Tipton's Plumbing & Sewer
Plumber · Norman, OK · Open 24 hours per Google listing
Our verdict
85% positive sentiment across 80 sampled reviews, with 68 five-stars. Owner Zach Tipton praised for fast response, but 11 one-stars cite a $853 water-heater bill and rude phone handling.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 80 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Owner Zach is repeatedly called responsive — one reviewer notes he 'gets someone headed my way very quickly any time I've needed plumbing work done.'
Cited in 1 of the 80 reviews we analyzed.
Same-day arrival for emergencies — one water leak customer reports Tipton's 'came within two hours' and worked as long as needed.
1 cited review
“I had a water leak and Tipton’s came within two hours. They made sure everything was working properly and worked as long as they needed to.”
Cited in 2 of the 80 reviews we analyzed — 1 cited review not excerpted here.
Repeat customers — Donald Madewell notes this was the 4th time he'd used them and pricing was as quoted with no upcharges.
1 cited review
“He showed up on time.. very professional.. was clear on pricing.. did not try to over charge or change the price.”
Cited in 2 of the 80 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Reviewer asked for help post-ICU on a weekend and never got a call back — 'Never showed up and never called back.'
“Never showed up and never called back. I told him I had just gotten out of ICU and needed weekend service ASAP.”
One customer was charged $853 to drain a water heater and replace two heating elements in under an hour ($714 labor on $74 in parts).
“He charged me $853 to drain a water heater and replace two heating elements. It was less than an hour worth of work.”
Phone handling complaints — one caller asked a 'simple question' and was met with rudeness, another never got a callback for weekend service.
“Never showed up and never called back. I told him I had just gotten out of ICU and needed weekend service ASAP.”
Cited in 2 of the 80 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 80 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Called for help, person was rude who was on the phone with me and I just had a simple question. Could have gave me his best opinion on our situation and I would have been happy.”
“This place doesn't really get a star. Had to give them one to give review wich I think is wrong. My mother is 72. She had a simple fix in her shower handle. They wanted 500+ dollars to fix it. She could not afford it so they took her 65 dollars instead for the inconvenience. My little brother has no experience but was able to purchase the part needed at lowes, and only took 10 min to fix. These people are not …”
“After 10 months of paying our monthly fee for the warranty service we finally needed to use it. Our air-conditioner wouldn't start. We were told the soonest they could schedule us was 5 days out. Then they ended up cancelling that appointment due to rain. Luckily we found another company " Ideal Heating and Air" that was able to show up the same day we called. It ended up being a simple switch on the unit that …”
Positive
“They got out fast and took care of snaking our sewer line on short notice. We appreciated their prompt work and efficiency and will definitely call them again!”
“extremely nice and helpful, very efficient and fast. I would use them again for future repairs. thank you very much”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Jan 2026.
Across platforms
Should you hire Tipton's Plumbing & Sewer?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Tipton's Plumbing & Sewer?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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