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Wallace Plumbing

San Luis Obispo, CA
4.8(36 reviews)
RESPONSE

Fast Response

Reviewers confirm quick response

EMERGENCY

24/7 Verified

Confirmed by reviews

PRICING

Premium / Upsells

Membership programs detected in reviews

RED FLAGS

1 concern

upselling concerns

Trust Score: 0/100 · Based on 36 reviews

Top pickTop pick
4.8Google

Our Verdict

Strong Hire

#3 of 15 in San Luis Obispo, CA

Best for
  • Emergency and same-day calls
  • Budget-conscious homeowners
  • Complex installs and remodels
  • Water heater install/repair
  • Drain and sewer work
  • Bathroom and kitchen remodel plumbing
Avoid if

No major caveats

Hire if: You need a plumber who actually shows up when scheduled

Hire if: You need fast same-day or after-hours response

Caution if: You need rock-bottom prices with zero flexibility on the quote

Caution if: You need warranty-grade work on a complex or high-stakes install

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 36 Reviews Tell Us

Emergency Response

Emergency responsiveness: Multiple reviewers highlight same-day or next-day availability and quick diagnosis, with one customer receiving a Monday evening callback after a Monday afternoon emergency escalation.

Emergency and same-day calls

What To Watch Out For

1 review mentions membership programs or upselling

Upselling concerns

Quality & Professionalism

Repeat customer base: 2 of 5 reviews mention returning to Wallace Plumbing specifically because of prior excellent service, indicating strong follow-through and customer satisfaction.

Team professionalism and communication: Named team members (Mark, Jordan, Manny, Joshua) receive consistent praise for patience, cleanliness, responsiveness, and friendly demeanor across 4 of 5 reviews.

Communication

Emergency responsiveness: Multiple reviewers highlight same-day or next-day availability and quick diagnosis, with one customer receiving a Monday evening callback after a Monday afternoon emergency escalation.

Team professionalism and communication: Named team members (Mark, Jordan, Manny, Joshua) receive consistent praise for patience, cleanliness, responsiveness, and friendly demeanor across 4 of 5 reviews.

Pricing

Pricing transparency: 3 of 5 reviews explicitly praise budget adherence, with one major shower/tub project completed on time and on budget, and another noting 'reasonably priced' with no upsell pressure.

Fast ResponderClean & ProfessionalGood Communicator24/7 Verified by Reviews

Customer reviews

Reviews from Google, Yelp & more

A
Aloha Windsor

I was lucky to work with Manny, who was so patient and methodical; Joshua who made scheduling easy; and Mark (the owner) who knows it all and added in a few great jokes! What an excellent company! Scheduling and the repair job were easy and k dependable. These plumbers are have professional follow-through. I have now found forever plumbers that I can count on and trust.

S
Steve

I've dealt with Jordan and Wallace Plumbing a couple of times. He is smart, nice and sharp. Wallace also stands behind its work. Jordan quickly diagnosed an alarming sound coming from the pipe leading into my water softener and fixed, promptly. I would not call anyone else for my plumbing.

R
Rafa C

We needed to replace our old jacuzzi bathtub and shower and our plumber referred us to Wallace Plumbing. Mark Wallace, the owner showed up and gave us an estimated cost and time to complete the project -we elected to have a 34x60 walk-in shower insert; we agreed with it, we also agreed to paint the walls ourselves. They completed the job in five days, and we were very happy with the results. Mark job was very professional, clean, honest, and we loved that he stuck to the budget! We highly recommend him and his crew.

M
Mel F

I contacted Jordan on a Friday afternoon due to my plumbing being slow to drain and knew i had a blockage happening. I let him know it wasn't urgent but may need to be looked at pretty soon. He let me know he would be in contact with me the following week and had several large jobs scheduled but would be in contact so he could get it taken care of. On Monday afternoon my small blockage turned into a full on leak and i had several inches of water under my sink. Good thing i had a bucket under the sink but still had some water leak. I called and texted Jordan to let him know I definitely needed help since my small job looked like it would be a much bigger job. He called me Monday evening and apologized for not responding back sooner. I completely understood since he had already told me what he had going. On Tuesday he followed up with me and let me know when he should be coming by to fix my problem. Not only was he here on time but early and his coworker was awesome and friendly. These guys know their stuff I highly recommend them.

D
Dirk Cummings

Very nice and professional crew that worked quickly and cleanly. They were reasonably priced, were able to come out same day, and arrived within their time window (which was a very reasonable two hour window). UPDATE: I had Jordan and his crew out again to replace my water heater because of the great service they provided previously. Jordan is very responsive, easily reachable, and incredibly patient and understanding. I had a bunch of questions about upgrading to tankless and he gave reasonable advice without all the upsell. Working with Jordan is like working with that good friend you go to for advice. Wish I could give two five stars! Thanks Jordan and crew!

Business details

Phone
(805) 503-2865
Address
1204 2nd St, San Luis Obispo, CA 93402, USA
Hours
Open 24 hours

Service area

Based in San Luis Obispo. Serves 1 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
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Wallace Plumbing

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