only way to make the bathroom functional again before guests arrived was to approve a second large charge just to put the toilet back in like they should have done to begin with. It did not feel like we had a real choice. It is clear they have no issue price gouging their customers. The billing process added more frustration. The invoice they sent afterward was blank with no amounts filled in. I was told I needed to calculate the totals myself, which was confusing and not something I've ever been asked to do by a contractor. When I couldn't complete it in time due to the missing information, I received an email warning that they were threatening to put a lien on my property if I didn't pay ASAP. That was stressful and surprising given the circumstances. My main concern is how this was handled: the toilet being left out of the ground without warning, followed by a separate $800 charge to simply reinstall it, which I had assumed would be part of the visit since removing it was necessary for the leak repair. Combined with the invoicing issues, it made the entire experience much more difficult than it needed to be. I hope the company reviews how situations like this are handled going forward. I would appreciate a reassessment of the charges, and I am sharing this so others are aware of my experience. If you want to reach out to me so I can refer you to other contractors that do amazing work that I have found since, please do so... Scott Krees on Facebook. Best, - Scott

I had a leak on a half inch pipe under my house. 1Tom sent a plumber out and replaced the 8 inch section of half inch per and charged me 749 dollars for 30 minutes of work. They left without checking to see if there were any other leaks. A few hours later, I noticed water draining from under my house. I asked 1 Tom to come out and honor their work. I found another leak not far from the first one. They came out the next day and wanted to charge me another 600 dollars to replace another small piece of half inch pex pipe. They would not honor their work. I told them that we were retired and didn't have that kind of money and they needed to honor their work. They refused and I asked them to leave. I would never recommend 1 Tom Plumbing and I'm cautioning everyone to be careful using this company.i In my dealings with them, they weren't trustworthy and they overcharge for their work. Response to Mike the owner: Please stop telling lies on your response to my post. Your plumber did not look at the water meter after he worked on one leak. If he had looked at, he would have seen the water meter operating because there were 2 more leaks that he failed to find. Own up to your poor performance and extraordinary high price gouging. If I had stuck with you, I could have lost close to 2 thousand dollars. You and your company are highway robbers who prey on older people when they have small plumbing problems. You should be ashamed of your lying and over priced services. I hope the public finds out about you and your methods used to rip people off!

(Greenville, SC) THIS IS THE VERY FIRST REVIEW I HAVE EVER WROTE. We had leaks in both upstairs bathrooms. One was a leaky toilet, and the other was a leaky cut off valve. So, we call them to take a look at them. We have an older house & I was going to get them to change the cut off valves in both upstairs bathrooms and the wax rings for both toilets. One of the showers need the hot & cold handles & valves replaced. So, we had them come & give us an estimate. When they showed up my wife wanted them to also do the wax ring & cut off valve for one of the bathrooms downstairs. So, he starts downstairs & we told him what we want done. I was thinking 4 to $500, he worked up an estimate of $1,650. We were going to get done anyway but the issue is, when he told us the copper pipes will eventually have pinhole leaks in them so, he offered to replace them for $2800. Like I said earlier, we have a 50yr old house and all our pipes are copper. So, he thought we should pay him $2800 + give them the copper I estimate @ 8 to $9000 worth of copper. That was a red flag. Please get a second opinion when using these guys. I got this great guy named Honest John to do it for half the price $1400 + all the copper.

What a blessing to be referred to 1-Tom-Plumber. I texted them at 11:30 pm. by 6:45am I received a text that they can be out by 8am to estimate the repair. Mark was right on time. we explained we couldn't afford to make major repairs, but we need our water functioning. by 9:30am Heath arrived and got right to fixing the issue. We were made aware our plumbing system is outdated, and the repair is a temporary fix. but we are grateful they were willing to help get water back into the home. We did ask for an around about cost for replacing everything. so, in the future this will be a project we will let 1-Tom-plumber handle. The issue we had was our water meter was flooded. we called Huntsville utilities and was told it is our fix since it fell on our side of the property. We had a plumber come out and they made us aware that we have a crack in the line. 24 hours went by, and nothing was done by that plumber. so, we made a Facebook post asking for suggestions on plumber and I am thanking God that 1-Tom-Plumber was suggested. Thank you again for us crossing paths with them, and their professional customer services. A big thank you to Sarah Myers for referring us.

