Willard Plumbing
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Not Verified
No emergency data in reviews
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Fair Pricing ✓
2 concerns
No show after promising same day service — left elderly customers waiting all day with a tub full of water and never called back (1 star, 2023), New construction plumbing generated 7+ years of recurring failures: multiple leaks, unglued vents, blown shower drains, backwards waterlines, forgotten tub hookup (1 star, 2025)
Trust Score: 0/100 · Based on 16 reviews
Our Verdict
#12 of 12 in Portage, IN
No standout specialties
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Hire if: You need transparent, predictable pricing with no surprise fees
Hire if: You need fast same-day or after-hours response
Caution if: You want detailed upfront explanations
Caution if: You need warranty-grade work on a complex or high-stakes install
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 16 Reviews Tell Us
Emergency Response
Charges same-day emergency rates for pre-scheduled, non-emergency calls — described as over double competitor pricing in 1 review
What To Watch Out For
Charges same-day emergency rates for pre-scheduled, non-emergency calls — described as over double competitor pricing in 1 review
No show after promising same day service — left elderly customers waiting all day with a tub full of water and never called back (1 star, 2023)
New construction plumbing generated 7+ years of recurring failures: multiple leaks, unglued vents, blown shower drains, backwards waterlines, forgotten tub hookup (1 star, 2025)
Quality & Professionalism
Fair pricing and work completed as quoted in 2 of 5 analyzed reviews, with repeat customers citing quality on multiple jobs
Communication
Charges same-day emergency rates for pre-scheduled, non-emergency calls — described as over double competitor pricing in 1 review
Pricing
Fair pricing and work completed as quoted in 2 of 5 analyzed reviews, with repeat customers citing quality on multiple jobs
Charges same-day emergency rates for pre-scheduled, non-emergency calls — described as over double competitor pricing in 1 review
Customer reviews
Reviews from Google, Yelp & more
Willard plumbing has done 2 jobs for me. Everything went as quoted. Professionals that take pride in customer service & quality work. Try them for your next job. 10/2/2018 Willard just completed job #3 for me. Once again quality work for a reasonable price. Brian & Mr Furlong did a fine job. Willard Plumbing will get my business whenever I have plumbing needs. Thanks Willard Plumbing.
On 9 14 2017 I had my main shut off valve in my home strip out I called Willard plumming and Brian came out right away and with Mike they had it fixed in no time. Great job mike and the crew for a outstanding job .My water was back on again and We appreciate the job you guys done Best plummers in the area at a fair price and most of all always there for the customer thanks Jim&Justine home owners We highly recommend Willard plumming for all your plumming needs.
Willard plumbing did all the work in new construction and over the last 7 years I have had so many issues with there work I would be embarrassed as a company. Multiple leaks, vents not glued, both shower drains have blown apart and caused water damaged, dishwasher connections blown apart, tub was forgotten to be hooked up and backwards waterlines. Hot water lines rattling after years and numerous bleeds and still loud. If you use this company please ask them to double check their work because clearly they don’t. Oh and today also the outside spicket joint leaking behind wall. Awesome!!!! Thanks Willard even 7 years later and your still sticking it to me
Tells people that he will come out the same day and he does not come out he never called back either. I called for my parents he never came. I had to get somebody else for my parents more satisfied with the other people 100% more satisfied at least they know what they’re doing and they are reliable. This guy should not be a plumber he says he would come out but never showed left my parents wondering if he was coming or not and I was there at the house the whole day. He left my parents tub full of water didn’t want to come out because he had better things to do. Not worth the time.
Does good work but charges over double the fees other companies charge. Which surprises me because my husband was referring a lot of work to him. He charged same day rates to an elderly physician I rent from with a struggling office during the Pandemic for a call that was scheduled ahead of time, not on the weekend nor after business hours. Just not cool.
Business details
Service area
Based in Portage. Serves 13 nearby cities within 20 miles:
Willard Plumbing