The Drain Team

Gabriel did a great job. Came by within an hour after I called then obtained and installed the new faucet right then.

My parents recently had a pipe burst and called the drain team for help. Ben was punctual, very professional, knowledgeable, and had great customer service. They are still raving about him!

A compliment for technician Miguel. He did an excellent job. He got to my home in time and explained to us what needs to be done to unclog the pipes in the kitchen sink and the washing machine in our garage. He was so polite and professional. He did a great job in a short time. I recommend him for other customers.

This is exactly how you run a company and provide exceptional service to clients. So refreshing. We called The Drain Team this afternoon at about 2:30p after a company no-showed to help us fix our drain issue. We had asked for jetting because of multiple backups thinking that would solve our problem. Initially I spoke to Susan who was very helpful. She said she needed to call me back to see if someone could still make it out today. Within a short period of time, Lydia called back to make sure that's what we really wanted because it's expensive and we really weren't asking for a quote. She was very very helpful. Joey arrived less than an hour later and after thoroughly looking things over, it was determined our issue was in fact quite larger than just jetting. He provided a lot of information mainly our options. Being that this will be a significant repair, he said he'd discuss with his supervisor tomorrow on the scope of the repair. He did not charge us anything. Of course we are not looking forward to this repair but we are grateful for Susan, Lydia and Joey with The Drain Team who helped us with this today. You run a phenomenal company, your team members are pleasant, helpful and overall fantastic.

I recently had the pleasure of working with Joey and he was a top notch technician. From start to finish, the experience was seamless. Joey was punctual, professional, and extremely knowledgeable. I had an issue with a broken garbage disposal, and he not only fixed it quickly, but also took the time to explain the problem and how to address it in the future. What stood out the most was his friendly and professional demeanor throughout completing the job. He was very personable and treated me and my issue like I mattered. After completing the job, he took the time to clean the area and left it spotless which is something that I really appreciate. While I have worked with other plumbing services in the past, I would highly recommend this company based off of my experience with Joey.

Excellent svc.!! Kudos to the Drain Team. Joey, was very respectful, courteous, and a friendly young man. He did a fantastic job of fixing the problem. He was kind enough to explain what may have caused the problem and what could be done to avoid such issues as mine for the future. Drain team has excellent staff on board, right from customer svc to technicians such as Joey and Miguel. I have had nothing but great experience with the drain team than other plumbing companies who are out there to make money. I say this only thru some of my bad experience with other companies. If anyone reading this review is having plumbing issues, my recommendation is for you to try them at least for 1 svc. Good Luck

Kudos to The Drain Team for the excellent service they’ve always provided to me. From Miguel who fixed our washing machine and dishwasher issues to Joey and Chris who performed leak detection and a shower pan replacement and were there from start to finish during a lengthy and stressful ordeal to Catherine who kept me updated every step of the way, I know I can always count on The Drain Team to be professional, courteous, and available when I need them. They have been my go-to company for any plumbing issues ever since I found them and will continue to be. A special shoutout to Joey who is always very friendly and polite and an absolute pleasure to be around.

Ben Is The Man - I wasn't able to make it at the beginning of the scheduled appointment, but Ben didn't stop or slow down, he introduced himself to my family, and took care of our problem! Ben provided old school service, and I definitely appreciate that. He gave me a very thorough proposal for hydro jetting out all of my pipes. During the camera inspection phase, he noticed a root growing into the commode in our guest bathroom. He called me with a very fair price to remove the ingrown material that had made its way into my plumbing system. I approved his price over the phone, and by the time I got to the house he'd already made 95% of the repairs.

Starting from the way-back machine, The Drain Team expertly installed a water softener in our home 17 years ago...well, the device died LATE afternoon of a Thursday...and the dispatcher was able to send out Joey the following day (Joey even worked with me that Thursday evening viva Mobile Phone to ensure I could shut-off the broken softener and still rcv water for the home). Joey arrived promptly that next day and replaced the water softener in an expedient, courteous, and professional manner. Joey IS A KEEPER! We were HAPPY with The Drain Team 17 years ago...AND WE'RE STILL HAPPY!!! A Huge Thank You to The Drain Team.

We had technician Ben out to do a kitchen drain clean out. Ben was very thorough, careful and did an excellent job! We had the same issue 6 months ago and unfortunately the company we hired didn't live up to the expectations we had hoped for. Ben took his time, explained everything he was doing and showed the results of his work. Ben was also able to install a shut off valve outside the home that I had been putting off for a while. Can't say enough good things about Ben and the Drain Team company. Will have another small project in the near future and will definitely be calling the Drain Team out. Thanks Ben!

Mid-sixties residential iron pipe construction had not been serviced in decades, several drains experiencing back ups. Whole house drain jetting was quoted by three of the top vendors in the area. The DRAIN team Ben R and Joey S delivered the best value, plus they were the most straight-forward get-r-done type craftsmen I've encountered in a long time. Discovery work was priced fair and handled expertly. I was confident the work was thorough, and will likely bring years of trouble-free service.

Joey (472) came out about 7 pm... we had both toilets stopped up.... can you imagine when Both facilities are unuseable.... Joey came checked things out..snaked out the pipes.. took pictures..for $306.... The last co charged us $360!! And only took pics.... ok by the time the got here toilets were not stopped up... and they charged MORE!!! Joey (472) is our guy from NOW ON !!! SO DRAIN TEAM.... Always send JOEY.... to us .. we have 3 locations Thanx Joey!!!

We had a quote from about a year ago and we were finally ready to have the job taken care of I contacted The Drain Team and they were able to come out that same day to take a look and ended up honoring the quote! Ben at The Drain Team took him time answering all my questions along with helping us with the main job and a few other jobs we needed to take care of. He was by far the best plumbing experience we have ever had. Would easily reccomend Ben & The Drain Team for any plumbing needs.

The Drain Team is very professional and they have great customer service. Myself & my 92yr young mom had plumbing issues on the second floor of our home. John (dispatcher) was very helpful & explained clearly what we needed to do as well as pricing. Joey (technician) pin pointed the exact problem & gave us a good price!! He did a great job & even cleaned up after the job was completed! We were blessed to fine a great team!! Thank you, John & Joey 😊

Joey was so awesome at the estimate on our two showers and answered all our questions. We asked for him to do the work. It was a two day project. He did a good job and kept us informed as he went along. He certainly did not waste time. I spoke to Jodi twice and she was energetic answering my questions and getting estimate and work scheduled right away. If the need arrives I surely will use them again. Kathy Raulerson