The Katy Plumbing Company Heating & Air

Marshall provided excellent service! He was very knowledgeable, reliable, and professional. Would give 10 stars if I could. Leo did a great job as well! The Katy Plumbing Company front office staff were courteous and easy to work with over the phone. Highly recommended for services!

Excellent service. We had to use after hours to replace a water heater that was leaking and they were incredible. The price was very reasonable and I honestly mean that in the best way. The people went above and beyond. I was informed who would be coming, the time and I was shocked that it was not just evaluated but also fixed in the middle of the night. The staff was just so kind and helpful. They explained everything to me and made sure I understood. I would not hesitate to use them again. Strongly recommend their services.

As a company they were very responsive. The technician, Troy, provided all options available. Discussed the priorities. Most important he made me feel comfortable making my decision. I will recommend and use them in the future.

Manuel and Kevin were very professional and a delight to work with. Although the manufacturer of the manifold massed up they both went out of their way to make them right. I am very happy with the work they did The issue I have is the lack of communication from the office and customer service departments. I didn't get a call on when they were coming out, just a text but not a confirmation as I've been trying to coordinate the repair with the delivery with my washing machine. I also called to complain about the fact that the manufacturer did not make what was asked and nobody called me back. I felt I deserved a discount. If you see the attached picture you can see that the manufacturer made 2 blue sides. I would highly recommend Manuel and Kevin but don't expect any help from customer service.

Ryan is an outstanding plumber. From his excellent customer service to his impressive knowledge and skills, everything about his work was exceptional. He truly went above and beyond to make sure the job was done right. He took the time to explain every detail and answer all of my questions, which I really appreciated. It was clear that the job wasn’t just about money to him, he genuinely cared about providing quality work and making sure I was comfortable and informed throughout the process. I highly recommend Ryan to anyone in need of a reliable and professional plumber.