Triple Crown Plumbing

Miguel and his training were exceptionally polite, professional, and experienced. I will use them when I am ready to replace the pipes underneath my house and one of the best plumbers I’ve had so far.

The first time I called Triple Crown/DNA Plumbing for an emergency on a Sunday, Dylan got there right away and had it fixed less than an hour after I called. The second time was a scheduled installation, and Miguel showed up right on time and again was done in an hour. Both times the prices were reasonable, they left zero mess, and the work quality was excellent. Recommend 100%.

These guys came out to replace my water heater that busted during the freeze. I talked to Bobby on the phone and he got someone out for emergency service within an hour of when I called!! The guys were knowledgeable about each type of water heater and helped me understand which would be the best for my home. They even gave me an 8 year warranty hot water heater for the price of a 6 year water heater!! I will use their services for everything going forward, great job guys you earned a lifelong customer right here! I recommend this company to everyone needing any type of plumbing service.

Triple Crown was available relatively quickly to respond to a minor toilet leak issue in north Dallas. They said they could rebuild the toilet, but quoted me a price more expensive than a new toilet. I asked about installing a new toilet; they said I would have to get it and bring it back as they didn't provide that service. The quote for a new toilet install was $295.00. I headed for Home Depot, and they called to say the water turn off was not working properly and it would be an extra $125.00. They got the toilet installed, but after they left I noticed when they installed the water turn off they didn't put a flange onto the pipe to cover the interface where the pipe comes out of the wall. They just left the open hole with the pipe coming out. For $445 to drop the toilet on the hole and connect the water line, and leave the sloppy looking pipe hole, the price was extremely high. When I called them they tried to tell me that was normal. The service provided was not workmanlike. I do not recommend these plumbers.

Very unprofessional and dishonest. I got charged 325.00$ for unclogging and video inspect ( listed in my invoice). But when i asked for the result of camera service to know exactly situation of my pipe. They answered that it was ALL BLACK???. My house was 1983. However, as we can seen on HGTV, there was a lot of older houses but plumbers still possible to inspect the pipe through camera. They suggested me to replace my WHOLE drainage system with over 33.000$ service. I asked them that I need to know the exactly situation of my pipe before fixing or replacing anything, if it was broken, at least i need to know what part was damaged. They asked me have to set up another appointment to do the camera service AGAIN and have to pay additional 199.00$. I won't pay twice for the same service. I also afraid that i will get the same result for the camera service which is "All Black". This raised a question that did the plumbers really did what they charged me at the first time ( unclogging and service camera). Stay away from them.

These guys are crooks, stay away. I had a blockage in a rental property and asked Triple Crown Plumbing to inspect and to clear it. I was out of town and they were aware of the fact that I had a tenant there without working plumbing and that I was in a bad situation that needed to be fixed ASAP. After arriving, they called and told me they were unable to clear the blockage and that most likely I had a collapsed main drain line, but it was late in the day (close to 5pm) and they could not inspect via camera until the next day. The next morning I received a call from Asa who told me that after video inspection, there was mud and debris in the drain indicative of a collapse, and he quoted me nearly $6,000 to tunnel in from the rear to replace that section of pipe. I decided to have another plumbing company come in for a second opinion, and they discovered that there was in fact a blockage and were able to clear it. They also ran a camera down the line and confirmed there was no drain damage and that it was completely sound. I spoke with Asa afterwards, and made him aware of the fact that there was no drain damage, and that one of his competitors was able to complete the job for me. My offer to him was that if he wanted to make it right, he could refund the fee I paid them for work they were not competent enough to complete in the first place. I never heard from Asa again. So, after Triple Crown Plumbing tried to steal $6,000 from me, they then had to audacity to not even refund the $250 blockage clearing fee that I paid them, when they did not even clear the blockage they were paid to clear. I have no doubt that Triple Crown Plumbing attempted to take advantage of my situation, and lied to me in order to make a few thousand extra bucks which is pretty despicable. Avoid this company at all costs.

Update: Changed from 1 to 3 stars because company management reached out to make things right. It sounds like that employee was terminated and they are refunding me a good portion of money for the work that was done. See below for the full story... Got referred to Triple Crown Plumbing by Atmos Energy for a gas leak that needed to be fixed. They sent out some folks from DNA plumbing (owned and operated together) who fixed the leak but then told me there were additional leaks in my gas line underground AND up in my attic that would cost more to fix. A 3 day artic front was coming on Sunday, and this was Friday late afternoon so I was freaking out, but wanted to get a second opinion. I was able to get the gas line checked on Saturday and there was NO additional LEAK. Summary: Plumber was lying and trying to take advantage of me in a vulnerable situation to make more money. I would now consider using this company again in the future because management seems to care about trying to hire and keep only good employees, and work at treating their customers right. Traumatic experience = 1 star; management making things right = 5 stars; average = 3 stars.

