Upshaw Plumbing
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
1 concern
upselling concerns
Trust Score: 0/100 · Based on 341 reviews
Our Verdict
#4 of 8 in Johns Creek, GA
- Emergency and same-day calls
- Complex installs and remodels
- Water heater install/repair
No major caveats
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need high-quality work that holds up over time
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need guaranteed sub-hour response for true emergencies
How they score across what matters
Based on 92 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 341 Reviews Tell Us
Emergency Response
Burst pipe during snowstorm resolved quickly with thorough cleanup — tech Jeremy singled out as 'phenomenal' (0BWO4F4TGk8npOTfYLPg); repeat 8-year customer cites every job going well (100TQ7WH5hadnHXk1j7I).
Emergency and same-day calls
What To Watch Out For
Not enough data to identify weaknesses
1 review mentions membership programs or upselling
Upselling concerns
Quality & Professionalism
Burst pipe during snowstorm resolved quickly with thorough cleanup — tech Jeremy singled out as 'phenomenal' (0BWO4F4TGk8npOTfYLPg); repeat 8-year customer cites every job going well (100TQ7WH5hadnHXk1j7I).
Communication
themeCounts.workmanship=15 in 92 reviews; whole-house filtration system installed correctly with ongoing status updates during a delay (FroF18HeJlJ8UvM6QxME).
Customer reviews
Reviews from Google, Yelp & more
This was wonderful! I called and got immediate help. I would not hesitate to use Upshaw Plumbing again. Brent is honest and does excellent work. This is our 4th time we used them and it’s always gone well.
Upshaw Plumbing did a great job installing a whole-house water filtration system for us. The quality of their work was excellent, and everything was installed properly and professionally. There was a delay with the installation, but they stayed in touch the entire time and kept us updated regularly, which we really appreciated. Overall, a positive experience and I would recommend them for plumbing and water filtration work.
Amazing service! Jeremey was a great help to us when we had a pipe burst during the most recent snowstorm. He made it out to us very quickly and was super thorough and professional. He had us back up and running quickly. I would highly recommend using Upshaw for any of your plumbing needs and ask for Jeremy, he was phenomenal.
If you have ever experienced the sudden burst of a hot water heater or discovered the slow leak with water creeping toward your Christmas ornaments in the basement…on a Sunday night…of a holiday weekend.. then you understand the panic that set in at our home! The ease of scheduling an appointment online was much appreciated, but what set Upshaw Plumbing above the rest was the personalized care with someone actually answering our call the next morning when we verified our appointment was received, and understanding the need to have the repair done ASAP as water to the entire house was shut off. Jax and Jeremy were dispatched and arrived two hours EARLY, assessed the situation and immediately got to work. On top of taking out the old water heater, we took their suggestion and installed a shut off valve in the basement at the water heater, and installed a new pressure reducing valve and a shut off there as well. We were up and running within a few hours and would not hesitate to call Upshaw Plumbing again. In fact, we are consulting with them for some upgrades and remodeling soon! On top of the quick, professional service, Upshaw Plumbing offers a 10% Teacher Discount, which is always much appreciated. If you need plumbing services, don’t hesitate to give Upshaw Plumbing a call. In this day and age, it can be daunting to wonder if the company you’re hiring to come into your home are trustworthy and know what they are doing, rest assured when you call Upshaw, a locally owned and operated business, that they’ll do the work right and won’t leave until it is.
As a Design-Build Designer working on high-end residential renovations, I rely heavily on trade partners who consistently deliver quality, professionalism, and reliability—and Upshaw Plumbing has proven to be exactly that. They have taken exceptional care of many of my clients across a range of kitchen and bathroom projects. From rough-in to final trim, their team demonstrates a strong understanding of both technical execution and the importance of clean, precise finishes that align with the overall design intent. What sets Upshaw Plumbing apart is their responsiveness, attention to detail, and ability to collaborate seamlessly within a design-build environment. They communicate clearly, stay on schedule, and proactively address issues before they become problems—something that is critical when managing complex renovations. My clients consistently give positive feedback about their professionalism on-site, and I have full confidence recommending Upshaw Plumbing for both standard and high-end projects. They are a trusted partner in delivering successful, well-executed renovations.
From start to finish the Upshaw team was very professional and responsive. Clay was able to identify the problem (leak of the house main just outside the house) and repaired it in just a couple hours. He was very conscientious and took the opportunity to pre-repair a future fault (plastic connector further up the line where metal should have been) since he was already making a repair there. I am confident the job was done such that I won't be having any further issues with this water line.
My plumbing lines were not installed properly 20 years ago and we had ongoing issues with clogs and backups. Jeremy and Jax arrived on time and diagnosed the problems and made the necessary repairs. They were very polite, competent and professional in their work and cleaned up more than expected. I would highly recommend Upshaw Plumbing in the future. The price charged, for the amount of work done, was more than fair. I don't give 5 star reviews unless they are earned.
The absolute best service I have ever had! Clay repaired my kitchen drain which was caused by a clogged garbage disposal and water line. It turned into a much bigger job than I anticipated but Upshaw Plumbing met every challenge and made the repair in a timely manner leaving my kitchen in pristine condition and me with flowing water! I cannot give a better recommendation to anyone in need of plumbing services.
Trustworthy Company. Clay is amazing, always in time, excellent at his job, very knowledgeable, great service, providing an excellent job all the time, he pays attention to our needs and he did care about the cleaning of my house he respectfully took his shoes off without me saying anything. That shows you the respect that he has for your house. I will always use them all the time. Excellent Service 5 STARS
I work in the building industry and understand the importance of having a reliable and knowledgeable plumber. Todd and his team at Upshaw have been that contact for 20-plus years. They go above and beyond every single time to get the job done efficiently and professionally. I call them for all of my personal needs plumbing needs and I am always confident when I recommend them to my clients.
Jeremy Horner and the team at Upshaw Plumbing have provided excellent service over the past week. We had several issues that needed troubleshooting across a couple of properties in the Atlanta area and they provided prompt, excellent service in getting the concerns fully resolved. I would highly recommend them, and am glad to have found a dependable service so close to home.
Upshaw Plumbing was the first to respond back to me regarding my need for a plumber asap. I chose to go with them & I’m glad I did. Clay gave me 3 quotes which he went over in detail. I was happy that the first option worked & both issues were resolved. I am one happy customer and will definitely use Upshaw Plumbing for all of my future plumbing needs.
Just started new with Upshaw Plumbing in Sterling on the Lake. Richard conducted a hot water heater flush and inspected my set up. Explained everything and followed up with me. All professional from start to finish. Briana in the office was very helpful also she helped me get set up with a maintenance membership program. Dan Thompson
Best plumbing experience I have had in recent memory. Jax and Jeremy showed up on time and explained all my options before they did any work and were very thorough not only in the work but in cleaning up after. The price wasn't insanely high and I learned a few things watching them work. I will definitely use Upshaw again
I had a hot water tank go bad so I contacted them at 7:30am. They installed a new tank and had me up and running in just three hours. Brent and the team were incredible. So professional, clean and fast that I bought their service plan. These are the people that I want in charge of my plumbing.
Business details
Service area
Based in Johns Creek. Serves 9 nearby cities within 20 miles:
Upshaw Plumbing