Sunset West Plumbing & Rooter Inc.

Sunset West Plumbing really saved the day this time. A few months ago they worked on our shower valve and did an amazing job with extending it to get our Shower handle in a new position in our newly remodeled bathroom. Their team was professional, courteous, and did a tremendously detailed job. Fast forward a few few months, and the shower had just begun being used again by new tenants, and noticed a trickle drip from the shower head. I called Sunset West and without hesitation their team was back out to diagnose and repair the issue that was occurring. The tenants in the place had not used the shower and after Sunset West did some light tinkering, they were able to resolve the trickle drip in the shower head and the shower was once again usable. Their work was amazing, they’re professional, and we really really appreciate the attention to detail. We’ve done so forest and now replace our original plumbers with Sunset West and will use them for all of our needs going forward.

Five-Star Review for Sunset West Plumbing We had an emergency water heater issue, and Sunset West Plumbing came to the rescue! They were able to assess the situation and get a new water heater installed and running within 24 hours. This is the second time we’ve used them for a plumbing issue, and once again, they exceeded our expectations. Their professionalism, responsiveness, and efficiency are unmatched. It’s clear that they truly care about their customers and take pride in their work. We highly recommend Sunset West Plumbing to anyone in need of reliable and high-quality plumbing services!

We had water-dripping problems from the faucet in our bathroom, so we called Sunset West Plumbing & Rooter as we always do. Jay and his partner came on time and changed the parts for both quickly and throughly. Sunset West has been in business for over 35 years. There are many plumbers in Los Angeles, but it is important to hire someone you can trust, like Sunset West!

CONDO OWNERS DO NOT USE. I contacted Sunset West Plumbing on Monday February 23rd re: plumbing repairs. I was very clear that this was for a condo. I was assured my concerns would be addressed and I had an appointment scheduled for Wednesday February 25th. On Tuesday February 24th I called the office to request licensing/insurance information for the HOA board (a standard request). I was assured it would be provided prior to my appointment on the 25th. They did NOT send me this information. Today (the 25th) I received a call from the office an hour before my appointment informing me they were unable to come due to their technician being out sick. She offered to refer me to another plumbing company. I asked if it would be possible for them to come tomorrow (it wasn't an emergency). She placed me on hold and then came back to inform me they "no longer service condos." I found this very suspicious given I had called less than 48 hours ago. I asked her if this was because I asked for the licensing/insurance information and she claimed "the business changes and we go back and forth." VERY VERY SKETCHY.

Others here seem to have had a good experience. Me, not so much. I tried to stop by their Ohio Ave. location in person, at 2:00 in the afternoon on a Monday, and... there was nobody there. Then I tried to contact them via their website, and... nobody answered. Finally, I called them. After several attempts, I got someone on the phone. I asked them if they could come by and give me an estimate on several jobs, and the person was annoyed and said they would charge me for that, because "their time is valuable." I said that I am located just 2 blocks from their Ohio Ave. location, and I only need 10 minutes at most, and they put me on hold and then came back and said they'd rather refer me to a different plumber.