Tom Drexler Plumbing, Air & Electric

The plumber, Michael, was incredible. He walked me through the entire process as he was working. He alerted me to possible future problems an how to avoid them. He was incredible guy. I am thrilled with his work. I would definitely want him back for anything that could happen in the future. Thank you Tom Drexler Plumbing. I expected to have to pay a lot more than what I was charged!

I had a great experience with Corey from Tom Drexler. From the moment he arrived, he was professional, friendly, and took the time to listen to my concerns. He explained everything clearly and made sure I understood my options before starting any work. Corey was very thorough in diagnosing the issue and made sure the job was done right the first time. He worked efficiently, kept the area clean, and showed real pride in his work. He also took the time to give me helpful information about their membership program and how it can help with maintenance and savings, which I really appreciated. Thanks to Corey, everything was fixed quickly and professionally. He is a true asset to Tom Drexler, and I would highly recommend him to anyone looking for reliable and trustworthy service. I will definitely request him again.

Both Chad and Terrence were courteous and professional on this job. I am completely satisfied with the results. I have both a clogged sewer line and it turns out a leak from the water meter into the house and this was fixed in short order. I would recommend Tom Drexel to anyone for plumbing problems.

I got an power outage in my basement.asked them to come and fix it.the electrician showed up and just opened up electrical panel.moved some of breakers and then asked me to pay $198 for showing up and $500 more for diagnosis. I was told I should pay $98 over the phone.he didn't do anything and did not have any idea about problem and then when I said it does not make sense, he started saying something offensive about my accent and etc. I did not receive any service and had to pay around $200.their business plan is based on ripping off customers.

Pipes froze and burst in the crawl space over christmas holiday. I returned home 12/26/22 and discover the issue. Call right away, soonest appointment was 12/29, which, although frustrating, was understandable because there had just been a big freeze and surely others in the area had similar issues. 12/29 comes and I wait...and wait... and wait. Eventually I call to check and they assure me plumber is still coming and it will likely be around 5pm. I call a 2nd time to make sure that once he gets here he realizes the nature and extent of the issue so that he can actually get it fixed in one go, once again I am assured there is nothing to worry about and he will be coming. I call again around 4pm to be sure because I still havent heard anything and then I get told that he likely cannot make it today at all. I ask when should I expect him to be able to come, expecting that it would just be the following morning, but the woman on the phone tells me the earliest it can be is now a full week away, 1/5/23. I'm already ~4 days in with no running water, no shower/baths for me or kids, no dishes, no laundry,etc. etc. Been living with gallon jugs of water from Kroger for things that absolutely have to happen. Basically I'm just frustrated that they told me they could come on 12/29, I set that appointment and then put other remedial measures on hold; I didn't call anyone else, i didn't go to a laundromat, etc etc. all because of the appointment they had for me and kept assuring me was happening, then I get told it will be a whole additional week. Sooo...I called an HVAC guy I know and trust, he knew a plumber, got an appointment in 2 days for a significantly lower price too. Tom Drexler may be a big name that is easy to find when searching for a plumber, but you're likely better off searching around for someone else so that you dont have your time, money, and life wasted. All that said, no one was rude to me over the phone or anything, and they were apologetic, but apologies only go so far and at some point you just need to be able to trust people are going to show up and not add an additional week of time for you to be able to bathe your kids.

