Sullivan's Plumbing & Heating Inc
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Trust Score: 0/100 · Based on 37 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 37 Reviews Tell Us
Emergency Response
Exceptional emergency responsiveness: arrived same-day on Saturday afternoon and answered a call on crew member's day off during freezing emergency
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
Scheduling challenges due to high demand: one long-term customer notes 'it may take some patience to get in touch with them because they are always busy'
Quality & Professionalism
Consistent professional workmanship across multiple job types (cartridge replacement, drain clearing, leak repair)
Communication
Exceptional emergency responsiveness: arrived same-day on Saturday afternoon and answered a call on crew member's day off during freezing emergency
Pricing
Fair and transparent pricing with no surprise overages: 5 of 5 reviews mention pricing positively or neutrally, with one long-term customer noting 'estimates are spot on and no surprises'
Customer reviews
Reviews from Google, Yelp & more
Russ and Eric were the best! Jim was also very kind when I spoke to him on the phone and he was able to fit us in same day on a Saturday afternoon. We had a shower cartridge replaced and the previous owner installed the handle upside down so they installed it the correct way which made the job more difficult but they wanted us to have things the proper way. Russ and Eric educated us on the correct way to turn the water back on as well so sediment isn’t dislodged. They were very kind, calm and professional. Prices seemed fair as well. Will definitely use Sullivan’s for our plumbing needs!
Earlier this morning, one of my tenants texted me that both the toilet AND the bathtub were not flushing / draining properly. I was unable to remedy the problem after several attempts so I called Sullivan Plumbing & Heating in Berwyn, IL. The 2 man crew arrived and immediately began working to resolve both problems. They were successful and I am very pleased with the professional workmanship of Sullivan’ staff. I will hire them should any future problems occur. Highly recommend them!
I found the guys from Sullivan's to be professional and thorough, and their prices to be fair. I had a floor drain back up in my basement - they checked the ejector pump/pit and ended up rodding the line from my laundry room to the ejector pit. $425 for a couple hours of work.
This is a level of service you will not find anywhere else. Jim and his crew are true professionals. It has been a pleasure working with Sullivan's for more than a decade. Estimates are spot on and no surprises. It may take some patience to get in touch with them because they are always busy, but busy people are also the best people. Confidently ask for their service, you will never call another plumbing company! Keep up the excellent work!
Had a water leak in the basement after several days of brutal cold. Luckily for us, Rich was just down the street and took the call, even though it was his day off. He assessed and fixed the problem quickly and professionally. Fantastic service!
Business details
Service area
Based in Berwyn. Serves 33 nearby cities within 20 miles:
Sullivan's Plumbing & Heating Inc