Valley Plumbing Heating & Cooling
Plumber · Orem, UT · Open 24 hours per Google listing
Our verdict
Fourth Valley Plumbing branch; 86/100 five-star with same Yelp-driven pricing complaints. David Reyes specifically requested by repeat customer — tech-level work earns high marks.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
David Reyes specifically requested by a repeat customer after a first strong visit — same-day return job done equally well
1 cited review
“This is the 2nd time David Reyes has been to our house to perform repairs. We specifically requested him because he did so good the first time.”
Mitchell took before/after photos to document the work and sent findings to the customer for record
1 cited review
“He went as far as to take before and after pictures to document everything, and send me his findings.”
JT, Jay, and Austin replaced furnace and AC, discovered carbon monoxide leak during the job, and installed a new unit the next day
1 cited review
“in the process discovered that our furnace was leaking carbon monoxide. They immediately made our family's safety their top priority”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Same chain-wide management/pricing transparency complaints carried in Yelp reviews
Cited in 1 of the 100 reviews we analyzed.
Same $80 VIP membership and 1/3-higher-than-competitor estimate complaints repeat across this branch
“The estimate was 1/3 higher than what I ended up paying another company. I knew it was ridiculously high.”
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The good: courteous and clean personnel. Great communication. No charge for estimates. The bad: They sent 2 men when only 1 was needed. The estimate was 1/3 higher than what I ended up paying another company. I knew it was ridiculously high. They also tried to sell me a "VIP membership" for $80 to get a discount on future services. I found all of this to be off-putting, and sent them on their way.”
“Valley Plumbing charged us $900 a piece for 2 toilet installs at our condo. My wife signed the bill without looking closely. When she got home and saw the totals, she called the company and they said that's what they cost. But after a little research we found we could get those installs for half the price. We were also members of their annual service - you'd think we would have gotten a discount. There's too many …”
“I paid $900 for a $300 toilet! I needed two toilets replaced in our condo and it cost me over $2,000! I've never purchased a toilet and it was my fault for not doing my research on the cost of toilets. But, we've used this company a few other times and never thought their service/product costs were unreasonable. I even signed up for a year service contract which I never do. The technicians were friendly and …”
Positive
“Had Trayten come replace a hosebib for us. The one we had before was temporary, started to leak, and not anchored to the wall. He did an awesome job and was super friendly. We've used this company before and would use them again!”
“I cannot say enough good things about Valley Plumbing, Heating, and Cooling. JT, Jay, and Austin were absolutely amazing the whole time. They replaced our furnace and AC unit, and in the process discovered that our furnace was leaking carbon monoxide. They immediately made our family’s safety their top priority and worked quickly to make our home safe again. Without them, our family could have run the risk of being …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google five-star heavy; Yelp surfaces same pricing/management complaints as other Valley locations — chain-wide pattern.
Should you hire Valley Plumbing Heating & Cooling?
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Valley Plumbing Heating & Cooling?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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