In my time as a life-long Louisville resident, I've only encountered a few truly vile and crooked companies. Tom Drexler Plumbing, Air, & Electric is one of them. No doubt you've seen Tom Drexler's box trucks prowling around your neighborhood: the backs of them are outfitted with a life-sized photograph of the owner, who appears to be standing and waving "hello" to you from the rear of the vehicle. These unsettling depictions of poor Mr. Drexler are not quite to scale, so that he looks rather like an oompa loompa being smuggled out of the Wonka Chocolate Factory. Or perhaps it is more accurate to imagine him snidely waving "Later, suckers!" as his minion-driver races away with another truckload of money he's swindled from a geriatric victim. Tom Drexler strategically advertises inexpensive HVAC inspections. Be forewarned: this is merely a ploy to get their foot in the door so that they can fabricate expensive repairs and fear-monger money out of your bank account. Such was the tactic they uncoiled against my 71 year-old father. My old man enlisted Tom Drexler for a routine HVAC inspection. Gravely, the inspector reported back that my father's furnace had a cracked heat exchanger and that fatal levels of CO were billowing into the residence! "I'm required by law to shut off your gas," he explained. And so it was that in the bitter cold of January, Tom Drexler cut the heat to my father's home and tried to pressure him into signing a $3628.70 repair estimate. My dad is a very trusting soul, but even he used words like "uneasy" and "suspicious" when describing his encounter with this inspector. He wisely thought to seek a second opinion. The following day, a representative from Bryant Heating and Cooling rapped on the door. Five minutes removed, he was rolling his eyes. "Tom Drexler flat out lied to you," he said. "Your heat exchanger is fully intact and your CO levels are actually lower than expected." According to him, one of the dirtiest tricks in the HVAC industry is to tell an unsuspecting homeowner that they have a cracked heat exchanger. "You can easily fake a high CO reading by doing this," he explained, and blew into one end of the sensor. Carbon Monoxide isn't something to mess with, so we brought in a third company to weigh in on the two dissenting opinions. Their technician quickly corroborated everything Bryant had said. I asked this man point blank, "Is it possible that Tom Drexler made an honest error and simply misdiagnosed the crack and the CO leak." "Absolutely not," he laughed. "That would be like you telling a blind person that the sky is red." I was appalled that Tom Drexler deliberately tried to scam my septuagenarian father out of $3628.70. Still, I refrained from passing judgement on the entire company: perhaps, unbeknownst to Tom Drexler, this crooked inspector was trying to pad his commission checks by scamming clients. I decided to blow the whistle and I called the Drexler office. I did not mince words, but I was eloquent and polite in relaying our ordeal to the receptionist. I was struck by the fact that she offered not even a glimmer of surprise or an apologetic tone. I had a distinct feeling that I was not the only person phoning in with such concerns. She gnawed on her gum like a jaded camel and flatly offered to leave the manager a note. Now, if I ran an HVAC company and a concerned customer called in with serious allegations against one of my underlings, I'd drop everything and prioritize returning that call. Manager Mike Wells does not share this philosophy - it took him more than a week to respond at all. He left me a voicemail... and then ignored my subsequent calls to his cell phone. The Drexler office then refused to put me into contact with "someone more responsive." We can deduce that the rampant chicanery at Tom Drexler Plumbing, Air, & Electric functions from the top down. An honest company would have been appalled at my feedback and would have thoroughly investigated. They'd be anxious to extinguish any ember of charlatanism amid their ranks. Tom Drexler's disinterest is a damning piece of evidence evincing their tacit approval. Surely, Drexler inspectors are coached to "find" problems in the name of maximizing profits. I originally hoped that Tom Drexler might atone for their fact that they tried to defraud our family out of thousands of dollars. My father put it best, though: "Tom Drexler has been so unprofessional and unresponsive that even if they tried to placate me with free services, I wouldn't trust them to set foot in my house." And now, I hope my review will endure as a warning and save others from falling prey to Tom Drexler's endemic dishonesty. Tom Drexler Plumbing, Air, & Electric are no better than the very excrement they endeavor to unclog. When you hear the slogan, "Call the plumber - his name is his number," remember my retort: "Don't bother - he'll just scam your father."

