Zenks Plumbing LLC
Our analysis
Zenks Plumbing shows strong technical expertise and willingness to help customers troubleshoot over the phone, but has concerning reliability issues with scheduling and communication. While most customers praise Matt's honest work and problem-solving skills, there's a significant red flag about not showing up for scheduled work without notice.
Watch out for
- •Red flag: Failed to show up for scheduled work without calling or communicating
- •Weakness: Reliability concerns with scheduling
- •Weakness: Poor communication when issues arise
- •Weakness: Limited review sample size
Strengths
- Provides helpful phone troubleshooting
- Honest and doesn't overcharge
- Strong technical knowledge
- Long-term customer satisfaction
Customer reviews
“Called Matt about an issue I was having with my basement drain over flowing. He immediately knew what the issue was without coming to look. He explained to me how to fix it and was very responsive.”
“So what does he do yesterday when he was SCHEDULED to do the work? Doesnt show! Doesnt call! Doesnt return my texts or my calls asking if he got hung up some where and when he might show up.”
Recent Google reviews
I contacted Matt to do a simple job at a friends house who is destitude and 70 years old. The poor woman is 70 and hasn't had a dishwasher in nearly 30 years. And at her age tends to two adult children in their mid 30's that have mental health issues. So I bought her a new fridge because hers was only maintaining temps in the low 40's. And I bought and installed a used dish washer for her. I just needed a drain line and hot water connection installed under the sink. I asked Matt if he could just give me a ball park figure for the job. I sent him pictures of the existing plumbing and he quoted me between $400 and $600. I thought it was a little high. But I was willing to pay it just to get her a washer. I did however, text Matt and asked if there was anyway he could keep as close to $400 as possible. He texted back and said "if your under some budget restraints, maybe you should call another plumber". Well, at the time I couldn't find another plumber to do work in union. So i told him it wasnt a matter of money. I has plenty of funds. It was just a request to do whatever he could to maybe cut a corner here or there to maybe save a couple of buck. So what does he do yesterday when he was SCHEDULED to do the work? Doesnt show! Doesnt call! Doesnt return my texts or my calls asking if he got hung up some where and when he might show up. Thats just B.S. and if I wher anyone reading this review id steer clear of this clown. P.S. I did find another local plumber that was out today and quoted $300 for the same work.
I've used Zenk's Plumbing for many years and I've always been satisfied with Matt's work. Over the years, Matt replaced my water heater, installed a new water softener, replaced the main water shut off valve, relocated a bathroom vanity drain and replaced a garden hose spigot. Matt's my go to guy for all my plumbing needs.
Woke up to no hot water this morning. Called Matt and he walked me through restarting the pilot light. He’s got my business for life. Thank you so much, Matt!
Business details
Zenks Plumbing LLC