Wilson Plumbing, Heating, Cooling and Electric

I signed up for a preventative maintenance check and just had my first preventative appt. It was great. Definitely puts my mind at ease to know what's coming and how my systems are doing. Great work by Jacob Sidoti to walk me through it.

Cole, Ryan and Chuck all did a fantastic job installing my new High Efficiency Furnace! They kept me in the loop with everything they were doing, were very respectful, clean and walked me through how to operate my new thermostat and some cool features that come with it. They displayed great craftsmanship, efficiency and professionalism. I am very happy with the work they did and will definitely be calling them again when it’s time to do the AC.

Technician Brian Hughes from Wilson just installed a vent on my new furnace so I have heat in my basement! He did an amazing job! He was very thorough and cleaned up afterwards. I am very pleased with the service I received.

I was very discouraged with this company and the company out of Akron that bought them!!! I came home the furnace was not working, of course it was 5pm,called was on hold for 20 minutes.Then pushed over to the answering service who took the information down at no time telling me that I need to be on their preferred customer service list to be able to get emergency service that night!!I had to call back at 6pm Because that's when the service takes over.I called back and again they took my information down and told me a technician would be in touch. Again not mentioning anything about the preferred customer service list!! The tech. called me and then told me he looked me up in the system and said you are not a preferred customer and would not be able to get service tonight. What company gets to pick and choose what customer they help. It is now 8:15pm on a 28 degree night and I still don't have heat. Thank you Central Heating and the company that owns you now.

Zero stars. Called 8am on a Tuesday, left message. Never called back. And this was in November. I will look elsewhere for future service and repair on my furnace.

DO NOT USE THIS COMPANY. I was finally able to get an appt scheduled, after a couple diff attempts. I was told the day before to expect someone out between 10:30 & 11:30 am today. At 12:50 p.m., I texted my contact to see when I could expect the repair person to arrive & was assured I was on the roster of scheduled appts for the day! At 1:20 p.m. I got a response to my next text saying someone will let me know when they're on their way! At 3:25 p.m. I contacted them again. At 3:54 p.m.I got a reply thanking me for my patience & telling me I was the next stop on the list. At 4:16 p.m. I was notified that the technician was on their way to me & it would be ABOUT AN HOUR & A HALF!! I sat home all day waiting for them. No one actually called me to update me & tell me the technician was stuck at a job. I found this out at about 4:30 p.m. when I called to tell them another 90 min wait was unacceptable. I wanted someone tomorrow morning. I was then transferred to the "dispatcher" by the person answering calls & was told no one can come out tomorrow. They don't work on the weekends, but she assured me she would have someone out 1st thing Monday morning. This is for a 1st floor toilet! Unhappily, I accepted. I thought we were set. Let me also add that I was told, in writing, 2 diff times by my contact, approximately how much the work would cost me. After I hung up with the dispatcher, she called me back a few mins later. She said she was going thru the notes for my appt & saw what I had been quoted & called to advise me that it would cost much more than what I had been quoted. She also said my contact was NOT AUTHORIZED to quote prices. I asked for an approximation & she said she couldn't give me one. I then asked her for a ballpark & again said she couldn't give me one. I told her I thought her co was f***ing nuts & hung up on her. Now I've lost a day where I could get nothing accomplished & my toilet is not repaired & I have to start over. AVOiD THIS COMPANY LIKE THE PLAGUE.

(Updated) Art Kelly was the service tech for my Healthy Home care plan inspection and he created a great experience. He was personable, thorough and articulate, didn’t try to oversell me and went the extra mile to get me a fair price on my PRV replacement. Wilson Plumbing, Heating, Cooling & Electric just earned a lifelong customer thanks to two outstanding technicians who serviced my home today. Plumber – Hithem Judeh Hithem replaced my PRV valve and was incredibly thorough and thoughtful throughout the entire visit. He clearly explained what the new water pressure would mean, what to expect going forward, and made sure I understood everything before he left. While he was here, he also noticed a few other small issues around the house, corrected them on the spot, and didn’t charge me for those quick fixes. That level of care and integrity is rare and seriously appreciated. Electrician – Alan Yeager Alan was very down-to-earth, efficient, and clearly great at what he does. He replaced my recessed lighting and garage switches quickly and cleanly, and then went the extra mile by installing a few additional fixtures I had purchased but didn’t end up needing for the original project. On top of that, he gave me really helpful insight and recommendations for my outdoor lighting needs. Based on the service these two provided, I would 100% recommend Wilson Plumbing, Heating, Cooling & Electric to anyone looking for reliable, professional, and friendly home service.

Do not let this company in your home. They will not take responsibility for any damage that they cause. They installed a furnace, through the weatherization program, in my home 5 months after I bought it. They showed up at my home at 7:30 am on a Monday, without an appointment, beating on my door for 45 minutes until my neighbor called me. I had to ask them to leave and make a proper appointment. My whole house humidifier worked well until they destroyed it, left the chimney cap hanging off and as I found from 2 other companies left many other problems. I notified Central Heating in Dec. about the humidifier and chimney cap being off and expressed how it caused problems with my 3 yr old daughter sleeping in her room because of the noise. I was repeatedly asked to give them 2 weeks to get to me because they had customers without heat. We were promised that they would fix things. The Chimney cap was not fixed until March, because my 1 story ranch's chimney was too high to get to. Now, although they broke it, they wanted to charge me $300 to replace the humidifier. The owner tried to say they did not touch the humidifier yet pictures and 2 other heating companies state that the frame behind and around it is brand new and the humidifier is not to be attached by a frame at all. They are disrespectful, liars and this is nothing but a scam!! DO NOT TRUST THESE PEOPLE!! The owner has a bad habit of lying, dodging and chastising customers to get them to back down.

