THE Water Heater Company

I recently had a new water heater installed and wanted to highlight the excellent work done by Ricky. From start to finish, the experience was very professional. Ricky demonstrated a high level of skill and attention to detail throughout the installation. It was clear he knew exactly what he was doing, and he took the time to ensure everything was installed properly and up to code. What stood out most was his attitude—respectful, focused, and committed to doing the job right. It’s not common to see both strong technical ability and a great customer-oriented approach in the same person, but Ricky delivered on both. Overall, a clean, professional installation and a very positive experience. I would confidently recommend his work.

If you need a good plumber for your water heater, don’t wait and call them!! I called them, the very next day Sean came out and diagnosed the problems. I waited a week, Marc then came out and completely rebuilt my entire unit! Both men were simply amazing, knowledgeable, and put my worries to ease. I’m extremely grateful that I found a company with employees that I trust!!!

Came home from a terrific cruise only to find a large puddle in the garage and a leaking water heater. Did some research and called The WaterHeater Company and luckily they were able to send someone the next morning. Thomas B. arrived and brought with him a very upbeat, professional attitude. Thomas inspected the leaking water heater and quickly provided my options for a replacement. We agreed on the price and he went right to work. In a matter of a few hours I had my new 75 gallon Bradford White water heater installed and ready to go. Thomas did a professional job, explained the operation of the new water heater to me, checked for air in the lines and left the area cleaned up. Very happy with his attitude and work!

This my my second time using The Water Heater Company, and I continue to be very pleased with their service. On this occasion, Justin installed a recirculation pump to speed up hot water getting to some location in our house. He arrived promptly and started by asking questions to make sure the pump was what I needed. I really appreciated his clear explanation of what he was thinking at each step of the process. Justin answered my questions in an equally clear manner, gave me choices, and made understandable recommendations. When he needed an additional part, he spent the time to shop for it at no extra charge. When he discovered that he needed an electrical outlet with 3 prongs rather than the 2-prong outlet available, he did have to charge for that but negotiated with his boss for a discounted price. With these additional snags, Justin was clearly spending more time here than he expected for his last job of the day, but he continued to be thorough and diligent and expressed no frustration. As with the last job done for me by this company, I was impressed with their professionalism, attention to detail, and concern for safety. Justin exceeded my expectations in every way.

Mark H. Was my Service Technician. He was very thorough about what services he was doing, after doing his initial inspection made recommendations without pressure and was very informative about what was discovered and how to fix the issue. He let me know how long the inspection and repairs would take and true to what he stated. He was very knowledgeable and I appreciated his promptness in getting the preventative maintenance on my unit completed and also having the filters on hand to replace. He represents The Water Heater Company well!! Don’t lose this technician!!! With great appreciation Glenn Muller