Werner Plumbing & Heating
Unknown
No response data yet
24/7 Verified
Confirmed by reviews
Premium
Based on review analysis
1 concern
Bait and switch estimate tactics: single 1 star review documents a pattern of verbal labor hour disclosures followed by full price billing regardless of actual hours used
Trust Score: 0/100 · Based on 474 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 474 Reviews Tell Us
Emergency Response
Emergency and burst pipe repair
What To Watch Out For
Estimate practices are misleading—one detailed complaint describes incomplete estimate disclosed as verbal 'estimate' that became a binding 'quote'; customer charged full price despite completing work in <60% of stated labor hours
Customer complaint ignored—reviewer reports 'immediate courteous fake response promising to investigate' with 'no response forthcoming,' describing it as 'further abuse' and window dressing
Bait and switch estimate tactics: single 1 star review documents a pattern of verbal labor hour disclosures followed by full price billing regardless of actual hours used
Quality & Professionalism
4 of 5 reviewers praise professional, polite, timely workmanship and willingness to go above expectations
Pricing
Estimate practices are misleading—one detailed complaint describes incomplete estimate disclosed as verbal 'estimate' that became a binding 'quote'; customer charged full price despite completing work in <60% of stated labor hours
Customer reviews
Reviews from Google, Yelp & more
Service technician ?Robert was incredible. Had to ride on back of 4-wheeler to get to our flooded house to fix igniter several times Great person. Great attitude. So helpful. Took pictures of him and his service dedication. Employee of month for sure!!
I had an emergency plumbing problem and Werner fit me in their busy schedule. Since this issue, Warner came out to fix two plumbing problems and hook a gas line to generator. The service men were professional, polite, did the work in a timely manner. Very satisfied with work.
I am so pleased with the work! They moved the AC to a non-gable side of the house after the last ice storm smashed my replacement (it lasted 2 summers). It should have been moved back then, but I was not offered that possibility by the previous installer. I think they just didn’t want to run the line from the furnace on the opposite end of the house. Werner had no issue with moving it! and Aliza worked her crew very quickly and professionally. I am impressed with the outcome. I will be calling Werner again, to fix a previous toilet install done wrong (by another plumber). Thanks Werner.
Good work completed on duct modification to handle drainage change for steam humidifier addition. The ‘estimate’ was incomplete and deceptive. Disclosed that price would rise if unexpected hours or materials became required. Verbal disclosure that 8 labor hours were included in price. After timely completion of work with less than 60% of those hours, I was told that the estimate was a now quote which I had accepted and was obligated to pay in full. Followup/edit!!!!!!!! Immediate courteous fake response promising to investigate and respond/remediate. No response forthcoming. Appears to be just window dressing response to a negative Google review. Feels like further abuse. Avoid Werner!
Our service was great! He was very patient addressed all of my problems. He went over and above in explaining my iron problems. He complements your company.
Business details
Werner Plumbing & Heating