Toro Plumbing and Mechanical, LLC
Plumber · West Orange, NJ
Our verdict
Joe's crew delivers meticulous workmanship and no-pressure service, but one catastrophic warranty dispute and service-area refusal raises serious concerns about follow-through when problems arise.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
4 of 5 reviewers praise thorough, professional workmanship and attention to detail
2 cited reviews
“thorough, tidy, gave helpful tips on system management and care”
“quickly diagnosed the source of our persistent drain clogs”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Multiple reviewers highlight Joe's professionalism, prompt communication, and customer-first approach without upsell pressure
1 cited review
“thorough, tidy, gave helpful tips on system management and care”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Quick diagnosis and efficient problem-solving documented in emergency drain situation
1 cited review
“quickly diagnosed the source of our persistent drain clogs”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One severe dispute involving warranty abandonment and poor emergency responsiveness on a high-dollar job ($13,000+) when customer needed heat in freezing conditions; owner allegedly unhelpful during follow-up calls
Cited in 1 of the 5 reviews we analyzed.
Red flag
Service area restrictions may exclude you despite prior work; verify coverage before major installations
Cited in 1 of the 5 reviews we analyzed.
One reviewer paid $13,000+ for tankless boiler installation; unit failed within a month during emergency (14° cold night) and company refused warranty service citing 'not in service area', forcing customer to pay again for alternative service
Cited in 1 of the 5 reviews we analyzed.
Company allegedly suggested customer use unlicensed previous employee for warranty work, which would void the manufacturer warranty
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“These people are the worst. Don’t waste your money. They’re just bad people, all of them. I paid over $13,000 for a new tankless boiler. They came, they installed it, and I wrote them a check for over $13,000. Less than a month later, when it was a very cold night—14° to be exact—the unit went down. We had no hot water and no heat. I called the company several times. They couldn’t get out to me until the next week, …”
Positive
“The Toro team is great! They quickly diagnosed the source of our persistent drain clogs, came up with a quick proposal to fix it, and got the job done. Very efficient and professional.”
“Joe and his crew were consummate professionals and clearly know their craft up and down. He called me the day before to introduce himself and confirm the visit, arrived promptly, and explained the jetting of our boiler system clearly. He started with pointing out and testing the safety features of our boiler (always reassuring!) and agreed to provide an itemized list of future work he suggested if and when we decide …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 92 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2026.
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Find plumbers near you
Toro Plumbing and Mechanical, LLCisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: West Orange · Livingston · Colonia · Morristown