Synergy Plumbing and Backflow Testing
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Confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
1 concern
upselling concerns
Trust Score: 0/100 · Based on 27 reviews
Our Verdict
#1 of 19 in Madison, WI
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Emergency and burst pipe repair
No major caveats
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need fast same-day or after-hours response
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need warranty-grade work on a complex or high-stakes install
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 27 Reviews Tell Us
Emergency Response
Emergency calls handled after hours and on weekends — 10-minute arrival when nearby; second emergency also same day.
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
Not enough data to identify weaknesses
1 review mentions membership programs or upselling
Upselling concerns
Quality & Professionalism
Took on jobs other plumbers refused as 'impossible'; explained every step and cleaned up thoroughly.
Communication
No upsell on items not needed — explicitly flagged vs. 'big name' competitors known for upselling; communicated choices without pressure.
Took on jobs other plumbers refused as 'impossible'; explained every step and cleaned up thoroughly.
Customer reviews
Reviews from Google, Yelp & more
Ryan provided prompt, reasonably priced service on a Saturday; while many of the other plumbers I called weren't interested in helping out, or if they were, their prices were outrageous. I would recommend Ryan and Synergy to anyone looking for great plumbing service.
I found a rare gem! Ryan was amazing. I’d highly recommend @Synergy Plumbing and Backflow Testing. I needed some bathroom faucets replaced. He was polite, knowledgeable, gave great recommendations on product and options.. turnaround time for installation was just days, because I wanted to purchase from his recommendation. Arrived on time, friendly, knowledgeable and answered all my questions and as I watched because I love to learn and see how it’s all done. If I needed anything after he left he said just to call. Faucets are beautiful.. Thank you!
Ryan was prompt, professional and straightforward. I had him out to my 93 year old Grandmother's home and my own. He didn't try to upsell me on things that wernt needed like Ive had with other experiences. He gave knowledgeable and clear information about my choices with no pressure. Ive been so unhappy with the other "big" name plumbing companies in the area and I can't begin to say what a difference Synergy is, or express the appreciation I have for their honesty and integrity. I would 10/10 recommend to anyone- whether it's an emergency such as my issue was, or maintenance such was my Grandmother's need.
First off, we had a lot of work to do at our new (to us), old house. After being ghosted by other plumbers, we appreciated how communicative Ryan was! If he was running into any issues, or needed to run to grab something, he would explain to you why, and what he was doing all the way through. He is obviously knowledgeable when it comes to plumbing, as he has to update our fixtures from very old/amateur fixes of the past and had to get creative while staying up to code. He was willing to take on our projects that other plumbers deemed impossible. Ryan crushed it! He also made sure he cleaned up well after himself. His prices were fair for the work he did. All and all we are very happy with the end result and will be using Synergy Plumbing for any future needs!
Ryan is awesome. First we needed late night emergency help in which he was very responsive. We got a reasonable estimate and he finished all the work in a timely manner. The second time was also an emergency call, but during the day. He happened to be close by and was there in 10 minutes. Checked everything and figured out the problem. The third time he replaced a hot water heater on short notice as well. Great work and very professional!
Business details
Service area
Based in Madison. Serves 4 nearby cities within 20 miles:
Synergy Plumbing and Backflow Testing