This all started in April, 2025. I had a membership with Tom Drexler and when my HVAC quit working I contacted Tom Drexler and someone was at my door shortly (they do respond quickly). * 1st Visit from Tom Drexler: The HVAC fellow (don't remember his name) checked things out, discovered the breaker was flipped off, flipped it back on and the HVAC started cooling again. He explained that if the breaker trips again, then I would need to call Tom Drexler back and request an electrician come to the house. He leaves and everything is all good, right? House is cooling. Breaker trips again so I call and report it to Tom Drexler's office as instructed by the HVAC fellow. * 2nd Visit from Tom Drexler: Electrician comes to the house this time (very timely I might add), replaces the breaker in the panel, and I pay 287+. Air is back on again. Lo and behold the breaker trips AGAIN. For two weeks the breaker would flip on and off randomly. So, I report this once again to Tom Drexler's office. Soon the HVAC fellow (same one) calls and said, "Remember when I told you that if the breaker tripped again you would need to call an electrician? I said sure enough and he's been here, replaced the breaker but it has tripped again. * 3rd Visit from Tom Drexler: HVAC fellow comes back (responded quickly again). He spent time out at the unit, messing with this, messing with that. Apologized to me. Said he was sorry he missed the problem with the compressor the first time he came. He was very apologetic, and I was HIGHLY impressed with his humility and his ability to take responsibility. He went on to say he would see to it that I got a refund for the new Breaker since I did not need one. He explained after he completed his inspection, and I am paraphrasing, but "the compressor is going out. Said he'd turn off the compressor, then turn it back on, and every time he got different readings on the AMP draw on start-up. He was very kind and spent time explaining everything which I appreciated. He went on to say, and I am paraphrasing again, "The way the compressor is right now, it's going to limp along until one day, it's simply not going to come back on. You can replace the compressor but it's expensive to replace and given the age of your current HVAC you are gambling as to whether any of the other parts of the HVAC quit working so you could be nickel and dimed to death. Would you like for me to send someone over to give you some prices for a new HVAC?" I said sure. * 4th Visit from Tom Drexler: A salesman comes timely as well and proceeds to show me 3 different prices for a new HVAC. The prices were valued at 1/7th of the value of my entire home. So yeah, I needed to think about it. I asked him about the refund I was owed and he said, verbatim "we'll get that back to you." As a prudent money manager, I called two other companies and requested estimates. I also called Tom Drexler about a week after the salesman was here and asked about my refund as I had not received it. The person on the phone put me on hold, came back and said she spoke with the salesman and he said they would deduct the amount from the cost of the new HVAC. If I did not purchase a $23,000 HVAC from Tom Drexler, then they intended to keep the 287+. $23,000 is a very expensive ransom for 287.00 One of the fellows from another HVAC company that came to do the estimate was uncomfortable giving me an estimate on a new HVAC that was "tripping breakers every couple days". He politely asked if he could check out the HVAC himself. He found I had a bad Sump Pump Heater or in some circles it's called a "Crank Case Heater". My HVAC has been working flawlessly with no issues whatsoever since May 12, when he found the problem. The part cost 170.00. Here it is December, 2025 and my heat is working flawlessly and it did not cost me 23,000 + 287 (amt they failed to refund meI). Don't get me wrong, I used to be a big Tom Drexler Fan but I had to let them go. They do great on jobs YOU initiate, it's on the repair side, you get ripped off. Their repairmen lack the knowledge to properly diagnose problems and/or they have been coaxed to guide the consumer toward buying new equipment because it has become clear that SELLING new equipment vs. accurately diagnosing/fixing problems is a clear priority to this company. After much observation, I find this company preys on widows, the elderly, single women, and the young and naive. Bet if I was a fly on the wall at their sales meetings, I would hear these types are their targeted populations. Find someone else to help you with your home maintenance, Drexler will do nothing but rip you off.

I am sorry to have to update this review but my good experience with Jerry has went South very very far south. Everything went well and I have done without water from Friday until Monday due to a Saturday appointment that I could not miss and the plumber was supposed to be here at 8:30. In the morning. I got a text message the night before confirming that the plumber would be here probably at 8:30 Monday morning and he never showed until 1230. This was after I had spent the Past 48 hours emptying the closet and making room for them to get the new hot water heater in. Jerry assured me that they had a hot water heater that would fit. A new plumber named Chris showed up late and took one look and said the hot water heater that he brought would not fit into that cubby and he did not know what to do but to call and see if one could be ordered. That was pretty much the end of it for Monday Chris did cap off the hot water heater feed and turned my cold water back on. He left giving me very little information except that he would call me back the next day. Tuesday came and I got no communication till about 1230 when he called my family member who is helping me with this situation as I am a disabled cancer patient. They talk to them and not me and told them that my floor was squishy and we need major Repairs before they could install the hot water heater to the tune of even more money. Plus they could not find a hot water heater that would fit and it would be a delay before they would be able to get with me to do it. This frustrated me to no end. No one ever called me. I am the homeowner I am the customer. My family member directed them to call me and Chris never did. So I waited the bulk of the afternoon needing hot water for medical purposes and bathing. On Wednesday one of my friends from high school stepped up to the plate being a master plumber and came out to take a look to see what Tom Drexler was feeding me. He took one look at my floor and said that of all places in the home the sub floor was plywood underneath the hot water heater and not particleboard. Granted I do live in a manufactured home it does not mean that I am low class or that it is any less at home than a stick built home. I do know that the cubby that the hot water heater sets in is pretty tight and they swore that there was no hot water heater in Louisville that would fit in it. That they would have to go to a manufactured housing supplier to get it and it would cost a substantial amount. This also was not true. My family member went to Home Depot with this plumber and purchased a standard hot water heater that fit right into the cubby. The whole installation took less than an hour and a half it was done by a professional. I now have hot water and could've had hot water long before my ordeal with Tom Drexler. Not only did they not communicate with me they lied to my family member and told them that there was no way they could fit a standard hot water heater in that cubby. Come to find out the hot water heater that was in the cubby was an older model of the exact same hot water heater that they replaced it with was a standard off the shelf Rheem at Home Depot. Mind you NO ONE FROM TOM DREXLER CALLED ME. I am the homeowner and customer. You would think by Wednesday someone would have called me. The job is now done and I received NO communication. My mom has been in Tom Drexler customer for all most 14 years now. Please be mindful that when you are dealing with a established customer it is never good to do one of their family members wrong. Especially when they referred the plumber to you. All I have to say it's Tom Drexler should be a shame to yourself that your people would treat someone who is disabled cancer patient in this manner. I no longer have faith in this company. A supervisor name Randy has reached out to my mother I don't know what will be done about this as we paid $99 just to have Jerry come out and supposedly measure and order my hot water heater and arrange installation for Monday which did not happen. If there was a problem with my sub floor anything else Jerry should've caught it. Jerry was very very nice and professional and Kris is fairly nice as well too but sometimes nice can be veiled in deception to get more out of the customer. Attached is a photo of the new hot water heater sitting snuggling in the cubby working well I have hot water tonight I am blessed I'll be writing a good review about the good plumber.

