The Plumbing Officials
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Confirmed by reviews
Mid-Range
Fair Pricing ✓
1 concern
1 of 5 reviews describes service recovery after calls 'fell through the cracks' and hints at communication/responsiveness failures on scheduled work
Trust Score: 0/100 · Based on 221 reviews
Our Verdict
#15 of 18 in Richmond, VA
- Emergency and burst pipe repair
No major caveats
Hire if: You need high-quality work that holds up over time
Hire if: You need a plumber who actually shows up when scheduled
Caution if: You need predictable, consistent service across every visit
Caution if: You need guaranteed sub-hour response for true emergencies
Caution if: You need rock-bottom prices with zero flexibility on the quote
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 221 Reviews Tell Us
Emergency Response
Exceptional emergency response: 30-minute arrival and 1-hour resolution on burst pipe at fair after-hours rates
Emergency and burst pipe repair
Inconsistent follow-up on non-emergency jobs: customer called 3 times over 2 weeks requesting callback for outdoor shower installation but never heard back
What To Watch Out For
Inconsistent follow-up on non-emergency jobs: customer called 3 times over 2 weeks requesting callback for outdoor shower installation but never heard back
Routine service pricing concerns: $195 charge to adjust water heater thermostat and $500 drain snake flagged by reviewer as potentially inflated
1 of 5 reviews describes service recovery after calls 'fell through the cracks' and hints at communication/responsiveness failures on scheduled work
Quality & Professionalism
Expert execution and honest pricing: 3 of 5 reviewers specifically praise fair pricing and no upselling
Communication
Strong communication and customer education: takes time to explain work and answer homeowner questions without pressure tactics
Inconsistent follow-up on non-emergency jobs: customer called 3 times over 2 weeks requesting callback for outdoor shower installation but never heard back
Pricing
Exceptional emergency response: 30-minute arrival and 1-hour resolution on burst pipe at fair after-hours rates
Expert execution and honest pricing: 3 of 5 reviewers specifically praise fair pricing and no upselling
Routine service pricing concerns: $195 charge to adjust water heater thermostat and $500 drain snake flagged by reviewer as potentially inflated
Customer reviews
Reviews from Google, Yelp & more
Khalil from The Plumbing Officials did a fantastic job! He was very friendly and professional, and he took the time to answer all the questions I had about plumbing around my house, which I really appreciated. It’s clear he cares about his work and his customers. Everything was handled efficiently and with great attention to detail. I would absolutely recommend Khalil and The Plumbing Officials to anyone in need of plumbing services!
I cannot recommend The Pluming Officials highly enough! They recently helped with a plumbing issue for my mother who is a senior citizen, and the service was absolutely outstanding. They were incredibly patient, kind, and took their time to make sure the job was done right. They worked tirelessly until the issue was completely resolved and never tried to upcharge us or find unnecessary issues to increase the price. Their professionalism is unmatched. It is rare to find a company that shows such genuine concern for their customers. As an added bonus, they are very reasonably priced and offer a fantastic discount for seniors and military personnel. If you want an honest, caring, and professional plumber, call them!"
These guys are absolutely wonderful. We had a pipe freeze and burst last night. Within 30 minutes The Plumbing Officials were at our house. The issue was fixed within an hour. The pricing for an after hours emergency was incredibly fair. They provided a detailed invoice with photos. A+. These guys are going to be my go-to for future emergencies (god forbid) and planned projects.
Edited to add: Joe was on the phone and at my house making things right before lunch! He acknowledged that my calls had simply fallen through the cracks and he was going to do whatever it took to correct my disappointment. How great is that! We all make mistakes, but very few accept responsibility. I appreciate the honesty/ character and look forward to recommending their services!!! Charged $195 to turn up the thermostat on my water heater. Chalked it up to education. Charged $500 to snake a drain. Chalked it up to post-COVID “crazyflation.” Nice guys so asked them to install outdoor shower before patio is laid. They told me to call two weeks prior to installation. I’ve called three times, have spoken to a lovely person each time, yet have never received a return call. Patio being installed tomorrow. Too late for shower. If you didn’t want the job you should’ve just said so. Shame on you.
Joe and Zack quickly took care of my plumbing issues (within 3 days of calling for a non-emergency situation) at a fair price and expert execution. Highly recommend. Clearly very knowledgeable and shared some possible improvements I might make if they are useful to me without feeling like I was being pressured.
Business details
Service area
Based in Richmond. Serves 1 nearby cities within 20 miles:
The Plumbing Officials