The Secret Plumber
Plumber · Reston, VA · Open 24 hours per Google listing
Our verdict
67 analyzed reviews at 97% positive sentiment, no negative reviews in sample; BBB-accredited 7 years with 0 complaints, owner Steve drives 40+ miles for jobs and offers fixed-price quotes.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 67 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Steve offered fixed-price quote plus 10% senior discount and drove 40+ miles to take the job (themeCounts.professional=42).
1 cited review
“Steve, the owner of Nova Home Professionals, provided the most responsive service. He offered a fixed-price quote along with a 10% senior discount, which I greatly appreciated.”
Cited in 2 of the 67 reviews we analyzed — 1 cited review not excerpted here.
Replaced a water heater on Monday after a Friday failure, scheduling around supply warehouse hours (themeCounts.weekend_or_emergency=2).
1 cited review
“Out water heater went out right before the weekend and they were able to get it replaced on Monday as soon as the supply warehouse was open.”
Three-hour arrival on a snake job with the snake price quoted up-front and a clogged shower head fixed for no extra charge.
1 cited review
“The work was quoted before proceeding to snake our sink and that was the price paid. He was neat and meticulous and we had good conversations about our plumbing hookups and plumbing in general. He also fixed our clogged shower head for no charge.”
What reviewers report — the concerns
We looked for patterns of complaints in the 67reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Critical
“Install was ok but the plumber did not leave the area as good or better than he found it. Left behind leaves on the floor he dragged in from outside, didn’t return the ceiling panel to the rightful place and didn’t turn off the light nor return the cover panel to block access from my pets getting into the crawl space”
Positive
“I am so incredibly happy that I found Smooth Plumbing! They are always able to schedule you without delay, and should you have any questions, their communication is quick - even at 9 PM. The technicians are highly trained, very knowledgeable, communicative and downright nice! The first job I booked, I was sent a bio for my technician, as well as a tracking map to know when he would arrive at my house. Pricing is …”
“Ian was so helpful and knowledgeable with my frozen pipe situation. I would recommend this company to any new homeowners needing a plumber.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire The Secret Plumber?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
Hire if
- You need a plumber who actually shows up when scheduled
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need guaranteed sub-hour response for true emergencies
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own The Secret Plumber?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
The Secret Plumberisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: District Heights · Brandywine · Woodbridge · Marbury