PLEASE READ THIS UPDATE, I may remove the review completely but perhaps reading my updated circumstance will help you in your selection to use Tom Drexler. (I tried to access the update function on Yelp but it was being finicky.) Since I posted the original review I have been i contact with the company. (You can see the original review unless I decide to dump it completely, but thought it may be fair to see how things started and how things have turned out.) You will see that I never mentioned the name of the service employee, nor did I give out my own name--just initials. And with ONLY my initials The CUSTOMER SERVICE Contact looked me up and contacted me to follow up on the situation. I was a bit surprised and initially not especially hopeful. And so we talked. We talked for a good while about all the events, issues and circumstances and came to what was a favorable agreement between myself and Tom Drexler Heating & A/C. The appointment was set, the service tech arrived and the resolution took perhaps 3- 3.5 hours. And my goodness may have been just in the nick of time because I had warmth that night and when the next day turned to record breaking heat I had a/c the functions and kept me able to breath...even with the allergies and asthma. Currently I am Very Relieved regarding the solution/outcome. If they will take the effort to seek out a customer that has had an issue and make attempts to "make it right", then I think they can be counted on to be reasonable and helpful. So...from a "one star" to a FIVE STAR I can recommend giving Tom Drexler your business. J,M. _____________________________________ INITIAL REVIEW: Asked for service on a/c that didn't work and high heat bill. Got hit with a $2200 bill for new compressor and fill. They were supposed to examine and FIX IT. FIVE MONTHS LATER time for heat and nothing...just heard unit recycling...then the electric bill. Finally get them out and the tell me all the coolant leaked out from a lose nut and I needed more coolant and it would be a waste because the compressor was shot and that would be Thousands more now and only certainty was a $15K replacement of the whole unit!!! FROM A LOSE NUT? That they didn't tighten or check? REALLY WTF And only "saved" money because I accepted them snatching $16.50 from my bank every month. PLUS...every few weeks they'd be trying to upsell me other services. I am a widow on SS and had to get a loan to replace the compressor that I'll be paying on for several years. I'm fed up and with people doing this to seniors...or anyone. My husband was an auto tech and he was probably the only honest one in a hundred miles. I am very discouraged and facing dying from heat/cold exposure because of some business model that says screw people and profit. No remediation because I have been TOO ANGRY to even write a complaint letter so far, but I'm thinking this is a GOOD START!

