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Straw Hat Plumbers & Drain Services of Germantown

Germantown, MD
5(49 reviews)
RESPONSE

Fast Response

Reviewers confirm quick response

EMERGENCY

24/7 Verified

Confirmed by reviews

PRICING

Budget-Friendly

Fair Pricing ✓

RED FLAGS

None Found ✓

No significant concerns in reviews

Trust Score: 0/100 · Based on 49 reviews

Top pickTop pick
5.0Google

Our Verdict

Strong Hire

#6 of 13 in Germantown, MD

Best for
  • Emergency and same-day calls
  • Budget-conscious homeowners
  • Water heater install/repair
Avoid if

No major caveats

Hire if: You need a plumber who actually shows up when scheduled

Hire if: You need transparent, predictable pricing with no surprise fees

Caution if: You need warranty-grade work on a complex or high-stakes install

Caution if: You need guaranteed sub-hour response for true emergencies

How they score across what matters

Based on 17 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 49 Reviews Tell Us

Emergency Response

Short-notice dispatch for burst ceiling pipe — sent a technician out quickly when a pipe burst through the ceiling, reviewer specifically appreciated the urgency response.

Emergency and same-day calls

What To Watch Out For

Not enough data to identify weaknesses

Pricing

Transparent pricing and no surprises — fair_pricing flagged in 2 of 17 reviews; explicitly noted 'no hidden charges' on water heater replacement.

Fast ResponderFair Pricing24/7 Verified by Reviews

Customer reviews

Reviews from Google, Yelp & more

A
Agustin Maximo

My water heater started leaking from the bottom, and I was worried the whole thing would burst. They came out quickly, removed the old unit, and installed a new one the same day. Smooth process and no hidden charges. Very reliable team.

J
Joshua Gonsalves

Great service! Needed a plumber in Germantown to fix my water heater issue. Straw Hat Plumbers and Drain Services of Germantown completed the water heater replacement in a timely manner

J
Joseph Ramirez

Love these guys! They fixed a pretty severe leak at our restaurant, arrived quick, worked swiftly, and were very professional and friendly the whole time! Any plumbing issues in Germantown I couldn’t recommend them enough!

C
claudia araujoGoogle

I called on a Sunday (Father’s Day) as an urgent call and I was able to get an appointment the next day Monday. He was extremely accommodating and worked very fast to get my situation handled and ready with such a tight time frame! When it came to every aspect of the communication from making an appointment up to paying, Adrian was very transparent and helpful. Shout out to Zela as well because he was very straight forward and definitely didn’t complicate things at all! Very straight forward and gave me options as well which was such a relief!! Would use again and recommend to friends and family!

D
Damien BegleyGoogle

Couldn't be happier with the service. We were in a jam and actually used Chat GPT to get some references or names of who to contact. STRAW HAT PLUMBERS came up as one of the best options. It was correct. Things they provided 1. Quick response both inquiry and arrival to job 2. A fair and competitive price 3. Great work And most of all--- 4. fantastic customer service. They are a slam dunk option for getting your work done.

C
chiemeka victor

Straw Hat Plumbers and Drain Services of Germantown fixed my pipe issue quick! I had come home and one of our pipes burst through our ceiling and they were able to sympathize with my dilemma and then send a technician out on a short notice which I REALLY appreciated. If you’re searching for a plumber in Germantown, this is the right company to go!

S
Success Osasere

If you need plumbers in Germantown, reach out to this company Straw Hat Plumbers and Drain Services of Germantown. They provide the best customer service I’ve ever seen from a trade company. A plumber I had contacted before for a drain cleaning in Germantown bailed on me and Straw Hat was able to come on a whim for a fair price

O
Omer KhayyamGoogle

Straw Hat Plumbing company was very professional in all aspects from scheduling my service to the plumbers that arrived at my house. Plumbers were punctual in their arrival and also finished up the job in a timely manner. Very satisfied with the work I had done. Check them out!

C
C. LevyGoogle

Had a leaking pipe fixed, a faucet knob replaced and a leaking water heater replaced. This was done over 2 days as I initially contacted them to fix just the leaking pipe. Zela was thorough and fast with his work. I would recommend Straw Hat Plumbing

E
Elizabeth AmbroseGoogle

Straw Hat Plumbing was absolutely amazing. They were able to have a plumber come out same day and fix my leaky sink. He did such an amazing job and the best part was the price. Will definitely be using them again

R
Rick PoonGoogle

Accidentally dropped my face wash into the toilet and it got stuck. Completely clogged my toilet. They were able to unscrew my toilet and retrieve the bottle. 10/10 service

T
Trevor PozoulakisGoogle

Adrian and his team provided great service, professional and affordable. Would definitely use again!

S
Shan MartGoogle

I had a great experience. Very knowledgeable and I would absolutely recommend giving them a call.

D
DannyGoogle

Would highly recommend. Very professional, friendly and got the job done as promised.

M
Melvin GonsalvesGoogle

Great service. They cleared by clogged bathtub drain

Business details

Phone
(240) 408-0193
Address
13414 Fountain Club Dr, Germantown, MD 20874, USA
Hours
Open 24 hours

Service area

Based in Germantown. Serves 14 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
0

Straw Hat Plumbers & Drain Services of Germantown

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