Suburban Sewer & Septic Inc.
Our analysis
Suburban Sewer & Septic is a family-owned business with strong emergency response capabilities and excellent customer service, as evidenced by midnight service calls and next-day availability. While most customers praise their professionalism and quality work, there's one concerning review about incomplete work that required callbacks.
Watch out for
- •Red flag: One customer reported work was not completed properly, requiring multiple service calls
- •Weakness: One report of incomplete work
- •Weakness: May lack proper equipment on first visit
- •Weakness: Limited review sample size
Strengths
- True 24-hour emergency service
- Family-owned with long-term reputation
- Educational approach with customers
- Honest pricing and reasonable quotes
Customer reviews
“We had a broken waste line and Kyle came out at midnight to confirm. Rest of the crew came today and fixed it. Excellent work. Nice people. Honest. They don't make them like this anymore.”
“Totally not dependable. 1st call -did not bring proper equipment. second call - routed out old cast iron pipe but did not water jet the entire length which made for overflowed sewer again because of debris left in the pipe.”
Recent Google reviews
Absolutely the best customer service. We had a broken waste line and Kyle came out at midnight to confirm. Rest of the crew came today and fixed it. Excellent work. Nice people. Honest. They don't make them like this anymore. Family run business we would highly recommend.
I hope it's okay to say THANK YOU to your company who not only came out to look at our concern the very next morning, but took the time to educate us and give us options for repair. We called three seperate companies and yours showed up, crawled under our pipes, and provided a reasonable quote. The work you did was greatly appreciated, the guys were very detailed, and job was done by the afternoon. Thank you! -Steve & Julie Palmisano
We have been using the family owned Suburban Sewer and Septic since the late 1980s. They have always been the best in the area for all of our needs. From a rodding of sink or floor drain to a larger repair of the sewer line between the house and the street. Randy, Jeff, and Kyle have always been our go to when in need.
Business details
Suburban Sewer & Septic Inc.