Straw Hat Plumbers & Drain Services of Germantown
Plumber · Germantown, MD · Open 24 hours per Google listing
Our verdict
Straw Hat Plumbers (5.0★, 49 reviews) handled water heater replacements, drain cleans, and burst-ceiling pipe repairs same-day — 17 of 17 sampled reviews are 5-star and themeCounts.professional=6.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 17 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day water heater replacement completed without hidden charges — removed old unit and installed new one in a single visit, confirmed in 1 of 17 reviews.
1 cited review
“My water heater started leaking from the bottom, and I was worried the whole thing would burst. They came out quickly, removed the old unit, and installed a new one the same day. Smooth process and no hidden charges. Very reliable team.”
Short-notice dispatch for burst ceiling pipe — sent a technician out quickly when a pipe burst through the ceiling, reviewer specifically appreciated the urgency response.
Cited in 1 of the 17 reviews we analyzed.
Transparent pricing and no surprises — fair_pricing flagged in 2 of 17 reviews; explicitly noted 'no hidden charges' on water heater replacement.
1 cited review
“My water heater started leaking from the bottom, and I was worried the whole thing would burst. They came out quickly, removed the old unit, and installed a new one the same day. Smooth process and no hidden charges. Very reliable team.”
Cited in 2 of the 17 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 17reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Great service! Needed a plumber in Germantown to fix my water heater issue. Straw Hat Plumbers and Drain Services of Germantown completed the water heater replacement in a timely manner”
“Love these guys! They fixed a pretty severe leak at our restaurant, arrived quick, worked swiftly, and were very professional and friendly the whole time! Any plumbing issues in Germantown I couldn’t recommend them enough!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Jan 2026.
Should you hire Straw Hat Plumbers & Drain Services of Germantown?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Water heater install/repair
Hire if
- You need a plumber who actually shows up when scheduled
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need warranty-grade work on a complex or high-stakes install
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Straw Hat Plumbers & Drain Services of Germantown?
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Find plumbers near you
Straw Hat Plumbers & Drain Services of Germantownisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Ijamsville · Reston · Tuscarora · Ashburn