Tom Falk Plumbing & Heating
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Based on review analysis
1 concern
Pricing fairness dimension scores 0/100 with no supporting review evidence—pricing data is completely absent from all 5 reviews, preventing fair cost assessment
Trust Score: 0/100 · Based on 45 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 45 Reviews Tell Us
Emergency Response
Emergency and same-day calls
What To Watch Out For
Not enough data to identify weaknesses; all 5 reviews are 5-star with no pricing, billing, or service complaints mentioned
Pricing fairness dimension scores 0/100 with no supporting review evidence—pricing data is completely absent from all 5 reviews, preventing fair cost assessment
Quality & Professionalism
All 5 reviews (100%) praise professionalism, courtesy, and clean work practices
Clear communication; multiple reviews explicitly mention thorough explanation of work and feedback in understandable terms
Communication
Exceptional responsiveness to emergencies—responds to after-hours calls by next morning and completes same-day service
Clear communication; multiple reviews explicitly mention thorough explanation of work and feedback in understandable terms
Pricing
Not enough data to identify weaknesses; all 5 reviews are 5-star with no pricing, billing, or service complaints mentioned
Customer reviews
Reviews from Google, Yelp & more
Tom Falk plumbing has helped us for over 20 years. Their response to calls is very prompt, and needed work is explained and then done efficiently. Recently Jeff proactively replaced our very old main water shut off valves. A few years ago they solved a complicated problem with a century-old bathroom drain pipe. Work areas are carefully cleaned when they're finished. Highly recommended.
Fantastic company! They have done plumbing repairs and have installed a new HVAC system in my house. They listened attentively to my concerns and answered with feedback and suggestions in a way that I understood the whole process.
Jim and Jeff from Tom Falk Plumbing and Heating did an excellent job of installing a new HVAC system and a tankless water heating system in my home. They were professional and courteous and left my home as clean as when they started the installation. I can highly recommend this company to service your HVAC and plumbing needs.
Had an intermittent issue with our furnace. Left a message late Sunday. Prompt and clear communications from Trevor on Monday morning. By midday, Jim had serviced us, found and fixed the problem. That's what I call excellent service. Thank you!
Diagnostics on water pressure issues. Was determined to be water softener as the problem. The softener was replaced promptly and in an excellent workmanlike manner.
Business details
Service area
Based in Lancaster. Serves 2 nearby cities within 20 miles:
Tom Falk Plumbing & Heating