Synergy Plumbing and Backflow Testing
Plumber · Madison, WI · Open 24 hours per Google listing
Our verdict
Synergy Plumbing (Ryan) — perfect 5.0 across 27 reviews; responded to a late-night emergency in 10 minutes when he was already nearby, took on 'impossible' jobs other plumbers refused, and didn't upsell on an elderly customer's home visit.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Emergency calls handled after hours and on weekends — 10-minute arrival when nearby; second emergency also same day.
2 cited reviews
“First we needed late night emergency help in which he was very responsive. We got a reasonable estimate and he finished all the work in a timely manner. The second time was also an emergency call, but during the day. He happened to be close by and was there in 10 minutes.”
“Ryan provided prompt, reasonably priced service on a Saturday; while many of the other plumbers I called weren't interested in helping out, or if they were, their prices were outrageous.”
No upsell on items not needed — explicitly flagged vs. 'big name' competitors known for upselling; communicated choices without pressure.
1 cited review
“Ryan was prompt, professional and straightforward. I had him out to my 93 year old Grandmother's home and my own. He didn't try to upsell me on things that wernt needed like Ive had with other experiences. He gave knowledgeable and clear information about my choices with no pressure.”
Took on jobs other plumbers refused as 'impossible'; explained every step and cleaned up thoroughly.
1 cited review
“After being ghosted by other plumbers, we appreciated how communicative Ryan was! If he was running into any issues, or needed to run to grab something, he would explain to you why, and what he was doing all the way through.”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“I found a rare gem! Ryan was amazing. I’d highly recommend @Synergy Plumbing and Backflow Testing. I needed some bathroom faucets replaced. He was polite, knowledgeable, gave great recommendations on product and options.. turnaround time for installation was just days, because I wanted to purchase from his recommendation. Arrived on time, friendly, knowledgeable and answered all my questions and as I watched because …”
“Ryan is awesome. First we needed late night emergency help in which he was very responsive. We got a reasonable estimate and he finished all the work in a timely manner. The second time was also an emergency call, but during the day. He happened to be close by and was there in 10 minutes. Checked everything and figured out the problem. The third time he replaced a hot water heater on short notice as well. Great work …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 27 reviews so far. Treat this as a first read.
Newest review in our sample: Oct 2025.
Should you hire Synergy Plumbing and Backflow Testing?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Emergency and burst pipe repair
Hire if
- You need a plumber who actually shows up when scheduled
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Synergy Plumbing and Backflow Testing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Synergy Plumbing and Backflow Testingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Arlington · Madison · Waterloo · Cross Plains