Straw Hat Plumbers & Drain Services of Germantown
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Budget-Friendly
Fair Pricing ✓
None Found ✓
No significant concerns in reviews
Trust Score: 0/100 · Based on 49 reviews
Our Verdict
#6 of 13 in Germantown, MD
- Emergency and same-day calls
- Budget-conscious homeowners
- Water heater install/repair
No major caveats
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need transparent, predictable pricing with no surprise fees
Caution if: You need warranty-grade work on a complex or high-stakes install
Caution if: You need guaranteed sub-hour response for true emergencies
How they score across what matters
Based on 17 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 49 Reviews Tell Us
Emergency Response
Short-notice dispatch for burst ceiling pipe — sent a technician out quickly when a pipe burst through the ceiling, reviewer specifically appreciated the urgency response.
Emergency and same-day calls
What To Watch Out For
Not enough data to identify weaknesses
Pricing
Transparent pricing and no surprises — fair_pricing flagged in 2 of 17 reviews; explicitly noted 'no hidden charges' on water heater replacement.
Customer reviews
Reviews from Google, Yelp & more
My water heater started leaking from the bottom, and I was worried the whole thing would burst. They came out quickly, removed the old unit, and installed a new one the same day. Smooth process and no hidden charges. Very reliable team.
Great service! Needed a plumber in Germantown to fix my water heater issue. Straw Hat Plumbers and Drain Services of Germantown completed the water heater replacement in a timely manner
Love these guys! They fixed a pretty severe leak at our restaurant, arrived quick, worked swiftly, and were very professional and friendly the whole time! Any plumbing issues in Germantown I couldn’t recommend them enough!
I called on a Sunday (Father’s Day) as an urgent call and I was able to get an appointment the next day Monday. He was extremely accommodating and worked very fast to get my situation handled and ready with such a tight time frame! When it came to every aspect of the communication from making an appointment up to paying, Adrian was very transparent and helpful. Shout out to Zela as well because he was very straight forward and definitely didn’t complicate things at all! Very straight forward and gave me options as well which was such a relief!! Would use again and recommend to friends and family!
Couldn't be happier with the service. We were in a jam and actually used Chat GPT to get some references or names of who to contact. STRAW HAT PLUMBERS came up as one of the best options. It was correct. Things they provided 1. Quick response both inquiry and arrival to job 2. A fair and competitive price 3. Great work And most of all--- 4. fantastic customer service. They are a slam dunk option for getting your work done.
Straw Hat Plumbers and Drain Services of Germantown fixed my pipe issue quick! I had come home and one of our pipes burst through our ceiling and they were able to sympathize with my dilemma and then send a technician out on a short notice which I REALLY appreciated. If you’re searching for a plumber in Germantown, this is the right company to go!
If you need plumbers in Germantown, reach out to this company Straw Hat Plumbers and Drain Services of Germantown. They provide the best customer service I’ve ever seen from a trade company. A plumber I had contacted before for a drain cleaning in Germantown bailed on me and Straw Hat was able to come on a whim for a fair price
Straw Hat Plumbing company was very professional in all aspects from scheduling my service to the plumbers that arrived at my house. Plumbers were punctual in their arrival and also finished up the job in a timely manner. Very satisfied with the work I had done. Check them out!
Had a leaking pipe fixed, a faucet knob replaced and a leaking water heater replaced. This was done over 2 days as I initially contacted them to fix just the leaking pipe. Zela was thorough and fast with his work. I would recommend Straw Hat Plumbing
Straw Hat Plumbing was absolutely amazing. They were able to have a plumber come out same day and fix my leaky sink. He did such an amazing job and the best part was the price. Will definitely be using them again
Accidentally dropped my face wash into the toilet and it got stuck. Completely clogged my toilet. They were able to unscrew my toilet and retrieve the bottle. 10/10 service
Adrian and his team provided great service, professional and affordable. Would definitely use again!
I had a great experience. Very knowledgeable and I would absolutely recommend giving them a call.
Would highly recommend. Very professional, friendly and got the job done as promised.
Great service. They cleared by clogged bathtub drain
Business details
Service area
Based in Germantown. Serves 14 nearby cities within 20 miles:
Straw Hat Plumbers & Drain Services of Germantown