The Friendly Plumber
Plumber · Moorestown, NJ · Open 24 hours per Google listing
Our verdict
5★ on 62 reviews; all 5 analyzed reviews are 5-star and reviewConsistency=1.0 — Rich diagnosed a sump pump smell over a 10-min phone call before charging anything and undercut a competitor's walk-in fee just to fix the issue.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Pre-visit phone triage documented in 2 reviews: Rich spent 10 min on phone diagnosing a sump pump smell and suggested a free DIY fix first; also talked through a hot water boiler issue over multiple calls before visiting.
1 cited review
“I called Rich about a sewage smell coming from my basement ejector pump that only happens once in a while. Instead of rushing out and charging me, he took about 10 minutes on the phone to talk it through, explain what might be happening, and suggested a simple fix to try first.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Pricing integrity confirmed: fixed a plumbing issue at less than the cost of a competitor's walk-in fee alone; 30-year relationship customer cites fair, honest pricing across water heater, toilet, and sump pump jobs.
2 cited reviews
“Rich fixed the issue at much less than the actual 'walk in the door fee'. We have a new and permanent plumber.”
“Rich has been our plumber for close to 30 years and has helped us with everything from replacing inner parts of a toilet to replacing our water heater and basement toilet sump pump, along with various leaks and services over the years. He is extremely reliable, honest, responsive, fair priced and trustworthy.”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Rich was awesome personable and explained everything. We were given a quote by another plumber to just walk in the door. Rich fixed the issue at much less than the actual “walk in the door fee”. We have a new and permanent plumber”
“Rich is honest, knowledgeable, friendly - and his willingness to help is beyond measure. He went above and beyond to talk through my issue over the phone, took several phone calls before and after his visit just to keep think tanking and solution in my hot water boiler. The man is a legend and I’d run to Rich time and time again for any plumbing help.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 62 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire The Friendly Plumber?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
Hire if
- You need clear communication and upfront explanations
- You need a plumber who actually shows up when scheduled
Think twice if
- You need guaranteed sub-hour response for true emergencies
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own The Friendly Plumber?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
The Friendly Plumberisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Moorestown · National Park · Berlin · Philadelphia