Willard Plumbing
Plumber · Portage, IN
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Our verdict
3.6 stars on 16 reviews with severe rating inconsistency (reviewConsistency=0.2); 2 of 5 analyzed are 1-star citing a no-show and 7 years of defective new-construction failures.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fair pricing and work completed as quoted in 2 of 5 analyzed reviews, with repeat customers citing quality on multiple jobs
1 cited review
“Everything went as quoted. Professionals that take pride in customer service & quality work. Willard just completed job #3 for me. Once again quality work for a reasonable price.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
No-show after promising same-day service — left elderly customers waiting all day with a tub full of water and never called back (1-star, 2023)
“Tells people that he will come out the same day and he does not come out he never called back either. He left my parents tub full of water didn't want to come out because he had better things to do.”
Red flag
New-construction plumbing generated 7+ years of recurring failures: multiple leaks, unglued vents, blown shower drains, backwards waterlines, forgotten tub hookup (1-star, 2025)
“Multiple leaks, vents not glued, both shower drains have blown apart and caused water damaged, dishwasher connections blown apart, tub was forgotten to be hooked up and backwards waterlines.”
Charges same-day emergency rates for pre-scheduled, non-emergency calls — described as over double competitor pricing in 1 review
“Does good work but charges over double the fees other companies charge. He charged same day rates to an elderly physician I rent from with a struggling office during the Pandemic for a call that was scheduled ahead of time, not on the weekend nor after business hours.”
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Willard plumbing did all the work in new construction and over the last 7 years I have had so many issues with there work I would be embarrassed as a company. Multiple leaks, vents not glued, both shower drains have blown apart and caused water damaged, dishwasher connections blown apart, tub was forgotten to be hooked up and backwards waterlines. Hot water lines rattling after years and numerous bleeds and still …”
Positive
“Willard plumbing has done 2 jobs for me. Everything went as quoted. Professionals that take pride in customer service & quality work. Try them for your next job. 10/2/2018 Willard just completed job #3 for me. Once again quality work for a reasonable price. Brian & Mr Furlong did a fine job. Willard Plumbing will get my business whenever I have plumbing needs. Thanks Willard Plumbing.”
“On 9 14 2017 I had my main shut off valve in my home strip out I called Willard plumming and Brian came out right away and with Mike they had it fixed in no time. Great job mike and the crew for a outstanding job .My water was back on again and We appreciate the job you guys done Best plummers in the area at a fair price and most of all always there for the customer thanks Jim&Justine home owners We highly …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 16 reviews so far. Treat this as a first read.
Newest review in our sample: Oct 2025.
Should you hire Willard Plumbing?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need warranty-grade work on a complex or high-stakes install
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Willard Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Willard Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Portage · Chesterton · Valparaiso · Hammond