Suffolk Plumbing Inc
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Based on review analysis
1 concern
One reviewer explicitly reports being pressured into open ended hourly billing on a non emergency frozen pipe without realistic assessment or cost justification—concerning sales practice on borderline situations
Trust Score: 0/100 · Based on 821 reviews
Our Verdict
#6 of 6 in Suffolk, VA
- Emergency and same-day calls
- Water heater install/repair
- You're highly price-sensitive
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need fast same-day or after-hours response
Caution if: You need predictable, consistent service across every visit
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 821 Reviews Tell Us
Emergency Response
4 of 5 reviews praise rapid response and same-day service, with owner Ken personally dispatching top technician Luis for urgent water heater failure
Emergency and same-day calls
What To Watch Out For
1 of 5 reviewers reports quoting $425/hour + $375/hour thereafter + $125 service fee with no clear timeframe or scope, framing a frozen (not burst) pipe as urgent without transparent explanation of alternatives
Pricing fairness dimension scores only 53/100 despite strong Google ratings, indicating significant customer concern about cost transparency and fair pricing practices
One reviewer explicitly reports being pressured into open ended hourly billing on a non emergency frozen pipe without realistic assessment or cost justification—concerning sales practice on borderline situations
Quality & Professionalism
3 of 5 reviewers specifically mention clean, neat workmanship and taking time to do jobs right
4 of 5 reviewers describe professional demeanor and stress-free experience during pipe burst and water heater emergencies
Pricing
1 of 5 reviewers reports quoting $425/hour + $375/hour thereafter + $125 service fee with no clear timeframe or scope, framing a frozen (not burst) pipe as urgent without transparent explanation of alternatives
Pricing fairness dimension scores only 53/100 despite strong Google ratings, indicating significant customer concern about cost transparency and fair pricing practices
Customer reviews
Reviews from Google, Yelp & more
Had a really great experience! Everyone that was here helped after a pipe burst behind my wall and created so much less stress for me in so many ways. They helped from the bottom up and did everything for me. I really didn't worry about anything which was amazing. Really nice people as well. Defn recommend them for anything you may need!
I’ve used Suffolk Plumbing multiple times and I don’t think I will use anyone else. Every time they were professional and came quickly to fix the issue. I’m also very impressed with how neat and clean the job looked after. They take their time and do the job right. Highly recommend!! Also, I have Home Serve and always ask for them to fix my plumbing issues.
Suffolk Plumbing is an extremely professional and reliable plumbing service. Their pricing was very fair. My wife was thrilled not only with how fast they fixed our plumbing but also how clean they were.
I’m posting separately to add additional context to a recent review about this company’s visit to our home. We had no water from our kitchen sink, but every other faucet in the house (4 bathrooms and our laundry sink) had normal hot and cold water. This was inconvenient, but it was not a whole-house emergency. The plumber quoted $425 for the first hour and $375 for each hour after, plus a $125 service fee. When asked how long the work would take or what the plan was, no clear timeframe or scope was provided. We were essentially expected to agree to open-ended hourly charges at a very high rate. We chose not to move forward. The next day, as temperatures rose, the pipe unfroze on its own with no leaks, no damage, and no repairs needed. Given that outcome, it’s disappointing the situation was framed with urgency and worst-case language rather than a more measured explanation of possible next steps. Customers deserve transparent pricing and a realistic assessment before being asked to commit to significant, undefined costs. Sharing this so others have the full picture.
Called Suffolk Plumbing because our water heater in my office stopped working and we had no water. Ken the owner picked up and immediately sent his top person Luis. Luis was polite and investigated the problem. Made recommendations that were spot on. Couldn’t be more happy with the professional nature of this company and the speedy way they accommodated what we needed. Highly recommend!!
Business details
Service area
Based in Suffolk. Serves 18 nearby cities within 20 miles:
Suffolk Plumbing Inc