Urban Plumbing Inc.
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
1 concern
upselling concerns
Trust Score: 0/100 · Based on 297 reviews
Our Verdict
#2 of 11 in lake-zurich-il
- Emergency and same-day calls
- Complex installs and remodels
- Sewer line repair and replacement
No major caveats
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need high-quality work that holds up over time
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 88 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 297 Reviews Tell Us
Emergency Response
fast_response cited 20 of 88 reviews; answered at 4am, dispatched within 2 hours for sewer backup emergency; pre-diagnoses via photos for accurate same-day quotes
Emergency and same-day calls
What To Watch Out For
Not enough data to identify weaknesses
1 review mentions membership programs or upselling
Upselling concerns
Customer reviews
Reviews from Google, Yelp & more
We had a gas leak outside of our house and the plumber did an excellent job fixing it. He is prompt, professional and knowledgeable. Everything was handled quickly and safely. We’re very satisfied with the service and highly recommend him.
“Excellent experience with Urban Plumbing from start to finish. The filter system installation was done professionally, neatly, and on time. The team was knowledgeable, answered all my questions, and the water quality improvement was immediate. Highly recommend!”
Nicolas and his team are very professional from my first contact to completion of the work. We needed a new valve for our humidifier water source, and a toilet re-set. They did really well. Another great part of their service was to pre-diagnose my problem, he asked for pictures so he could provide an accurate quote, which he did. I highly recommend Urban Plumbing for any plumbing project.
The last jobs they did for me were awful! Replacing the guts of an exterior water spigot that was dripping when turned on, only to have it dripping when it was turned off! They then came and replaced the exterior water spigot but it was dripping slowly when shut off. I was told this would stop over time. Fast forward three months and the PVC that was connected to my sump pump had come apart on the outside! Also installed by them, they noticed my exterior water spigot had filled with water and froze into a block! They blamed me for not turning off the shut off valve inside and called me a liar. I explained to them the front water spigot has never been shut off either and never had any issues! I turned it on a week ago full blast and now it just drips water! The reason this happened is because the faucet NEVER STOPPED dripping the entire time!!! Terrible owner and service!
Very bad attitude. I put a request on yelp. This plumber sent me a message to reach him at the given number to discuss the project. When I did call on the given number, he disconnected me .
I recently purchased a new property and was skeptical about the current flood control system. I called a few local contractors but to no avail on my questions . I called Urban plumbing inc , and spoke to Nick directly. His availability and location near my home was favorable. After a house call assessment on my current system , I agreed it needed a full update. Nick was able to install a complete new system with WiFi notifications. Now I have peace of mind, especially with spring showers. The price was very fair and he explained the entire system. He also performed real time testing with notifications on my cellular phone. I highly recommend this company. Very professional and respectful of your property. Thank you Urban Plumbing inc. If you want fair pricing, reliability, and professional service do not hesitate to hire Urban Plumbing inc.
Urban Plumbing Inc. did an excellent job installing the complete water and sewer system, as well as connecting the water heating boiler for my beauty salon. Their team was professional, knowledgeable, and reliable from start to finish — I didn’t experience a single problem with their work. What really stood out to me is that they understand the specific requirements and specifications for businesses like beauty salons. They gave me the right advice throughout the process, which made everything much easier. I highly recommend Urban Plumbing Inc. to anyone planning to build or renovate a salon or a similar type of business. You’ll be in good hands with them!
We had a plumbing emergency in the middle of the night — our sewer was backing up and we didn't know what to do. We called Urban Plumbing Inc. around 4 a.m., and to our surprise, they answered right away! Their technician, Nick, arrived at our house by 6 a.m. and got everything under control quickly and professionally. Nick was polite, knowledgeable, and explained everything clearly. We're so thankful for their fast response and great service during such a stressful situation. Highly recommend Urban Plumbing Inc. for any plumbing emergencies — they truly go above and beyond!
I had an excellent experience with Urban Plumbing Inc.! They completed plumbing work in my basement, and everything was done at the highest level. The team was professional, punctual, and very detail-oriented. They explained everything clearly, worked efficiently, and kept the workspace clean throughout the process. The quality of work exceeded my expectations — everything functions perfectly, and you can tell they truly care about doing the job right. I highly recommend Urban Plumbing Inc. to anyone looking for reliable and skilled plumbers. Thank you for the great work!
We recently had our main sewer line cleaned out, both on the street and behind our house. The crew addressed a significant accumulation of debris and tree roots inside our 6-inch clay main sewer line, thoroughly removing scale, clogs, and root buildup. They responded extremely quickly and conducted themselves with great professionalism from start to finish. We also found their pricing to be very competitive, with several convenient payment methods available. Overall, we are extremely pleased with the service and highly recommend them for sewer maintenance and cleaning.
Urban Plumbing has been an absolutely reliable partner for us, and I can't recommend them highly enough. We've worked with them on multiple occasions, from small fixes to new construction projects, and every single time they've been exceptional. They take care of absolutely everything: rough-ins, installing fixtures, redoing or moving lines—you name it, they’re the experts. They handled our RPZ valve seamlessly. In short, every time we've needed them, they’ve been there with the same punctual, top-notch service. Definitely a go-to contractor to keep in your contacts!
Mykola was fantastic. I could not recommend him enough. He came in, got an understanding of the job and began working. No hassling, no upselling of other services that appear “needed” in your home. He came in to install a new bathroom vanity, which required cutting drywall open and moving pipes to accommodate the new vanity setup. He did it in 2 hours and charged an extremely fair price. I received 3 other quotes from plumbers that are also licensed/insured and they were significantly higher. Mykola was very fair and very quick - all things you want in a plumber.
We needed to have our old galvanized pipes replaced throughout the house with copper. We got a few quotes from local plumbers. Bigger named companies. I researched area family owned ones and found Urban Plumbing, Inc. I read and loved their reviews. Nicholas gave us the estimate which was more than fair. We were scheduled in less than a week and his crew has competed the job earlier than we were told. Outstanding crew! Open, honest, professional company that I recommend highly! Thank you guys for such a wonderful job!
Outstanding service! I needed the water shut-off valves & bathroom faucet replaced in my condo, and Urban Plumbing exceeded my expectations. The work was completed quickly and professionally. My association requested to have their name added to the certificate of insurance, and Urban Plumbing handled it promptly with no hassle. Everything went smoothly from start to finish — they arrived right on time and delivered top-notch service. I highly recommend Urban Plumbing for any of your plumbing needs!
Nick was wonderful to work with from the moment I spoke to him until completion of my tankless water heater. My old water heater was leaking on Friday night and I called urban plumbing and spoke to nick. He came out the next day and originally we were told a week for install but since we had to shut off all water Nick was able to squeeze me in on Monday for install. Everyone was professional and even cleaned the floor before leaving The price was exactly as quoted. Wish I could give 10 stars
Business details
Service area
Based in Lake Zurich. Serves 38 nearby cities within 20 miles:
Urban Plumbing Inc.