The Drain Guys
Plumber · Bethesda, MD · Open 24 hours per Google listing
Our verdict
4.7★ across 169 Google reviews but BBB rating F and only 6 reviews analyzed; 1 of 6 shows failed drain snake with $450 charge then $1600 upsell — another plumber completed same job for $250.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in Reston, VA · compare all →
Our opinion, based on the 6 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 6 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
CIPP sewer relining completed on 80+ year-old line with unforeseen complications; team showed skill and positive attitude through technical complexity
1 cited review
“I solicited quotes from three companies to reline my 80+ year-old sewer line. One never delivered; Second quoted but was near impossible to get questions answered. Drain Guys quoted on the spot, and was extremely responsive regarding follow-up questions. The CIPP liner process is technically complex, and the team experienced some unforeseen complications. However, the skill, positive attitude, and perseverance of the team were impressive.”
Immediate scheduling for slow-draining tub; Jose praised as punctual and technically strong across multiple reviews
1 cited review
“I had noticed the tub in my basement bathroom was slow to drain for a few months now but it finally got to the point where it would take almost 2 full days to drain after taking a shower. I called Drain Guys and they were great in being able to schedule an immediate appointment. Jose came out and was amazing.”
Cited in 2 of the 6 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Charged $450 for unsuccessful drain snake then quoted $1600 for next step; reviewer confirmed another plumber did same snake for $250 — possible skill or pricing gap
“Can not recommend anyone else more. Did not successfully snake my drain and quoted me $1600 to fix it through another way, even though I paid $450 for the unsuccessful attempt. Went to another plumber, not only was the snaking $250, he also completed it.”
Red flag
BBB rating is F — contradicts 4.7★ Google rating; discrepancy warrants caution despite positive recent Google reviews
“I solicited quotes from three companies to reline my 80+ year-old sewer line. One never delivered; Second quoted but was near impossible to get questions answered. Drain Guys quoted on the spot, and was extremely responsive regarding follow-up questions. The CIPP liner process is technically complex, and the team experienced some unforeseen complications. However, the skill, positive attitude, and perseverance of the team were impressive.”
Failed to clear a drain after charging $450, then quoted $1600 for alternative method; competitor completed identical snake job for $250
“Can not recommend anyone else more. Did not successfully snake my drain and quoted me $1600 to fix it through another way, even though I paid $450 for the unsuccessful attempt. Went to another plumber, not only was the snaking $250, he also completed it.”
Keep it in proportion: these concerns are cited in 2 of the 6 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“These guys were great when they came to my house, knowledgeable as well as friendly! Everything was taken care of quickly! Highly recommend”
“First time customer here, and The Drain Guys will definitely be my first call for future plumbing work. From my first interactions I was impressed with the customer service. I solicited quotes from three companies to reline my 80+ year-old sewer line. One never delivered; Second quoted but was near impossible to get questions answered regarding the quote. Drain Guys quoted on the spot, and was extremely responsive …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 6 of 169 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Across platforms
Google 4.7★ conflicts with BBB F rating — significant contradiction. No Yelp quotes in evidence to assess third-platform gap.
Should you hire The Drain Guys?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own The Drain Guys?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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