Thermodyn, Inc.
Plumber · Kokomo, IN · Open 24 hours per Google listing
Our verdict
Fast emergency response with stellar workmanship, but pricing fairness score of 0 is a massive red flag that demands clarification before calling.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional responsiveness—multiple reviewers praise prompt, efficient service with one mentioning 20-minute availability during emergency scheduling.
1 cited review
“Service is always prompt and efficient”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Consistent reliability across 4+ years of customer relationships, with owner Steve and technicians willing to come out repeatedly without hesitation.
1 cited review
“come out every time I've called with no questions asked”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Strong technical competence—reviewers report technicians solving complex problems (frozen coils, HVAC diagnostics) with no issues.
1 cited review
“they fixed it with no issues. Coils were frozen and they unthawed them”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Excellent communication and professionalism—all 5 reviews explicitly praise attitude, explanations, and customer respect.
3 cited reviews
“Service is always prompt and efficient”
“very professional and had very good attitudes and they were a joy”
“come out every time I've called with no questions asked”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Critical discrepancy: pricing_fairness scored 0 while all 5 reviews are perfect 5/5 ratings with no cost objections mentioned. This suggests either billing disputes in non-review sources or a data integrity issue—verify pricing practices directly before committing.
Pricing fairness dimension scored 0/100 despite no explicit pricing complaints in reviews—suggests analysis data conflict or undisclosed cost issues.
The evidence — in reviewers' own words
Positive
“Service is always prompt and efficient. Respect is shown to our home and property and the tech always explains the issue well and our repair options. We've used Thermodyn for years and will continue to do so.”
“Brandon Williams and Dylan Howell did a great job installing our ice machine. They were very professional and had very good attitudes and they were a joy to work with. Quality installation and quality people.We would Highly recommend using THERMODYN!!!!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 123 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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