Zack Street Plumbing Co
Plumber · Collierville, TN
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Our verdict
They answer the phone at 2am and show up fast, but expect to pay premium pricing for short jobs and verify they actually know your specific repair type before booking.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness—only plumber in town that answered the phone, with next-morning appointment scheduled
1 cited review
“only plumbers in town that answered the phone, appointment next morning”
High-quality workmanship on routine repairs: toilet replacement completed early, perfectly installed, with cleanup and caulking
1 cited review
“showed up early, replaced toilet perfectly, cleaned up, absolute professionals”
Courteous and professional demeanor across multiple visits, described as 'kindest professionals' and 'absolute professionals'
2 cited reviews
“only plumbers in town that answered the phone, appointment next morning”
“showed up early, replaced toilet perfectly, cleaned up, absolute professionals”
Willing to take small jobs around holidays when other contractors may not
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
2 of 5 reviews report significant billing or scope issues: overcharging relative to time spent, and misrepresenting service capabilities leading to unnecessary charges
“claimed familiar with bidet repair, they were not, unsealed floor never resealed”
1 more cited review
“$375 total for 14 minutes of work, full hour labor fee unjustified”
Red flag
Unresolved warranty/callback issue—customer unable to get company to return and complete promised remedial work (resealing floor) after 30+ days
“claimed familiar with bidet repair, they were not, unsealed floor never resealed”
Full-hour labor charges applied regardless of actual job duration—$250 labor fee for 14 minutes of faucet repair work
“$375 total for 14 minutes of work, full hour labor fee unjustified”
Poor follow-up on incomplete work—customer had to chase company for over a month to reseal floor they had unsealed
“claimed familiar with bidet repair, they were not, unsealed floor never resealed”
Lack of transparency about knowledge limitations—claimed familiarity with bidet repair without actual expertise, charged $375 for diagnostic work that proved unnecessary
“claimed familiar with bidet repair, they were not, unsealed floor never resealed”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I hired Zach Street Plumbing to repair my bidet after they assured me they were familiar with this type of work. Unfortunately, that turned out not to be the case. They checked basic things like water flow and battery power, then told me they needed to speak with the owner to figure out next steps. I paid $375 for about 30 minutes of work, and a few days later they called to say the bidet needed to be replaced—for …”
“The plumbers who came to my mother’s house were great—friendly, professional, and very efficient. They had the leaking faucet fixed quickly and clearly knew what they were doing. However, I do feel the pricing didn’t quite add up. The total came to $375, with $125 for the service call and $250 for labor. While I understand there’s a standard rate, the total time spent on-site was only about 14 minutes (from 4:06 to …”
Positive
“Zack Street Plumbing came to my home today to take care of several issues and I cannot speak highly enough about them. They were THE ONLY plumbers in town that answered the phone when I called, their staff had my appointment scheduled for the very next morning. I was called before the repairmen were on their way. They were the most knowledgeable, polite, and kindest professionals we have ever had come out! They …”
“Zack Street plumbing came to my business today to replace a 30 year old toilet which I had no hopes of ever working properly again. They showed up early went straight to work. I literally forgot they were there and before I knew it they had Replaced it with a new one. works absolutely perfectly. They cleaned up behind themselves and even calked a little area behind the toilet. Absolute professionals who stand …”
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The rating picture
Small sample — we've analyzed only 5 of 20 reviews so far. Treat this as a first read.
Newest review in our sample: Oct 2025.
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Find plumbers near you
Zack Street Plumbing Coisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Cordova