WeCo Rooter

WeCo Rooter put a new water heater for us and did a great job. The water heater is under the house of all places but they managed to replace it the next day after we called them. The young man who did the job kept us aware of what he was doing and was friendly and totally professional.

Edit: changing my rating from 3 to 5 stars due to the response from the owner. While the below review still stands, the owner's response was very kind and honestly unexpected. Any company that can take ownership of mistakes and try to make it right deserves a second chance. We called WeCo Rooter on Sunday to get an issue with our septic tank fixed. All of our drains and toilets were not draining/flushing and we had some back up coming from the shower. On that call we told them we don't know where the septic tank is and that we think it needs drained. We were scheduled for Monday. On Monday they call and say that their truck has broken down and they can't come out until tomorrow, fine that happens. Tuesday comes and we don't hear from them until late afternoon 4-4:30pm. They come out with the truck to drain the tank, but they didn't know that it needed located first. The guy to drain it tried to call to see if anyone that locates tanks was in the area, no luck. I call the office and ask them to be first in line Wednesday morning, they can't guarantee that but said they'd put a note saying "very urgent" on our ticket. Today we do not hear from them until I call at 9am and they are still "figuring out logistics" and said they'd call back soon with when they'll be out today. We don't hear anything so 2 hours later we call back. They say they'll have someone out within an hour. Literally an hour later someone shows up. It's now been Sunday morning to Wednesday at 12:30pm to get someone out here to fix our problem. Mind you, we had no facilities during this entire time, no water, no toilets, and they were well aware. This is no reflection on the people who actually came out and fixed our problem today, those two men were great and very nice. This is a reflection on scheduling and admin. We paid about $1,400 for subpar service with no urgency or care from their office. We will not be using their services again. If you need anything to happen fast, do not call WeCo Rooter.

I want to start by saying how appreciative I am of this company. We had issues with our septic in a 1962 house. Come to find out the septic was completely full! DeAndre and AL came out and pumped our tank! Come to find out our tank was basically caving in on itself, pipes were bad, just all around a terrible situation. DeAndre and AL were extremely helpful getting us setup for the weekend until our tank could be replaced. They were able to get the pipes unclogged and usable while we wait out the snow. I will also say I appreciate how professional but also personable they were while they were here. Next we did have some issues with financing, however Lacey in office was able to help me each step of the way. She was very communicative and kept me updated on all of our options until we were able to work it out. Tony and Michael came out today (2/6), and got started right away. The hole was dug within an hour and they went straight to work on the tank. They installed fresh pipes, got the tank installed/leveled out, and flattened the yard back out before the end of the day. They were extremely nice and made sure we knew what they were doing. My mom and I watched throughout the day and they did such an amazing job. The skills they have using the heavy machinery and knowledge on what to do was so much appreciated. Im thankful for each of the team members that worked hard on our project. I will be using WeCo from now on for all our tank/plumbing needs.

WOW!!!!! What fantastic service!!! Super friendly, professional, and knew exactly what they were doing. They were recommended to us by a family member, so I decided to try them out. Our service was getting due (it's been 4 years since our septic was cleaned) so I thought, why not.... What a great decision. Al (the driver/operator) was super friendly, and knew EXACTLY where the tank lid was in just about 2 minutes! He didn't fart around, taking up time, looking to scam you out of money. Extremely reasonably priced ( this was not an emergency service, just routine clean out), which was $550 for my tank (5 bed/3.5 baths). He got straight to it, did the job, and cleaned up and was done in about an hour. I scheduled this on a Friday for a Monday job, and they said they would be here between 2-4 pm. Sure enough, he was here about 330 pm. I can't express well enough how satisfied we are and HIGHLY recommend them!

We had a great experience with the water heater installation and truly appreciated the team’s expertise in handling a few unexpected challenges that came up along the way. They managed the full scope of the project seamlessly, from start to finish. Their quote was very fair and budget-friendly, great value for the level of service provided.