WB Plumbing
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Budget-Friendly
Based on review analysis
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No significant concerns in reviews
Trust Score: 88/100 · Based on 54 reviews
Our Verdict
#3 of 18 in Worcester, MA
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
No major caveats
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need high-quality work that holds up over time
Caution if: You need detailed walkthroughs and written estimates before work starts
Caution if: You need rock-bottom prices with zero flexibility on the quote
How they score across what matters
Based on 47 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 54 Reviews Tell Us
Emergency Response
Same-day and same-evening response, including a 2-hour arrival on a basement leak after 4 other plumbers didn't answer
Emergency and same-day calls
What To Watch Out For
Not enough data to identify weaknesses
Communication
Walks customers through fixes via text and won't overcharge
Customer reviews
Recent Google reviews
Excellent service! Bill is super responsive and knowledgeable- he repaired our boiler, water heater, and our toilet (and will definitely have more projects for him in the future). Highly recommend and the prices are very fair!
Billy arrived for the service call well prepared and immediately put me at ease while assessing and addressing the heating issue. The following morning I reached out about a concern with the flame on my gas stove, and he guided me step-by-step—literally holding my hand virtually through text until I had clear answers and the issue was fully resolved. His expertise, calm approach, and outstanding customer service truly set him apart. Highly recommended.
Bill has been my go to guy for a couple years now. Responsive , fair and honest.
Two scheduled days plumber was supposed to start the job. No call no text just a no show. A very unprofessional and unreliable plumber
Sump pump making grinding noise. Came and flipped a switch. Here for 5 minutes and charged $120. Pump is now dead
Had a pipe burst last week. Out of 6 plumbers he was the only one who responded last week. He responded within an hour or so. Finally got call backs from others and because I have a mobil home they wouldn't even come out to look. Bill came out that afternoon and diagnosed the issue. He said he could do it but couldn't get back until Tuesday. He stayed in touch and on Tuesday came and crawled under my place. Fixed the problem in about 30 minutes. He just dove right into it and got it done. No long drawn out sales pitch on knowledge. Just got the job done and gave me the part back that failed. I can see why he is booked up. I already handed out 2 of his business cards here to other mobilhome owners.
Our regular plumber was not available, and after countless calls to folks that do emergency services on the weekends, Bill was the only one that answered and was actually available immediately. Our garbage disposal was clogged by a caterer after hosting an event at our home, and we were unable to do any dishes because the clog was so backed up. Bill spent a couple of hours Saturday night into well passed 10pm, and needed to come back the next day with more parts, and stayed till about 430pm on Sunday draining, and replacing pipes. If it wasn’t for him, our home would still be a disaster today. We’re so thankful he was able to resolve the issue.
Let me start by saying I don't usually do reviews, but Bill is absolutely worth it. I needed help identifying leaks. I'm a new homeowner so the plumbing issues quickly made me feel overwhelmed and nervous. Bill spent time with me to show me some tricks and to teach me some basics, even basics outside of plumbing. He really helped me understand and made everything manageable and not overwhelming. He surpassed all expectations. He's incredibly knowledgeable, humble, and is dedicated to helping others the right way. I'm lucky to have him around if needed. I highly recommend him!
My water pressure at my house was having problems. I called the water district and they said it was probably the "pressure valve" and I would need a plumber. I asked if they could recommend someone. William answered his phone early in the morning and told me he could probably get to my house by the end of the day. I am really grateful that late in the afternoon, he made time to come to my house and fix the problem properly. He had to stay until after 6:30pm. I am really impressed and absolutely would recommend him. Sam Goldman.
I can’t recommend W.B. plumbing highly enough! I called him about a clogged sink and a burst pipe in my basement, and he showed up just an hour later. He was professional, thorough, and took the time to troubleshoot the issue while explaining my options and next steps in a clear and straightforward way. It was obvious he cared about getting the job done right rather than just rushing through it. If you’re looking for a knowledgeable and reliable plumber in Worcester County, W.B. Plumbing is the one to call!
After finding a leaking pipe in my basement I began the task of finding someone to repair it. After calling 4 plumbers, WB Plumbers answered the phone. I explained about the leak and within 2 hours he arrived,found the leak and got to the task of repairing it. He was great!! I will definitely call him again, first, if I need a plumber again. Would definitely recommend him to anyone asking if I know a good plumber.
I called Bill because my main water valve was leaking badly. He was here immediately, looked at it, went out for supplies, and had it done in an hour for a very competitive price. I had him back a week later to change out my entire sewer line; he had it done in a matter of a half a day and did beautiful work. Friendly, prompt, and does quality work. I will only call Bill for my future plumbing needs.
WB Plumbing replaced my mother's water tank. Bill was very professional and thorough, and he even replaced her Fire/CO alarm. I highly recommend Bill Brouillard and his company WB Plumbing. He is licensed and insured, and did an amazing job for my mother. I've already given his name to my family and friends, and will reach out to him for all plumbing needs going forward.
It is hard to find people to do small jobs, and even harder to find someone who you don't feel is trying to rip you off. He came on time and didn't try to do a lot of extra things that I didn't need. And gave me good advice for the future and will definitely be my plumber from this point forward. A highly recommended WB Plumbing!
We had a shower that was leaking and would not shut off on a Saturday afternoon. Spoke to Bill who came over quickly, diagnosed the problem, got the parts needed and completed the job in just over an hour. He did a fantastic job and at 1/2 the price we were quoted from the first plumber we called. Highly recommend!!
Business details
Service area
Based in Worcester. Serves 4 nearby cities within 20 miles:
WB Plumbing