These people not only are CROOKS but also DISHONEST and you should never hire them but must spread the word around. The authorities should pull their license out. No one deserves the treatment we got. I hired them on 8/7/18 to fix a leak in the outer parameter of my house. They said they fixed it and within an hour it got busted again due to lack of glue in the appropriate area; however they had plenty of glue all over outside the same pipe that had the issue which they should have replaced (see pictures attached). Tried to talk to them and I was told there was no guaranty on their work whatsoever. I left messages for the owner and anyone I could talk to so maybe I’ll have a resolution to my problem…NO ONE CARED TO CALL. This company took the check ($875.29) cashed it immediately and did not care to do anything to fix the issue. No invoice was written or provided for their work. We asked another company to fix the problem and this is what they wrote on their invoice and I quote "Replace fittings that were not glued properly at customers water shut off " Also gave us a one year guaranty on their work. Further they were cheaper by $200.

We did business with Triple Crown Plumbing and multiple jobs were completed. The final payment did not reflect the original quote. Lack of transparency is essential for the commitment of excellence and has yet to be reflected with such company. Highly recommend reading the 1-star reviews as we experience firsthand. Whether you are an excavation company or a homeowner in search of their services I would like to emphasize this is not a company you would like to do business. Hicimos negocios con Triple Crown Plumbing y se completarón varios trabajos. El pago final no reflejó la cotización original. La falta de transparencia es fundamental para el compromiso de excelencia y aún no se ha reflejado en dicha empresa. Recomiendo encarecidamente leer las reseñas de 1 estrella, ya que las experimentamos de primera mano. Si usted es una empresa de excavación o propietario de una vivienda en busca de sus servicios. Me gustaría enfatizar que está no es una empresa con la que le gustaría hacer negocios.

After a service call, Coserv determined that the consumer side pipes off of the gas meter were leaking gas. Called Triple Crown plumbing based off Google reviews. They were able to fit me in the same morning. Received txt message notifications regarding on time arrival and service status. Richard Garcia, head tech, and Troy explained up front initial costs of preliminary work needed to be done and possible scenarios for advance situations. Walked me through what they were going to do, showed the work completed, and offered to come back to follow-up if gas company did not test and turn on gas to all appliances. Finished all work in a short window of time. Had City Permit Inspection scheduled immediately. Overall, top notch service, professional technicians, highly communicative, and transparent business practices. Happy with the service performed and impressed with their professionalism.

Our hot water heater quit working. I called Triple Crown Plumbing on SUNDAY and they answered the phone and set up an appointment to come out first thing Monday morning to look at the hot water heater. Cody came out and he was very professional and gave us detailed information on what the problem was as well as what the cost would be upfront. He also thought there might be a leak. However, he said we can watch and see if the hot water heater has any additional problems. He did not try and sell us a new unit. Most other companies would have tried to do that. He even gave us an estimate on a new unit. We will absolutely call them back and will be purchasing our new hot water heater from Triple Crown Plumbing. I hope this post helps anyone looking for a reliable plumber.

We had a emergency after 5pm, Triple Crown answered my call, listened to my emergency; and told me they would send a plumber before 7pm. I received a text that my plumber would arrive shortly. Even though our problem required specific parts they didn't have on the truck; and it was running late; I figured they would try to upsell me and do a major repair. NO these guys came up with a plan, and one drove to the local Home depot. With no luck, they contacted me, told me the situation; and promised they would arrive early next morning. They arrived that next morning, no additional costs, did more then I asked for, and left me feeling satisfied that the repair was solid and complete. I will defiantly recommend this company to all.

I had a tub/shower faucet that would not turn off. I called another emergency plumber (after regular business hours) and they couldn’t get to me that evening. I called DNA Plumbing/Triple Crown Plumbing and they were able to send Alex and Ryan over right away. Alex and Ryan listened to my explanation, assured me they would fix my faucet, and had it repaired quickly! They were friendly and courteous! I also will add that their prices were highly competitive when compared to the estimate I received from the first plumber I contacted. I highly recommend Triple Crown Plumbing and specifically Alex and Ryan.

Triple Crown plumbing has top notch service with expert plumbers you can trust. We recently had to get all new gas lines replaced in our home and I am confident that Tripe Crown did the job right. The crew on the job was always on time, respectful and informative each step of the way. It’s quiet obvious there is good leadership in this company. From talking with their administrative staff over the phone or one on one with the owner. All very cordial and I always felt they cared about my satisfaction. I give Triple Crown a high recommendation for any of your plumbing needs.

Hey guys…wanted to let you know that this has been a great experience. Customer Service was great… Technology exceeded expectation with e mails and texts to confirm your visits and tech arrival time… Quality of service was “OUTSTaNDING” Richard Garcia, aka Uncle Richie was awesome , informative and was like having a family member help you on the project. My 3 year old grandson liked him so much he kept saying "Hi" to him every time he we in and out of the house. Great customer experience!! I’ll use you guys again when I’m ready to go Tankless!!! Thanks again!!!