Water Heater Genies
Plumber · Somerville, MA · Open 24 hours per Google listing
Our verdict
Excellent workmanship and same-day emergency response, but the Google listing appears to be routed through a call aggregator that causes no-shows and scheduling failures.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
3 of 5 reviews mention same-day or next-day service on water heater emergencies
Cited in 3 of the 5 reviews we analyzed.
High-quality workmanship with extended warranties; one reviewer received 5-year coverage versus 1-2 year industry standard
1 cited review
“5 year warranty for my system as opposed to 1 and 2 year”
Professional and communicative; multiple reviews praise politeness and willingness to explain system operation and maintenance
1 cited review
“5 year warranty for my system as opposed to 1 and 2 year”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Competitive pricing; reviewer obtained quotes from multiple plumbers and chose this company for best price
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Google Maps listing may have been sold to a call aggregator/data broker; the listed phone number routes to different companies and one routed company failed to show up for a scheduled appointment
“scheduled time with me and did not show up”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Looks like this business has been sold or something to a data broker. The phone number attached to the Google maps listing asks for your zip code when you call, and connects you with a different company each time. One such company scheduled time with me and did not show up. Save your time, don't bother with this listing anymore.”
Positive
“Marcus installed a combi boiler for me that does my hot water and heating for my house. His work came out very nice and my basement looks much better with the clean pipes. He was very professional and took his time to explain to me how my new system works and how to do basic yearly maintenance. giving me 5 year warranty for my system as opposed to 1 and 2 year from other companies I got a quote from. 10/10 for me”
“Marcus has been my plumber for 5 years. I own three different properties and hes done at least 10 water heaters for me since I started working with him. He’s saved me from sending tenants to hotels by going same day I had my water heater leaks. Great plumber for anyone in the Boston area.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 22 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Own Water Heater Genies?
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Find plumbers near you
Water Heater Geniesisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Somerville · Topsfield · Andover