Thompson Plumbing
Plumber · Livermore, CA · Open 24 hours per Google listing
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Our verdict
Excellent craftsmanship and weekend emergency response, but unreliable follow-through on commitments—one customer left unpaid and unfixed for a month.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
3 of 5 reviewers explicitly praise high-quality, thorough workmanship and willingness to stay late into evening/midnight to complete jobs
1 cited review
“High quality work. Very thorough. Didn't increase from quote.”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
3 of 5 reviewers highlight responsive emergency availability on weekends and evenings, including same-day or next-day service
1 cited review
“Straight forward honest and upfront expectation on cost and work.”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
2 of 5 reviewers note transparent pricing: upfront quotes with no surprise increases
2 cited reviews
“High quality work. Very thorough. Didn't increase from quote.”
“Straight forward honest and upfront expectation on cost and work.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 of 5 reviews reports no-show on a scheduled appointment, followed by month-long non-completion and refusal to refund despite repeated contact
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Thompson Plumbing is the worst experience I have had with a contractor. Ryan came to look at my broken shower pipe and told me he was available to fix it the next day. I made the mistake of paying him up front. He never showed up the following day and only sent text messages with excuses. It has now been over a month, and my shower is still not fixed and I have not been refunded. I gave him many chances, but again …”
Positive
“I highly recommend Ryan at Thompson Plumbing because of his knowledge, work ethic and professionalism. Ryan always takes pride in his work and makes sure the job is always completed. I had a leak late on a Saturday and Ryan did not leave until the job was completed . That meant he was here until after midnight. That is dedication that you don’t see much of these days. I will always call Thompson Plumbing for my …”
“My name is Richard Cote, a resident of Livermore CA. We experienced a flooding situation due to a blockage in a underground sewer pipe. I called at least 7 local plumbing companies, some returned my call but most did not. Ryan Thompson of Thompson Plumbing did respond and showed! I’ve been a licensed contractor all my life so I know what I’m saying if I recommend Thompson Plumbing. He went far beyond my …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 14 reviews so far. Treat this as a first read.
Newest review in our sample: Aug 2025.
Own Thompson Plumbing?
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Find plumbers near you
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