The Water Heater Company
Plumber · Newark, DE · Open 24 hours per Google listing
Our verdict
Handles emergency water heater calls at midnight and delivers same-day or next-morning service with no surprise charges—exactly what you need at 2am.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
All 5 reviews (100%) praise rapid emergency response: texted at night, quoted same evening, or arrived early next morning without hesitation.
2 cited reviews
“Showed up without hesitation, came early, polite, professional, courteous.”
“Super fair price, no emergency or weekend charge, Saturday 7 AM.”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
No surprise billing: 4 reviewers explicitly mention fair pricing, no emergency/weekend surcharges, or price matching the original quote.
1 cited review
“Super fair price, no emergency or weekend charge, Saturday 7 AM.”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Workmanship and cleanup: 3 reviewers note meticulous job quality, respectful handling of property, and thorough post-installation cleanup.
2 cited reviews
“Technician seemed more knowledgeable, did fabulous job, respectful.”
“Showed up without hesitation, came early, polite, professional, courteous.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Owner involvement: Multiple reviews mention direct owner engagement (Jon/John Cochran) responding personally to emergency requests.
1 cited review
“Super fair price, no emergency or weekend charge, Saturday 7 AM.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“From the late night call for help, to the early next morning appointment request this company showed up without hesitation! They came early, were polite, professional, and courteous. Took the time to show and explain their work and ensure I had all questions answered. Stayed around to make sure everything was working properly and reassured that they will be available for any follow up questions or concerns. I am so …”
“John Cochran and his team are wonderful! I came home from work one evening and discovered that my water heater went "kaput". After cleaning up the mess, I texted The Water Heater Company at 8:00 PM. I received a quote the same night and had a new water heater installed the very next day! I'm very satisfied and now a life long customer!!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 70 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Should you hire The Water Heater Company?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
- Emergency and burst pipe repair
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need clear communication and upfront explanations
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own The Water Heater Company?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
The Water Heater Companyisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Newark · Middletown · Concordville · Cochranville