The Plumbing Expert
Fast Response
Reviewers confirm quick response
Claims 24/7
Self-reported — not confirmed by reviews
Mid-Range
Fair Pricing ✓
1 concern
Website advertises 24/7 availability but phone system forwarded two callers to an unconfigured voicemail that never identified the company — a failure point for true emergencies
Trust Score: 0/100 · Based on 41 reviews
Our Verdict
#10 of 17 in Pasadena, CA
Hire if: You need transparent, predictable pricing with no surprise fees
Hire if: You need high-quality work that holds up over time
Caution if: You need detailed walkthroughs and written estimates before work starts
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 52 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 41 Reviews Tell Us
Emergency Response
Fast arrival in 14 of 52 reviews — multiple reviewers note on-time or ahead-of-schedule response; quote held and cleanup done
What To Watch Out For
24/7 phone claim unverified — one caller was routed through automated forwarding twice to an unconfigured voicemail with no company identification
Website advertises 24/7 availability but phone system forwarded two callers to an unconfigured voicemail that never identified the company — a failure point for true emergencies
Quality & Professionalism
Fast arrival in 14 of 52 reviews — multiple reviewers note on-time or ahead-of-schedule response; quote held and cleanup done
Fair pricing cited across 9 reviews — one reviewer compared favorably to quality work at affordable price with same-day availability and kept quote
Communication
24/7 phone claim unverified — one caller was routed through automated forwarding twice to an unconfigured voicemail with no company identification
Pricing
Fair pricing cited across 9 reviews — one reviewer compared favorably to quality work at affordable price with same-day availability and kept quote
Customer reviews
Reviews from Google, Yelp & more
This man arrived when he said he would and installed the sink at a reasonable price. His efficiency was matched by his pleasantness and friendliness. Impressive support!
He had a hectic schedule, yet he arrived on time. In addition to fixing the pipe problem, he addressed all my inquiries. He was kind and pleasant. Fantastic assistance!
Their sincerity, speed, politeness, and skill were all without reproach. They examined the sewer camera and arrived with little to no previous notice. If we ever run into any plumbing issues in the future, I will most likely make use of their services again!
I just tried to call their company twice. The website indicates that they are open 24/7 however when I called the listed phone number I got an automatic voice service that didn't identify the company as the "plumbing expert". An automated voice identify my ZIP code, then forward me to a phone number which rang twice then forward to a automatic service which stated the voicemail service has not been set up yet. I tried this twice... Nope too scary even with the great reviews and beautiful website presentation I wouldn't be able to get in contact with anyone. So I'm going to move on to another plumbing company.
SO UNPROFESSIONAL! Charged me $700, left the job in worse conditions. Laughed at our issue and then hung up the phone on me.
To say I was impressed with Joseph and the vast amount of knowledge and experience he brings to his job does not begin to give it justice! Joseph was first to respond to my inquiry and was able to fit me in at times that worked for my sometimes complicated schedule. Once he arrived at my property he quickly diagnosed the problem with my tankless hot water heater and repaired it in less than 30 minutes. He was upfront about all cost and I thought very reasonable. He even offered a discount for some future service issues that I plan to have him do. Once he complete his work, I told him that at last I found the plumbing expert who will now exclusively do all plumbing related work at my home. Pipe Dream plumbing and its owner Joseph are the best of the best in this industry - I really appreciate his honesty and professionalism as well- HIRE THIS COMPANY!
Absolutely the best plumbing company in the town. Called them to install a water softener and fix a leak under the sink 2 days ago. They were able to come the next day, provided a quote they kept and worked efficiently to get both jobs done in a precise and efficient manner. They also made sure to clean up once the work was finished. If you are looking for a company that does quality work at an affordable price, look no further than the Plumbing Expert.
A+++++, don't hesitate to call Pipe Dream. He's a true pro and a lovely human being. Joseph responded to me within literally 60 seconds of me requesting someone to fix a tankless water heater that was putting out cold water. The next day, he showed up exactly on time (one minute early, even), quickly quoted me a very reasonable price to fix it immediately, and then did so within minutes. He also gets bonus points for excellent dog petting skills.
I decided to hire a painter for my house… and smart one decided to clean all his brushes and utensils in my sink... so now the sink is clogged with the paint residue… I needed help asap. Got a tech from these Expert guys to come over and resolve my situation. Polite and knowledgeable. He knew what he was doing, every question I asked, he answered nicely. I will definitely recommend this place and this guy!
I don't have enough positive things to say about Pipe Dream Plumbing! they replaced the million-year-old sewer system at my house and installed a pump in my backyard to catch rainwater and pump it out onto my front hill. These guys were professional, knowledgeable, kind, and they even explained their work to my eager and curious 6-year-old and 3-year-old daughters. In my kids' words, "We love Joseph!"
I had an offset in my plumbing going into the main sewer line. Pipe Dream not only found the problem instantly, but offered me a cost effective solution to dealing with the problem. While almost every other plumber tried to just up sell me on a massive project, Pipe Dream kept it real and helped me take care of the problem quickly and within my means. This guy knows how to run the pipe.
The communication from the beginning was excellent and we really loved the fact that the plumber was able to identify the water leak quickly without too much digging. He was extremely helpful and ensured we were informed throughout. I appreciate this great team and I do recommend them to those looking for a plumber.
In addition to providing me with a fast time frame for the completion of the sewer camera inspection, they also presented me with a pricing structure that made them quite competitive. I am thankful to them since they have performed their duties in a professional manner.
I was very pleased with this plumber's level of skill and the quality of the work they did. The pipeline was promptly fixed, and he was helpful. He was also useful. Excellent assistance to the customer!
When he arrived shortly after I had called, he quickly cleaned up his workstation. This was in addition to the fact that he repaired the sewage line in a timely way. Unqualified endorsement from me!
Business details
Service area
Based in Pasadena. Serves 21 nearby cities within 20 miles:
The Plumbing Expert