1-Tom-Plumber
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Based on review analysis
1 concern
Critical pricing concern: dimension score of 0 on fairness contradicts glowing reviews, indicating possible hidden cost issues, surprise charges, or billing complaints in full dataset not represented in these 5 samples
Trust Score: 0/100 · Based on 191 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 191 Reviews Tell Us
Emergency Response
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
Pricing fairness dimension scored 0/100 despite perfect workmanship and responsiveness ratings—this severe discrepancy suggests billing disputes or overcharging not evident in these 5 reviews
Critical pricing concern: dimension score of 0 on fairness contradicts glowing reviews, indicating possible hidden cost issues, surprise charges, or billing complaints in full dataset not represented in these 5 samples
Quality & Professionalism
Thorough diagnostics and honest assessment: 4 of 5 reviews specifically praise professional diagnosis, transparency, and preventing future problems
Personable and communicative technicians: reviewers name Tyler Cantrell and Zach Vaughn as professional, courteous, and thorough in explaining work
Communication
Personable and communicative technicians: reviewers name Tyler Cantrell and Zach Vaughn as professional, courteous, and thorough in explaining work
Pricing
Pricing fairness dimension scored 0/100 despite perfect workmanship and responsiveness ratings—this severe discrepancy suggests billing disputes or overcharging not evident in these 5 reviews
Customer reviews
Reviews from Google, Yelp & more
Willie was scheduled promptly and even arrived early. He expertly diagnosed where the leak in our crawl space was coming from and advised on the type of repair needed. How wonderful to have a professional opinion when dealing with water issues because we all to often jump to the worst case scenario which was not the problem. Thank you for your professionalism and the kindness of honesty!
I’ve used 1-Tom-Plumber multiple times, and each time they’ve done an excellent and thorough job. Tyler Cantrell, who I’ve used twice, came out today to fix a pipe leak. He was both personable, professional and thorough. Tyler explained everything to me, and made a suggestion to preclude the possibility of a future leak in a different area. This company and its service representatives are wonderful, and I will continue to use them for any plumbing issues I may have in the future.
Zach Vaughn responded to our home today 4/21/26 regarding a burst water supply line with subsequent water damage to our home. Zach was great, He was professional and courteous and his honesty was transparent with everything. I would recommend 1Tom Plumbing 100%. I have worked with many contractors on a professional basis and feel assured this company will take care of our needs for this incident.
Mr. Cantrell is a phenomenal example of what hard work and dedication looks like. Being in the trades myself, it’s not often you encounter someone with genuine drive and sincerity in their actions. Tyler has put in the work to be truly talented and knowledgeable tradesman. He went above and beyond to get a basement leak behind us and provided valuable insight into the issues. Personally, we will not use another plumber.
Zach came out at 10:30 on a Tuesday night to fix my multiple toilet backup. Great work. Very friendly. And very capable. Continually pleased with 1Tom! Thank you, Zach!
Business details
Service area
Based in Anderson. Serves 3 nearby cities within 20 miles:
1-Tom-Plumber