Top Plumber in Keller Co
Fast Response
Reviewers confirm quick response
Not Verified
No emergency data in reviews
Mid-Range
Based on review analysis
1 concern
1 review questions whether the business is real at all, citing an AI answering machine that looped repeatedly without connecting to a human: 'I'm confident this isn't even a real company'
Trust Score: 0/100 · Based on 27 reviews
Our Verdict
#13 of 13 in Keller, TX
Hire if: You need transparent, predictable pricing with no surprise fees
Hire if: You need high-quality work that holds up over time
Caution if: You need detailed walkthroughs and written estimates before work starts
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 37 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 27 Reviews Tell Us
Emergency Response
fast_response cited in 7 of 37 reviews; prompt estimate provided for water filtration system without hesitation per 1 review
Sump pump service cited in 3 reviews with specific praise: 'Prompt and expert sump pump fix—saved us from a wet basement!'
What To Watch Out For
reviewConsistency=0.702 and 3 of 37 reviews are 1-star; one 1-star review describes AI answering loop that cycled 4+ times without connecting to a live person
1 review questions whether the business is real at all, citing an AI answering machine that looped repeatedly without connecting to a human: 'I'm confident this isn't even a real company'
Quality & Professionalism
Sump pump service cited in 3 reviews with specific praise: 'Prompt and expert sump pump fix—saved us from a wet basement!'
Communication
reviewConsistency=0.702 and 3 of 37 reviews are 1-star; one 1-star review describes AI answering loop that cycled 4+ times without connecting to a live person
Customer reviews
Reviews from Google, Yelp & more
A plumbing issue was resolved without delay. The plumber worked neatly and made sure the leak was completely gone.
From start to finish, the plumber was efficient and professional, completing the water tank installation seamlessly.
Prompt and expert sump pump fix—saved us from a wet basement!
I’m confident this isn’t even a real company. Called for a service, gave all my info to their AI answering machine. It said one second to check availability and send someone, then transferred me back to herself to start the process over. This happened 4 times. After saying “let me transfer you to a live rep” it happened again. Save your time
Came because of the reviews and totally regret it. Very overrated. Place looked nice but that’s about it. Service was slow and staff wasn’t friendly.
I purchased my property last year around this time, and from my first contact with Lucky's for backflow testing until now has been great! They are accommodating and scheduling with them is a breeze. Not only do they thoroughly communicate with their customers via email, text and/or phone call, your preference, they have great customer service as well. I was able to greet my technicians today and they were both very informative and offered solutions to properly winterize my unit and supplied me with additional business information and savings on possible future plumbing and backflow needs, which I appreciate. The other things is that they are on their game! Not only was the service quick and easy, they sent a reminder with a picture of the technician which is a great safety precaution. By the time I came back outside, they already had the paperwork filed/sent to the city and even emailed me a copy before they even left my property. Now if that isn't service, I don't know a thing! Thanks Lucky's BPS, your service does not go unnoticed!
When water started pooling around the bathroom floor, my first thought was panic. Luckily, I called this talented plumber who arrived in just under an hour. They quickly assessed the situation with a friendly demeanor and efficient work style. The leak was fixed swiftly, leaving no mess behind. I truly appreciate their professionalism and expertise. The peace of mind knowing everything is back to normal is priceless.
Having a reliable plumber is a lifesaver, especially when your water heater acts up unexpectedly. Within 45 minutes of my call, a friendly technician arrived and efficiently diagnosed the problem. The repair was quick, and he explained everything clearly. Now, I have hot water again, and peace of mind knowing I can count on them for future needs.
After discovering a troubling issue with our sewer line we reached out for professional help The plumber arrived promptly assessed the situation and fixed it efficiently within an hour Their expertise and friendly demeanor made an unpleasant situation manageable Highly recommend
A sudden drip from my kitchen faucet led me to call a plumber, and I couldn't be happier with the result. He arrived promptly, worked efficiently, and left my kitchen spotless. The new faucet works flawlessly, and his friendly demeanor was a bonus. Highly recommend!
I've used Lucky's twice and the owner, Phillip, always treats me like family and sends help right away if needed. Both times we were serviced by Shaun Alexander who is fantastic, and always friendly. We highly recommend Lucky's for your plumbing needs!
5 stars due to prompt estimate ! I needed an estimate for water filtration system and they didn't hesitate to come out and let me know my options. Whenever I do decide to install I know exactly who to call. Thanks !
Lucky's Backflow and plumbing is the BEST plumbing company we have ever used. They are professional and very knowledgeable. We had a pipe burst and they came out at 8:30pm to repair our pipe. Highly recommended!!
After a stressful morning with a backed-up sewer, the efficient plumber arrived 50 minutes later. His expertise and friendly demeanor turned a nightmare into a smoothly flowing solution. Highly recommend!
Having water issues outside can be frustrating, but the swift and expert repair done here was impressive. The plumber efficiently resolved the problem, and everything's working smoothly now.
Business details
Service area
Based in Keller. Serves 16 nearby cities within 20 miles:
Top Plumber in Keller Co