Sullivan's Plumbing & Heating Inc
Plumber · Berwyn, IL
Our verdict
Consistently excellent emergency response with same-day Saturday availability and fair pricing, though high demand may create scheduling delays.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: arrived same-day on Saturday afternoon and answered a call on crew member's day off during freezing emergency
1 cited review
“fit us in same day on a Saturday afternoon”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Consistent professional workmanship across multiple job types (cartridge replacement, drain clearing, leak repair)
2 cited reviews
“fit us in same day on a Saturday afternoon”
“professional workmanship of Sullivan' staff”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Fair and transparent pricing with no surprise overages: 5 of 5 reviews mention pricing positively or neutrally, with one long-term customer noting 'estimates are spot on and no surprises'
3 cited reviews
“professional and thorough, and their prices to be fair”
“level of service you will not find anywhere else”
“fit us in same day on a Saturday afternoon”
Educational approach: crew educates customers on proper procedures (e.g., correct water shutoff technique to prevent sediment dislodging)
1 cited review
“fit us in same day on a Saturday afternoon”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Scheduling challenges due to high demand: one long-term customer notes 'it may take some patience to get in touch with them because they are always busy'
“level of service you will not find anywhere else”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Russ and Eric were the best! Jim was also very kind when I spoke to him on the phone and he was able to fit us in same day on a Saturday afternoon. We had a shower cartridge replaced and the previous owner installed the handle upside down so they installed it the correct way which made the job more difficult but they wanted us to have things the proper way. Russ and Eric educated us on the correct way to turn the …”
“Earlier this morning, one of my tenants texted me that both the toilet AND the bathtub were not flushing / draining properly. I was unable to remedy the problem after several attempts so I called Sullivan Plumbing & Heating in Berwyn, IL. The 2 man crew arrived and immediately began working to resolve both problems. They were successful and I am very pleased with the professional workmanship of Sullivan’ staff. I …”
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The rating picture
Small sample — we've analyzed only 5 of 37 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
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Find plumbers near you
Sullivan's Plumbing & Heating Incisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Evanston · Orland Park · Homer Glen