Your Second Opinion Plumbing Co.
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Budget-Friendly
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No significant concerns in reviews
Trust Score: 0/100 · Based on 286 reviews
Our Verdict
#1 of 13 in New Albany, IN
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
- Bathroom and kitchen remodel plumbing
- Sewer line repair and replacement
No major caveats
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need high-quality work that holds up over time
Caution if: You need guaranteed sub-hour response for true emergencies
Caution if: You need rock-bottom prices with zero flexibility on the quote
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 286 Reviews Tell Us
Emergency Response
Emergency and same-day calls
slow_response theme noted in 1 of 5 sampled reviews; the sewer/cast iron project required extended scope beyond the original routine snaking call.
What To Watch Out For
slow_response theme noted in 1 of 5 sampled reviews; the sewer/cast iron project required extended scope beyond the original routine snaking call.
Communication
Text updates and advance call before arrival confirmed in 1 review; itemized quotes broken down in easy-to-read format.
slow_response theme noted in 1 of 5 sampled reviews; the sewer/cast iron project required extended scope beyond the original routine snaking call.
Customer reviews
Reviews from Google, Yelp & more
Last night I found a small leak under the kitchen sink coming from the garbage disposal. I turned off the water at the sink, cleaned it up a bit and called YSOP Plumbing this morning at about 8:15 am. It was fast and easy to setup an appointment to get a tech out here for repairs. They kept me updated via text and Tanner called to say he was on his way. (We appreciate calls beforehand). He was here pretty quick, was professional and polite, and he gave us a reasonable price to repair it all (Garbage disposal replacement and both water lines repaired like new). He was faster than expected getting new disposal and had it installed and everything fixed by noon. I'm really glad I called them and I'd recommend YSOP Plumbing to anyone looking for Professional Plumbing.
From quote to job completion Cody was amazing. Very personable and highly knowledgeable. While for my pockets sake (this is a joke, the prices are fair) I don't need more work in the near future when I do I will be calling these guys. The quotes are fair and broken down in an easy to read way and they do a great job at explaining everything. I was able to get them in and my water heater replaced within a day.
Very thankful and I recommend Your 2nd Opinion Plumbing. I came home from work a couple days before Christmas and had noticed a burnt smell and a water leak coming from my water heater. I called the bigger companies near me in Louisville and was sent to a robot or service advisor in a call center somewhere in the country. Because it was late it the day and the day before Christmas Eve I was told it could be a couple days before I would get a call back. Unreal! I did a local search and right down the road near my house was 2nd Opinion Plumbing. I did a quick look at the reviews and they were good so I gave them a call. After 2 rings I got a real human to pick up and was surprised to find out they were going to send someone out to check out my problem that same evening. Within 30 minutes I had a technician at my house, Jerry, was able to determine the problem very quickly and gave my a couple different options to go with. After a few checks and balances and questions, to ensure accuracy, I had come to the same conclusion and decided we should switch the old, water logged water heater for a new one. I had figured I would need to wait until after Christmas because the next day was Christmas Eve. No! They wanted and was able to schedule my new water heater installation the next day, about 12 hours away! I was honestly floored and in disbelief because I was unable to get through to the big guys how important a water heater is to a household. These guys got it, and actually made me feel like a neighbor! What started as a nightmare, coming home right before Christmas and having water leaking turned into a breath of fresh air! Can't explain how thankful I am for the whole team and getting my issue fixed. Timely, knowledgeable, and friendly are how I can describe the crew. I was able to make it to family on Christmas Eve morning because these guys got to me first thing in the morning and had everything installed in a couple hours! I recommend you check out 2nd Opinion Plumbing for work needing to be done, or if you just want a second opinion. Thank you!! Recommend!
It’s hard to explain just how amazing Jerry and his team were, but they are literally the best repair team I have ever worked with. As a homeowner, discovering that you have a very significant plumbing issue is a scary and anxiety-inducing situation, especially when you discover this major issue only 3 weeks before your first baby is due to be born. After calling his team to come do what we thought would be pretty routine sewer snaking, we discovered that our old cast iron pipe system in our basement totally rotted out and it quickly turned into a major project. However, Jerry was extremely helpful, understanding, and kind when it came to helping us determine the issue, make a plan, and execute it - all at an extremely great rate for the size of the project. He fully explained everything he was doing, his team did excellent work totally replacing and updating our cellar basement piping, and they actually ended up leaving our basement the cleanest I have ever seen it! This is the kind of team and business you want yon your side. Every worker - Jerry, Coty, Aiden, Tanner - were all very professional, absolute workhorses, and will 100 percent be our go-to plumbers from now on. Thank you guys so much, you made a very stressful situation much better and we will shout from the rooftops that everyone needs to use Your 2nd Opinion Plumbing for projects big and small!
Total remodel of our bath. Removed tub and replaced with a beautiful shower. New toilet, vanity, lights, painting, and flooring. Professional, very helpful, Fair prices and excellent workmanship. BONUS! They clean up everyday after working. Jerry, Amanda and their crew were awesome. Kept us in the loop for any decisions, and arrival times. When you remodel a bath, you want a plumber doing the job, not a contractor. Will use for plumbing issues and future bath remodels.
Business details
Service area
Based in New Albany. Serves 5 nearby cities within 20 miles:
Your Second Opinion Plumbing Co.