The Plumbing Works
Plumber · Lancaster, PA
Our verdict
Emergency response under 20 minutes with thorough explanations and same-day fixes—exactly what you want at 2am.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Ultra-fast emergency response: one reviewer reports technician arrived within 15-20 minutes of urgent call
Cited in 1 of the 5 reviews we analyzed.
5 of 5 reviews praise clear communication and detailed explanations of work before and after
Cited in 5 of the 5 reviews we analyzed.
Same-day problem resolution: technician fixed multiple leaks in one visit and completed emergency repairs immediately
Cited in 2 of the 5 reviews we analyzed.
Photo identification system for arriving technician builds customer confidence
Cited in 1 of the 5 reviews we analyzed.
Reasonable pricing mentioned explicitly in reviews
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Avion Roache was spectacular. He arrived on time, took a look a our sewage that had been backed up for a couple of days now- he came in and went in with a huge snake and de-clogged it. He was also very friendly to my husband and I and explained everything before he was going to do the job. IT was very informative and he even gave us a quote on how much everything would cost. HE was awesome. Highly recommend this …”
“Great group! Very communicative. Shane did an awesome job. Efficient at the job, reasonable price, and the work he did was great. Went above and beyond explaining what was done and the why. Recommended folks!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 40 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2022.
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Find plumbers near you
The Plumbing Worksisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Lancaster · Manheim · Martindale · Gap