Webster Plumbing & Heating
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Budget-Friendly
Based on review analysis
1 concern
No response to customer inquiries on planned work—reviewer was ignored after multiple attempts to confirm availability or get a status update, despite prior good service history.
Trust Score: 0/100 · Based on 50 reviews
Our Verdict
#12 of 17 in Morristown, NJ
- Budget-conscious homeowners
- Emergency and burst pipe repair
No major caveats
Hire if: You need high-quality work that holds up over time
Hire if: You need transparent, predictable pricing with no surprise fees
Caution if: You need predictable, consistent service across every visit
Caution if: You need detailed walkthroughs and written estimates before work starts
Caution if: You need guaranteed sub-hour response for true emergencies
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 50 Reviews Tell Us
Emergency Response
Arrives quickly for emergencies, including middle-of-night calls. 2 of 5 reviews explicitly praise fast emergency response.
Emergency and burst pipe repair
Estimate follow-up is unreliable—1 reviewer waited 2 weeks for an estimate after measurements were taken, then made 3+ follow-up calls with no response (even a rejection), forcing them to seek competitors.
What To Watch Out For
Estimate follow-up is unreliable—1 reviewer waited 2 weeks for an estimate after measurements were taken, then made 3+ follow-up calls with no response (even a rejection), forcing them to seek competitors.
No response to customer inquiries on planned work—reviewer was ignored after multiple attempts to confirm availability or get a status update, despite prior good service history.
Quality & Professionalism
Superior diagnostic and repair quality—4 of 5 reviews highlight skilled problem-solving and workmanship, including avoiding unnecessary expensive replacements.
Communication
Transparent communication during service visits—explains repair options and prioritizes cost-effective solutions rather than upselling.
Estimate follow-up is unreliable—1 reviewer waited 2 weeks for an estimate after measurements were taken, then made 3+ follow-up calls with no response (even a rejection), forcing them to seek competitors.
Customer reviews
Reviews from Google, Yelp & more
My go-to specialists that I trust 1000% for all of my regular maintenance - AND have always responded in past emergency services when I needed them. Just recently woke up with no heat - showed up lightning fast. THANK YOU!!!!
I’ve never had a superior experience with any work being done on my house. I am so extremely grateful for the quality of work that was performed. Sam likely saved us from having to replace our whole home steam radiator system ($$$$), and cleared up a set of *major* safety issues as well. He took the time to do a perfect job. I’m so impressed. They’ve won my business for life.
When we smelled what we thought was a gas, the Webster team came in the middle of the night. They are rock solid. Not only a great local company, but they are extremely knowledgable. They've fixed our sinks in our house, serviced our heater, air conditioning unit, sewer lines, water lines, etc. They're outstanding and I would never consider using another service provider. Bob Webster and his team take great care of their customers.
So when I first used Webster for radiant heat back in 2022 , they were great especially their one employees Odin. Informative reliable. Called them again recently they came over and did a service for me quick. Just call the few weeks ago to get a maintenance check before I turned on the heat and asked for a estimate to finish off the rest of my house with radiant heat waited 2 weeks didn't hear anything called she said "oh yeah I'll see if he'll write one up for you" called back three times and left messages and never heard back from them. My last message even said could you let me know either way if this is something you can't do. I understand certain trades are in high demand but it's really poor business that you can't even respond to somebody either with a written estimate after he took measurements or even with a response saying that we are busy and can't get to you for months and give me the option to go somewhere else which I already have done anyway pretty disappointed
These guys were great! I had a plumber come prior to them to fix my overflow which was stuck. The guy just said he couldn’t get it out. He didn’t even try. Webster plumber explained the possible scenarios to me and then worked on the overflow using the easiest solution and was thankfully successful. I was so grateful. The other approaches would’ve been very expensive. They were really nice, neat and wanted to clean up , but they really didn’t make any mess. Thank you Randy and Jay!! I highly recommend.
Business details
Service area
Based in Morristown. Serves 25 nearby cities within 20 miles:
Webster Plumbing & Heating