I can’t say enough positive things about 1-Tom-Plumber!! 🙌🏼 Usually, it’s not the best day when you have a plumbing issue. I have always dreaded it. But NOT with these guys! They are awesome! They’re quick to respond, knowledgeable, very polite, clean, and they have the latest technology when it comes to detecting the problem. Nick, Griffin and TJ worked with us to do several things at our home and everything about it was really pleasant. We have an older home with dated pipes that were clogged and causing issues. They were able to clean them quickly and give me peace of mind that there would not be any backups because of it. They also ran new water lines because we moved our laundry room to another room in our house which was a huge help for me. They did a number of other things, as well. At first I was dreading the expense of calling a plumber, but it was not bad at all and I am so glad I called 1-Tom. These are the ONLY guys you need to call for ANYTHING related to plumbing. Seriously! You won’t regret it. They are the best! Also, I love that their name is their phone number. Easy peasy! 🩷🪠💩

I had just returned home from my rotation. I was told the bathroom toilet had been leaking and issues the entire time I been gone. So instantly I looked at it myself. But also looked at plumbers in the area. I called two places but they both tried to charge a urgent fee of 150 to comeout. Where as 1-Tom-Plumer, provided great customer service and Paul Marks the technician on sight came out that same afternoon in the evening about 45 mins after my call. He provided me information and helped tremendously as he found out there wasn't ounce any water damage. But the toilet had been broken in the back. The very next morning, today to be exact Mr. Paul arrived early this morning to complete the install of the new toilet and water valve. He made it quick, easy, and provided future information and knowledge along the way. It was reasonable and affordable. But most importantly the customer service, and great work was my favorite. I will definitely be using them for future projects and as needed. I highly recommend using 1-Tom-Plumber.

I recently had the pleasure of working with 1-Tom-Plumber, and I couldn't be more satisfied with the service! From the moment I called, their team was friendly and responsive, which made setting up an appointment a breeze. When Nick arrived, he was not only punctual but also incredibly professional and knowledgeable. He quickly diagnosed the issue with my leaky faucet and explained the necessary repairs in a way that was easy to understand. I appreciated how he took the time to answer all my questions without making me feel rushed. The repair was completed efficiently, and he even cleaned up the work area afterward, which was a nice touch. The rates were reasonable, especially given the quality of service I received. I highly recommend 1-Tom-Plumber to anyone in need of plumbing services. Their expertise and customer service truly set them apart. Five stars all the way! Thank you for a job well done!

service - replace wster lines from water pipe, one to hot water heater and one to washing machine. Do whatever it takes to get water to house. job never done, plumber came out but left without fixing problem, long story stuff happens value- I wasn't paying $75 + $150 to have someone to come out and just look at it and determine cost. when if the guy who came out on Friday had fixed it. I'd be a happy camper and have water to house. what upsets me the most is I was suppose to have someone visiting this eeekend and I would have had wild raunchy passionate sex. now I have to cancle weekend plans. I can't have guest without water and that'll be Monday. i wish I could give them a zero

I live in Farragut / Lenoir City area. I recently had a major issue with a water pipe in my home. I called 1 Tom Plumber and they sent Nick over to help. Nick was a true professional. Arrived early and contacted me to make sure yhat was ok prior to arrival. He was able to diagnose and fix my problem almost immediately as he had everything he needed in his van. Nick was polite, intelligent, and well versed in hos craft. If anyone in Farragut / Bearden / Lenoir City / Tellico Village or greater Knoxville needs a plumber i would highly recommend 1-Tom Plumber as the people to trust to get the job done right.

DO NOT USE, would give negative stars if I could, you better believe I'll be posting my experience to every local social media REI group and then some...unethical, egregious and unscrupulous practices. Quoted for work that was absolutely not necessary wanting me to think my problem was much bigger than it was and tried to charge me 4x what it should cost to fix the original issue. Had a second company out, fixed the actual issue in 30 mins and charged me a quarter of the price. Fool me once, shame on you, fool me twice, shame on me. I've let my property management company know. NEVER AGAIN.

I recently had a water break at my house over the weekend and called 1 Tom Plumbing. A technician, Nick, came out immediately, diagnosed the problem and was nice enough to go and get me water at the grocery store since it could not be repaired that night. He and T.J. both did a great job of seeing that I had what I needed during the following days of locating the leak in my outside pipe, repairing it and the plumbing running into my house. I am totally impressed by the work they did, their great attotude. I will definitely use them for any future plumbing needs!