Sump Pump Gurus
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Premium
Based on review analysis
1 concern
Critical disconnect: pricing_fairness score of 0 contradicts perfect Google reviews (5/5 across all 5 analyzed). This suggests hidden billing disputes, final invoices exceeding quotes, or complaints on other platforms not captured in Google data.
Trust Score: 0/100 · Based on 18 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 18 Reviews Tell Us
Emergency Response
Emergency response time exceptional: 2 reviewers specifically praise arrival speed, with one crew dispatched within 30 minutes of initial call
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
Pricing fairness dimension scored 0/100, indicating severe cost concerns despite no explicit price complaints in review text
Critical disconnect: pricing_fairness score of 0 contradicts perfect Google reviews (5/5 across all 5 analyzed). This suggests hidden billing disputes, final invoices exceeding quotes, or complaints on other platforms not captured in Google data.
Quality & Professionalism
Thorough workmanship beyond scope: water damage team proactively inspected hidden moisture in walls and ceilings, not just visible damage
All 5 reviews are 5-star ratings with consistent praise for professionalism and crew competence (Terry, Alex, Mark, Gerard named)
Communication
Educational approach: crew takes time to explain pump systems and backup options to homeowners
Pricing
Pricing fairness dimension scored 0/100, indicating severe cost concerns despite no explicit price complaints in review text
Customer reviews
Reviews from Google, Yelp & more
I was amazed at how fast the emergency pump out service arrived.
The water damage restoration team didn’t just dry the floors—they checked walls and ceilings for hidden moisture too.
After looking on Google for the top sump pump company in my area, I came upon this business. My Zoeller sump pump was repaired, along with a few other sump pump services, by Sump Pump Gurus. It was a joy working with Terry! He was excellent, as was his group! If you need to repair your sump pump, turn to Sump Pump Gurus. Many thanks, Terry!
It's strongly suggested to use Sump Pump Gurus. They provided exceptional "customer service" as one example. Last week, we had to swap out our sump pump. Alex picked up the phone when I phoned and we set up a meeting for later that day. A few minutes later, he called to tell that he had a crew on the way. Within 30 minutes, Mark and Gerard were at our house and had the problem fixed.
I called because our sump pump had failed, and he fit me into his schedule, was very professional, and knew what he was doing! He was also eager to spend time teaching me about the pumps, what to check for, and a backup system that we might consider in the future! It comes highly recommended from me!!!
Business details
Service area
Based in South Brunswick. Serves 26 nearby cities within 20 miles:
Sump Pump Gurus