Works Plumbing LLC
Plumber · Waukesha, WI · Open 24 hours per Google listing
Our verdict
Excellent workmanship and fair pricing with strong emergency response times, but scheduling communication can be unreliable when delays occur.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast emergency response: diagnosed and fixed water heater issue within 2.5 hours of call, even used remote photo diagnosis to speed service
High-quality workmanship consistently praised: 4 of 5 reviewers explicitly mention excellent work quality, with one multi-year system still running perfectly
Cited in 3 of the 5 reviews we analyzed.
Fair pricing: pricing_fairness score of 91 and multiple reviewers note competitive rates without upselling tactics
Cited in 1 of the 5 reviews we analyzed.
Professional crew behavior: general contractor reports team is knowledgeable, respectful, and cleans up after themselves
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Scheduling reliability concern: 1 of 5 reviewers explicitly fired Works Plumbing over multiple rescheduled dates and poor communication during the delay process, causing loss of service window
“communication skills suck”
Poor scheduling communication during delays: customer was told end of week, then following Tuesday/Wednesday, then Thursday—with critical Monday opening communicated too late due to weekend contact attempt
“communication skills suck”
Inconsistent follow-up: voicemail not returned promptly when customer called back on delayed job
“communication skills suck”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I had Works booked to replace a pipe in my basement floor. I was told they could come the end of the following week. At the end of the following week, I was told he would be delayed until Tuesday or Wednesday of the next week. Since I didn’t have working plumbing, I told him I would be leaving town for the weekend and returning Monday. On Monday morning while I was still away, he calls telling me he could come that …”
Positive
“I highly recommend works plumbing. Our Lateral Line from our well broke, they did a great job getting us back up and running quickly. Will definitely be using them again with any other plumbing needs!”
“Works Plumbing completed a new plumbing system for me two years ago, recommended by one of my contractors. The entire process was excellent, great communication, high quality workmanship, and a fair price. Everything has been working perfectly ever since (fingers crossed!). I highly recommend Justin and his team.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 14 reviews so far. Treat this as a first read.
Newest review in our sample: Dec 2025.
Should you hire Works Plumbing LLC?
Best for
- Budget-conscious homeowners
- Water heater install/repair
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need predictable, consistent service across every visit
- You need detailed walkthroughs and written estimates before work starts
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Works Plumbing LLC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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