We recently turned on our AC for the first time since October, expecting cool air to help control the hot/humid that is the Louisville area. Alas, all the moving parts worked but The Cold. Fans and blowers fanned and blew, belts turned, motors whirred, and air moved...but it was the same muggy air that we were trying to get rid of. It was JUST working in October, but all it was now was a friendly blast furnace of UHNG. Having lived in our house for just under a year, we were thinking "What!?!? We've only been here a year!" #TheJoysOfHomeOwnership The first thing we did was to call a Plumbing/AC vendor to come and take a look and he told us that it was low on refrigerant (which I really didn't need to pay him $69 to confirm, but whatever) and the cost to refill would be A LOT (over $800), or even more to fix it. To be honest, I wasn't extremely comfortable taking his word at the costs he quoted and I didn't have the best confidence in this vendor. The next step was Tom Drexler. Michael came out on a Tuesday to size up the situation with our AC and to give us a quote. We could tell right away that Michael had the knowledge and experience to head us down the right path. After checking the AC compressor and our furnace...and just about everything else...he sat down we went over some stuff. We already knew what the answer was going to be, but we had braced ourselves for it. Since the furnace and AC were installed when the house was built in '94, both had basically outlived their intended lifespan. Yes, we could spend a lot of money fixing one thing, but then a bit further down the line something else was going to break. Based on the age of our system, the best best would be a full replacement. Long story short (I know it's too long for that), we went with the full system replacement. We signed the papers on Tuesday. On Friday they installed the new system. On THAT Friday! Chris and Anthony (?) arrived right when they said they would and went to work sizing up the job and removing the old furnace and compressor. About an hour later another guy shows up with the new units. A little while later the installation manager showed up to see how things were going. By 3:30 they were driving away and my house was getting cool again. These guys were GREAT. Very professional and very efficient. Chris and Anthony worked great together as a team, didn't waste time, and managed to complete in about 6 hours what I envisioned them taking two days to do. I can't say enough good about everyone I dealt with at Tom Drexler. GREAT job, guys!

I had a completely unsatisfactory appointment for plumbing service on July 1st. I was told that someone would contact me within 24- 48 business hours. As of today, July 11th no one has contacted me. I used Drexler for a HVAC repair on June 20th. On that day I signed up for the bronze customer service plan and paid $99 for that annual plan. I made the appointment for July 1st to have 3 toilets replaced, informing the scheduler I would be driving 2 1/2 hours from Indianapolis to be at the residence when the plumbing technician arrived. I supplied all three toilets and informed the scheduler the appointment was to install the 3 supplied toilets, I was told by the scheduler that I could expect the technician to arrive on July 1st with a fully equipped truck, ready to complete the job. On the day of the July 1st appointment, I arrived on site by 9:30am. the technician did not arrive until 6:15 pm. He informed me that he would not be completing any of the work. He was just there to give an estimate. The estimate to install 3 customer supplied toilets was ridiculously high, over $1200 after the 15% bronze customer discount. The technician said he wouldn't be able to do the job until the following Wednesday. This would double my 5 hour round trip drive. I declined the estimate. We installed the toilets ourselves in 3 1/2 hours the next day. I feel we were given. substandard service. when the scheduler knew I would be driving 2.5 hours one way, to expect me to return for actual service is ridiculous. The customer service plan appears to be a ruse or scam to obtain more funds from a potential customer without providing any actual service. We had planned to use Drexler to service our condo that we're renovating. We would have used Drexler for plumbing, HVAC, furnace, or electrical repairs, inspections and maintenance. However, if your organization cannot be reliable and provide reasonable service as you advertise, we will take our business elsewhere.

So I said that I would leave an update. We were lucky enough to find someone who actually did brick repair, and he did a great job without having to take anything down. Things happen, right? What upset me was that the people from Drexler didn't tell me what happened. They came back into the house and told me that the job was done. Never did they say, "You have a hole in your wall, and we split some bricks." They just said the job was done. My partner happened to walk outside and noticed the damage, and when it was brought to their attention, one of the guys picked up 1/2 the brick that was left on the ground and glued it back to the brick that was on the wall. I don't know who wouldn't be upset unless you just don't care what your property looks like, whether inside or outside. So after this, along with what happened with the doorbell, it's hard for me to trust them to do anything else to my house. There's other things that happened that I didn't care for, but no damage was done, so I am not going to waste my time bringing it up. I personally am not going to deal with them again. For the work that was done on the roof, I had a roofer come out and inspect it. Because after what happened with the bricks, I lost trust. And we just had a new roof installed and didn't want any problems. Roofer stated that the way it was done would only last a couple of years before it would start to leak. The roofer was nice enough to install a collar and sealed real good for free. I sent that information over to Drexler as well just to make them aware. Look at reviews. Over 200 with only 2 stars. I should of payed more attention. Good side: Drexler did work with us. They paid the individual that repaired the bricks, and the techs they sent out to the house were able to get the doorbells working again after the installation of the new breaker box. Good side: One of the techs that came out to put in an outlet prior to other work being done did a good job.

