Torch Plumbing, Heating, and Cooling
Plumber · Jenks, OK · Open 24 hours per Google listing
Our verdict
Gets to burst pipes fast (even Sunday emergencies) and explains everything clearly, but consistency varies by technician and pricing edges toward the premium end.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #5 of 15 plumbers we've reviewed in Jenks, OK · compare all →
Our opinion, based on the 87 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Same-day or next-day emergency response, including weekends—one customer's frozen pipe on Monday after winter storm was fixed promptly to prevent burst damage
1 cited review
“Able to send someone out that night. Very friendly and helpful.”
Cited in 3 of the 87 reviews we analyzed — 2 cited reviews not excerpted here.
Consistent pattern of thorough explanation and transparency—8 reviews specifically mention technicians explaining work, checking in, or avoiding upselling
1 cited review
“On time. Took his time to explain everything to me.”
Cited in 7 of the 87 reviews we analyzed — 6 cited reviews not excerpted here.
Phone responsiveness noted as immediate—one long-term customer reports 'never called Torch and got an answering machine' with same-day callbacks typical
Cited in 1 of the 87 reviews we analyzed.
Loyalty program value—annual maintenance plans offer documented discounts and efficiency checks
1 cited review
“Continued yearly service for efficiency and increased discount.”
Cited in 2 of the 87 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Pricing described as 'reasonable' and 'not as much as feared' but one customer explicitly avoided weekend rates by waiting for weekday service, suggesting emergency/weekend premiums apply
Cited in 1 of the 87 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 87 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I don't typically write negative reviews, but hopefully, this will help the next person. Our furnace quit working, so I called Torch based on the number of positive reviews here. The tech came out and was polite and identified the problem correctly. The quote to replace the blower motor seemed way too high ($1,400) and it would be a couple of days before they could get it. I called a smaller, lesser-known heat and …”
“I had one wire replaced and was charged over $400. The unit was not cleaned or anything and he was charging an additional $600 to replace a disconnect! It took about 1/2 hour plus the assessment time! He totally took advantage of my situation! It was very disappointing! I will not recommend this company.”
Positive
“We've used them before. They installed our water heater. Excellent job. These guys today came and fixed a problem with it. Excellent job again. Two thumbs up.”
“We had Torch come out and replace a shower valve assembly for one of our projects. They did a fabulous job. I’m a general contractor and they worked with me no problem. Trey was super friendly and professional, his work was done very quickly and properly. We will definitely use them again and I refer them to everyone!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Should you hire Torch Plumbing, Heating, and Cooling?
Best for
- Emergency and same-day calls
Hire if
- You need a plumber who actually shows up when scheduled
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Torch Plumbing, Heating, and Cooling?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Jenks