Central Heating installed a Trane XR95, Aprilaire 2210 Air Cleaner to replace a twenty-eight year old furnace. Additionally, due to the new new furnace, a chimney liner would be necessary for the hot water heater. Central suggested we check out the DEO Home Performance with Energy Star (Good Cents) to get a rebate for the furnace since Central is an approved contractor; which we did, and the process was painless and worth it. At installation of the new furnace, Matt and the crew were timely, efficient and neat. HVAC inspector from the City came to check after the install and commented the install was good, although the seams on the new furnace should have been sealed. We're pleased with the new furnace thus far..much, much more efficient that the old! They couldn't install the liner due to there was snow on the roof. The chimney liner was installed by a sub-contactor a few weeks later. If you're getting a liner installed be sure to confirm whether Central or the sub-contractor will purchase the liner. Also, give the sub-contractor at least a two-hour window from the promised time to arrive at your home. They must be incredibly busy. Once they started working, it was obvious they have installed a lot of liners and know just about everything about chimneys. Just be patient with the scheduling.

I have been a customer of Central heating for a few years and before that my Mom was for years. After she died I moved into her house and I had a LOT to learn about water boiler furnaces. The first year I was in the house the pipes leading to the furnace had major leaking issues (no dripping beforehand, was a total surprise). Central was very proactive and custom made piping to replace the old pieces. Since then I mainly have needed them for yearly check ups, but last Sunday morning the furnace shut off and I could not restart it. Miraculously they were able to fit me in the next day (yesterday), and service tech Emad diagnosed it as a blown heating cool, which he replaced in a timely manner. Emad (who has been with the company for 15 years, so that tells you something), was great at explaining what he was doing and gave me advice about regulating the water level. The outdoor temp yesterday was in the high teens (windchill), so my day went from very chilly inside the house to comfy by the evening. I HIGHLY recommend Central heating, a rock solid local company that always does right by me! Thanks!

I am giving this company NO stars. Their technician was not acquainted with, or trained to repair the unit I have, which is only five years old. After battling with the unit quitting late each night, the technician would appear the next day and find yet something else he hadn't considered. I will say that the technician was extremely nice. Long story short though, I contacted the company that had installed the furnace (the reason I didn't initially is that they are not close to my area) and they were shocked at what had been done to the unit AND what I had been charged. Two men worked all day to repair the damage done by the Central technician. Two lessons learned: If possible, deal with the company who installed your unit and never make an emergency call. Call during regular hours. If I hadn't been worried about my pipes, I would have waited until the next day and would have avoided a log of grief (and cost). When I heard that the Central Heating owner had suggested to the technician that he sell me a new furnace, it killed any faith I had in Central Heating.

We have used Wilson plumbing for 5 years, in every one of our homes. They are very professional and have always sent great plumbers our way. I really appreciate the texts and emails prior to them coming that show the photo of the technician coming out. They have always taken care of us whether it be a new gas line for an oven of my dreams, new plumbing in a shower or helping us navigate a bathroom remodel due to a corroded old pipe leaking causing massive amounts of home damage. We are so grateful to have a company that we can have confidence in helping us enjoy our home and be healthy and safe. 2 Years after this original review I am back to add that Wilson Plumbing continues to be a great company that hires professionals to come to your home and solve issues. I couldn’t be happier with Cody who came out today. He did a great job of explaining everything to me and even asked if I had any questions which I didn’t due to his clear communication, which I appreciate. Thanks again guys for being reliable!

Exceptional company!!!! We have used them on various occasions to have the installation of a tankless hot water system, a wifi thermostat installed at our son's house. With both of those encounters; the technicians were nothing but professional and informative. Based on the expert way in how they handled those two situations; we called them for our home for some advice on the movement of our thermostat since we had recently moved into the home; we got nothing but helpful information and will make those changes once we start the remodeling of our main floor space. We know there will have to be some major changes made to the heating ducts to this space; and of course, we will be making the call to Central Heating to assist us in our reconfiguration of this space. If you are looking for honest, hard-working and professional service... Central Heating and Air Conditioning is the place to go. You can't go wrong. Highly recommended.

Central Heating installed a HVAC system complete with duct work because we didn't have any. They worked on some very cold days outside and in the attic as well. I was EXTREMELY satisfied with the customer service, Stew (the owner) and the experience of EVERY ONE of his crew! They were careful and very neat and clean EVERYDAY. I'm particular! The superb attention they showed to doing the best they could to have the equipment and everything running to it turned out to look very professional and had a neat appearance. Again, I'm particular! They came back several times to address a couple of concerns I had and were able to satisfy me. I hired Central because I knew they were experienced but I also now know they won't leave me hanging in the event of any problems in the future. That gives me peace of mind and I highly recommend them!

They are way over priced 5000 to Run electric line for two lights in basement that I purchased and add electrical outlet for sub pump and add two conduit poles for existing electrical for washer and dryer this job was almost 3 times more than what it should be. Last job quote replace 4 old Emergency Exit signs and old Emergency Exit Light which I purchased they quoted 1880 I got job done by WANS Electric for 388. I highly recommend not using them even though they can do same day or next day service they are extremely overpriced do your research and get other estimates. I am tied into their membership plan for a year which I regret 15.00 a month no cancellation without paying the year due. The only benefit is some free maintenance plans and free quotes. They should be ashamed of themselves with their prices