F Minus!! They were supposed to put in a washer and dryer Hookup in one of the rooms in the upstairs part of my Fathers house. . I have a Finished Walk Out Basement. They cut the drywall aka sheet rock in the ceiling and never put it back together..... What ever they spilled all over the floor they never cleaned it up. They Broke the Shade on one of my Floor Lamps. Im not happy one bit with them. The water lines are a JOKE. They hooked the Water lines directly on to the water heater . It looks like it was done by a bunch of amateur rodeo clowns! If you look at the photos in the Ceiling part you should see the holes they cut in the dry wall panels. they should have put those back up. it would not have been that difficult for professionals to put it back together instead of leaving everything exposed. If you look at the photos of the BLUE and RED Pipes you'll see how they are attached to the water heater pipes. Im not a Plumber, I could have ran the water line and put a T in the hot water and a T in the cold water lines near where the Washer in the basement was. Completely Unprofessional! Keep in Mind my Father is 81 years old. Its utterly disgusting to take advantage of a Senior citizen and to a half @% job at something esp someone who is 81 years old! SHAME ON YOU UPDATE: 4-19-2024 they came out, fixed the plumbing issue and the water line and drain issue. They still have not picked up or vacuumed up the pipe shavings off the floor. Nor have they put the ceiling panels back up that they took down. Other plumbers do it so why doesn't Drexler??? You want your money Tom Drexler? Then Complete the job. If you don't or can't put the pieces back up then you get someone else to do it!!! and include that in the original price!!!

Plumbing issues are never fun! This is especially true because they often are unexpected and can be a budget breaker. I have utilized Tom Drexler for plumbing emergencies in the past with good results. Recently, I decided to update a bathroom which was stuck in the 1960's. It had a few repair issues as well. I got a few different estimates, and after considering all the estimates, and evaluating the reputation, reviews and my impression of the overall integrity of each company. I decided to go with Tom Drexler. Note on integrity-One of the other companies, WestShore is heavily advertised. It is not local and was several thousand more for less components. The sales person completed a Google review on my behalf before leaving my home. I was not informed this was taking place. He only asked me to answer a few questions about his service. He then entered my responses into his tablet. I understand an internal review for quality assurance purposes but I do not trust a posted review that is completed before the project is completed. Earlier during this sales visit, Google reviews were used as part of tge pitch to me. This is a misleading way to boost the company rating reviews. Even a no frills remodel can be pricey, but choosing Tom Drexler brought me the comfort and knowledge that they have a long history and are a local company with an excellent reputation. Each employee was friendly, professional, responsive and respectful. At the completion of my project, I was sent a link to rate the service that I had received. The order for completing the rating was correct and I was happy to note that I was pleased the result and I am happy that I selected this company. I am confident that I would utilize them for any future projects or plumbing issues.

Adding to the long list of people recommending not to use Drexler for plumbing issues. They had come to our house to fix a shower faucet issue last year. We thought the problem had been fixed as we were told, but mold/seepage continued to form around the base of our shower over time. We tried to find the source of the leak, but Drexler claimed the issue was fixed and no current leak was found. We had paid $300 and were led to believe the issue was resolved. Fast forward to this year. We had ASI Plumbing out to our house to replace an outdoor spigot. While replacing, I was taking a shower and the plumber from ASI noticed a huge leak from behind our shower while the water was running. We informed Drexler of this since this was the exact area they were tasked with fixing. The receptionist was apologetic and understanding. The technicians are not. Drexler sent Gunther to assess the problem. He was condescending, annoyed, and rude to my wife. When she asked him to remove his shoes from the rainy outside, it was met with an eye-roll. When she asked to show him video of the leak, he said "I'll turn the water on and see it for myself" and then proceeded to stand back and watch water flood into our shower area, which could have been prevented by watching the video! He said the water pooling and mold couldn't possibly have been from the shower situation, even though it's a clear and obvious leak in the area. Overall he had no concern or sympathy for the problem. He said they could fix it for $1000 and that their last visit to fix the issue was irrelevant. We sent him home and used someone else to fix it for a better price. We've experienced the same rude apathy in past experiences. We won't be using Drexler again.