Urquhart Plumbing Co. Inc,
Unknown
No response data yet
24/7 Verified
Confirmed by reviews
Budget-Friendly
Fair Pricing ✓
1 concern
Scope limitation or inconsistent follow through on complex jobs: company initially quoted 3 5k for concrete cutting work, then office staff cancelled the job and refused to help customer find alternative contractors
Trust Score: 0/100 · Based on 45 reviews
Our Verdict
#7 of 10 in Florence, SC
- Emergency and same-day calls
- Budget-conscious homeowners
- Water heater install/repair
No major caveats
Hire if: You need transparent, predictable pricing with no surprise fees
Hire if: You need high-quality work that holds up over time
Caution if: You need predictable, consistent service across every visit
Caution if: You need detailed walkthroughs and written estimates before work starts
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 45 Reviews Tell Us
Emergency Response
Emergency response time exceptional—one reviewer had full diagnosis and repair completed in 1 hour 7 minutes during weather emergency
Emergency and same-day calls
What To Watch Out For
Office staff communication issues: one reviewer described appointment coordinator as 'rude and unprofessional,' refused to help find contractor referrals, and ultimately cancelled a scheduled job citing inability (then inability-to-ability reversal creating confusion)
Scope limitation or inconsistent follow through on complex jobs: company initially quoted 3 5k for concrete cutting work, then office staff cancelled the job and refused to help customer find alternative contractors
Quality & Professionalism
4 of 5 reviews praise technician competence, diagnostic skills, and explanation of work; named technicians Scott, Justin, and Mitchell consistently mentioned as courteous and professional
Communication
Office staff communication issues: one reviewer described appointment coordinator as 'rude and unprofessional,' refused to help find contractor referrals, and ultimately cancelled a scheduled job citing inability (then inability-to-ability reversal creating confusion)
Pricing
Pricing fairness rated 93/100; multiple reviewers note competitive pricing and willingness to repair rather than replace unnecessarily
Customer reviews
Reviews from Google, Yelp & more
Oh my goodness! Urquhart Plumbing and their techs Justin and Mitchell are absolutely amazing! It has been crazy cold and raining and our water heater stopped working while we were out of town and our son was there with no hot water and poor thing was taking ice showers. They came out super fast. From my first call to repairs complete was an hour and 7 minutes! We unfortunately called a different company first that came out and refused to even try and diagnose the problem and wanted to charge us $2500 to replace it. Not Urquhart, Justin, and Mitchell. They found the problem quickly and repaired it for less than other companies charged to even come out to look at the problem. I can't say enough good things about this company, Justin, and Mitchell. If you are wondering if you should call them, the answer is, "YES!!!"
Excellent same day service. Customer service was great from scheduling with Brenda through installation by very competent installation team. Would highly recommend and will use again.
I highly recommend Urquhart for plumbing work! I called on a Monday morning and got four plumbing problems fixed by lunch! Scott came out to diagnose and fix all four issues!! He was courteous, professional, and was very helpful by answering all of my questions about the work! One of my problems was a leak from my 51 year old Delta shower faucet that I had been afraid to let anyone touch! On the opposite side of the shower is the mirror that covers the whole wall of the main bathroom!! Scott knew exactly what to do and fixed it without any issues!! (A huge relief!). He also corrected the two faucet handles on my sink that were improperly installed! He diagnosed and fixed my master bathroom toilet problem in five minutes! He also replaced the cracked flange and installed new parts to stop the leak at the base where it attaches to the floor. He was very efficient and I am very pleased with his work!! Thanks again Scott for your excellent work! You are the BOMB!!!
Like another review I saw on here, the woman in the office you have to go through to get appointments is rude and unprofessional. Got my first appointment fine. Had no problem with the two men who came and diagnosed my problem. My issue is a belly in my pipe that was overlaid by a concrete patio before we bought the property. Fine, we'll cut the patio in half and put a channel through the middle. Workers say no problem, we have a construction group in the company that can do it but will take 3-5k PROBABLY to do it. I'm good with that. Call back two weeks later to schedule and the woman first says ok, we'll schedule it, but i can't tell you when, someone will call you the day of. I let her know we'll be out of town at some point and really need to know when, but fine. She calls back 30 minutes later and says no, they can't do it, I need to get a contractor. I ask if she can help me find one. I'm new in town. Yes, by this point, I'm heated. She basically tells me it's my problem and she won't help me. Not can't, won't. So, like another review, I now have a diagnosis and a willingness to spend a blank-ton of money to fix it and this woman is going to cost this company money, because, once I get someone to break up the concrete, I dang sure will think twice before going back to them. Real shame because I really appreciated the two workers who actually did the work.
Love these guys - specifically Scott and Mitchell. They respond quickly, arrive when they say they will, and are *great* at diagnosing and explaining what's going on. They helped me understand the 'why' behind the problem with my 2 leaking toilets, so I feel confident that I won't encounter the same issues in the future. They stand behind their work and have fair prices. Really glad to have found the company and will use them for all my plumbing needs going forward.
Business details
Service area
Based in Florence. Serves 1 nearby cities within 20 miles:
Urquhart Plumbing Co. Inc,